A lot of ego up front but offered no solutions when it came time to deliver the actual product…read more I wanted to get some custom embroidered hats made, and decided to go with a local company so I could talk face to face with someone and establish a long term relationship. First I walked into their "showroom" which is a small room with a few less than impressive examples of their work. I was greeted by a younger female employee behind a counter. So I walked over and explained what I was there to do. Right away a women folding clothes in the showroom who seemed like the owner, would cut in and talked over the other employee and took over the conversation at times. I wasn't sure who to talk to. I had stated I wanted to use a specific hat, which I had brought with me for reference. I wanted to make sure I could use this exact hat. The conversation shifted to other hat options which was confusing. I already knew what I wanted. After retrieving a few other hats from the back that I didn't ask to see. I asked if these other hat options were less expensive and the owner replied, "no they're about the same price". It didn't make any sense to me. I was pretty clear I wanted to use a specific hat. The girl behind the counter looked them up on her computer to make sure they had them available. While she was doing that another customer walked in who was picking up their order. Both women who were working with me completely shifted their focus to this new customer for the next 10-15 minutes. I was completely ignored. I waited patiently for them to wrap it up and refocus on my job so we could finally continue forward with the my order. Next I showed them my logo design on my phone and they quickly stated they could replicate my logo without any issues. I clearly stated that I didn't want a version of my logo. I wanted my exact logo. None of this seemed to be a problem. They explained that part of the reason they were superior to most embroidery companies was because of their process and how their graphic designer was so good and he he digitized logos specifically for embroidery. They stated they charged $45 per logo just to digitize. So I paid them $45 per design for a total of $90 to digitize my logos up front. I asked them to email me photos of what they call a "sew out" or embroidery samples of my logo for approval once they were available before we started the actual job. Before I left I stated that I wanted to see an example of a quality embroidered hat they had created. The owner walked over to a display wall and pulled a hat off of the shelf. As soon as she looked inside the hat she made a comment that the hat she had picked up had issues and was a mistake and it shouldn't be on display. Then she put it right back on the shelf. I should have known right there it wasn't going to work out. It was a sign of things to come. A few days went by and I was emailed the sew out samples of my logo and they were absolutely terrible. The sew outs/samples were done on what looked like a cloth towel which is nothing like the material on a hat. I made a comment that the samples were not acceptable and I was basically told my logo was too complex. Absolutely no solutions from them whatsoever to move forward. It was either accept a terrible looking product or get nothing done. I was planning on spending over $1,000 on my test run of hats, which they were aware of but they just didn't care. I had stated if things went well I would be back to buy more long term. I guess they have bigger companies to work with because their attitude was very dismissive. In the end they were very unprofessional, talked smack about other companies while they coincidentally couldn't handle a simple job, and were expensive. Not to mention they took $90 of my money and I received nothing in return. Just a big hassle and a waste of time. Orlando Embroidery Solutions made me feel like my logo was a problem. The fact is there are different quality embroidery machines and the machines they use can't handle a lot of intricate work you see done in the apparel industry. I'm sure the digitizing process is important but equally important are the embroidery machines that are used. A month later I found a place online called Broken Arrow out of Iowa and they were extremely easy to deal with. Not only did they accurately replicate my logo without any issues, they offered a much better price and they didn't charge a set up fee or logo digitizing fee. Only when I received my hats from this place did I realize the problem was not my logo. There's a lot of options in the world when it comes to embroidery solutions especially with the internet. Do yourself a favor and avoid Orlando Embroidery Solutions if you have a logo that's even close to technical. Their machines can't handle the detail and they're employees won't help you find a solution.

I've been using Embroidery Solutions for the past few years. They have been making our Cub Scout…read morePack's t-shirts and have been doing a great job! I've always dealt with Leo and he's always been so professional, fair, pleasant and easy to work with. Our shirts ordered were usually ready ahead of schedule and have always looked great. As my son has recently moved into Boy Scouts, I will be handing the shirt ordering torch onto someone else within the pack and you can bet I will be giving them Embroidery Solutions' number. If our Boy Scout Troop didn't already have someone making our shirts, I would be strongly suggesting them as well. A BIG THANK YOU to Embroidery Solutions for their last few years of service to our pack. The kids and parents have always looked sharp when not sporting their Class A's.