It's hard to criticize a charity institution like Emmaus and I take no pleasure in this, but their terrible communication really screwed me over in July this year. I wanted to donate (basically) half my appartment (furniture, appliences, clothes - really a lot) to them before moving away and tried to get them to pick it up. So 3rd week of July I went to the website, uploaded a list of things, picked a free, available (!) pick-up date in the second week of August. Then, nothing. Some days before the date I wanted to check if they could tell me when exactly they would come that day and could not reach them.
Tried calling them, was greeted with a message saying they were closed during the christmas holidays (in August). Tried e-mailing - no response. Tried contacting their twitter account (which was retweeting stuff at the time) - nothing.
In the End I had to throw away everything becauce it was too late to organize something else. A real shame. Found out they closed in August. A Infomation I could have used when I made the appointment in July. I shouldn't have been able to get an appointment for August in the first place, but they could have still contacted me in july before their vacation to tell me it wasn't possible - but didn't.
Afterwards I recieved a message basically saying 'sorry but not sorry', stating this wasn't their fault. Since the only two parties involved here were Emmaus defi and me - that means they are blaming me for this as the cherry on top of everything.
Tl/dr? One Word: unprofessional. read more