I wanted to support a small, local business, as I usually do. I chose to go to Barclay's for this…read morereason instead of ordering a tux from Men's Warehouse online for less money and free shipping to and from so I wouldn't have even had to leave my house. I clearly made the wrong decision and will never return. I hope for your sake, if you value how you are treated as a customer, you do not go to Barclay's either. This is why. Bert or Bart Harrison at Barclay's is incredible rude and provides terrible customer service. I had an issue with tux pants (it was an embarrassing event for a teenager that happened in the middle of the prom dance). When I spoke with him about the issue he went in defense mode immediately. He immediately told me there was nothing they would do about it. I said that's unfortunate since I had to rush to the nearest store (Kohl's) and buy a pair of dress pants and a belt for $100 so he could continue to enjoy his prom. Bert immediately, without skipping a beat, said scoffed at me and said he will not reimburse me for that. I said I'd like something done. I offered him my Kohl's receipt for proof. He took it, looked at it, and almost judgementally said Kohl's actually charges that much for pants? I said yes, and to make it worse, not a single brand was on sale that night. He took my recent and made a copy and returned it to me. He said he would call the rental company to see if they would do anything, but Barclay's will not. This man had zero sympathy for what my son went through, he was very. He said he was sorry and I can't judge whether he meant it, but it wasn't sincere. He jumped to conclusions and automatically refused to do anything, even before I asked. After the less-than-stellar encounter with him I didn't trust he would call Jim's Formal Rental so I did after I left. The lady I spoke to was very kind, sympathetic and sincere. She couldn't do anything more than pass my concern on, but her customer service was superior. Today, I got a call from Bert at Barclay's. He said Jim's is going to reimburse me for the pants. He asked if my son tried on the tux while he was there. I said yes. He asked if the pants opened or fell down then. I said no. He said that's what he thought. He was placing the blame on us. I let is go and was ready for this to be over. Then, almost for no reason at all except this man seems to think he has to be right and can never do any wrong, he feels the need to tell me that him and Jim's thinks someone yanked the adjuster on the side instead of sliding it. I told him when we were in there we were never shown how to adjust the pants, but when my son got dressed at home he said they felt loose and asked me to tighten them. I opened the clasp and pulled them tighter on both sides. I can't speak for what happened at prom, but my son is very honest and would have told me if he thought he may have broken them. Unlike Bert, he will take accountability. From here, the conversation turned into a shit show. I don't recall exactly how the conversation went other than I told him I was less than impressed with his customer service skills and I feel like he wasn't empathetic and he was too defensive and he, of course, denied this and said he told me he was sorry when I was there and to put myself in his shoes running a business and someone comes in attacking you and wanting a refund. I told him I did not feel like I attacked him, I calmly walked in and quietly and politely asked to speak to someone, then I quietly and politely started explaining what happened and what I had to do to rectify the situation and he immediately told me he can't do anything about it and won't refund me for the clothes I bought, but I never even mentioned a refund or reimbursement. I only offered my receipt. Then, after that, he turned very unprofessional and again, super defensive, and kept talking over me and giving me every excuse. Never actually taking accountability or being willing to help.

Visited Barclay's today for men's dress apparel. We were immediately greeted & asked what we were…read morelooking for. The young man that assisted us, was extremely friendly and professional. He made some measurements and found some perfect options to try. The service and the quality of the products available was excellent!! We are return customers because every visit to Barclay's is always exceptional!!