My mom was under the care of Embracing Hospice and they were useless. She was in a nursing home and the hospice aide reported she was in distress and the nursing home contacted the family, but after the aide left early in the morning, no one from hospice showed up or contacted my family. We were with my mom for 9 hrs as she struggled, no one contacted us. Not the comfort care one would expect for a hospice patient in their final hrs. Do not use this agency, my family is so sorry we did. Btw, a week after my mom passed they called to see if the family needed anything, they weren't aware my mom had passed If I could give negative stars, I would read more

If i could give 100 negative stars i would! This company is so uncaring, cold and callus its incredible, Especially the owner Rick, no sense of responsibility or remorse what so ever. Horrible human being!! As are the people that sign you up for this hospice service and lie through their teeth. My mom was end stage Dementia and in a memory care facility, she went downhill quickly and her facility recommended Embracing Hospice care to us, with very little time left we went with them bc they were established where mom lived. A woman named Laura, (watch out for this liar) came to meet with me and my father and told us what a close, loving family company Embracing was, with all in house nurses, she gave us many options to make the transition to dying easier like soft music, aromatherapy, pain medication, a none denominational Christian minister to visit mom. NONE of which we got!! Mom started Hospice with Embracing Jan 13th and was evaluated by a woman named Chris who did her intake and we were told she was at the comfort care level, which is 1 hour a day 5 days a week of care, not continuous care, which is 24/7 care with a registered nurse. The day my mom was evaluated i saw her her, she was Catatonic, you couldn't wake her up, She had stopped eating completely, so she was starving to death, and the next day stopped drink liquids at all as well. To Embracing Hospice care this somehow doesn't qualify you for Continuous 24/7 care??? they blamed it on Medicare, whom i called and they directly told me they did not deny my mother Hospice care at any level needed. So more direct lies from Embracing. I was the number 1 contact for my mother, for nurses and staff to call, yet my father, who is very hard of hearing got 3 voicemails that week of people visiting from Embracing telling him my mom was a very nice woman but very quite!! Maybe bc she was Catatonic and dying slowly and painfully!! Who calls and says that to you?? These sickos do!! Embracing, after many upset calls from me finally put her on 24/7 continuous care the day she died, after so much pain and suffer for my mother and for her family who had to watch her unable to swallow and gagging on her own saliva, she was down to 75lbs, she couldn't communicate other the then to pull away or make faces of extreme pain, and these monsters left her like that for 6 days!! The facility my mother was in got her oxygen as she was struggling to breathe, they are also the ones who finally the day she passed, got her Morphine, which she needed for days prior to her death. They couldn't take watching her suffer anymore!! The morning of Jan 18th, which is the day my mom passed away the nurses at her facility began to administer the Morphine to her to bring her some comfort in her dying process. Then half way through the day a RN nurse from Embracing finally showed up to care for my mom. She was a nurse i later found out from Rick the owner of Embracing was out sourced, so not an in house, kind nurse i was promised. It took Rick 10 days to get this woman's name for me after my mom passed away, i honestly don't even think he knew which company they got her from. Totally unacceptable!! She was a very cold and uncaring woman. This nurses name is Marie and while i left bf she got there to help my Dad who was extremely ill with Covid and needed my help, my mother passed away, I was not called, my father wasn't called. Marie called no one!!!! After i left my father i went back to check on mom and went into her room to find her dead!! Left in the middle of the bed in her depends and a button down shirt, the blankets from the bed were on the floor, not on her. Her remains were treated so disrespectfully, i am horrified to this day. she was not straightened out, her eyes were open, mouth all the way open. Rigormortis had already set in and i started to unbend my mothers clinched hands. i have PTSD from finding her like that and am in therapy!! Please report this company to the NJ Department of Health!! they can investigate them and shut them down for good!! read more

If I could give 0 stars I would. On Thursday, October 26, 2023 my mother passed away at the Reformed Church Assisted Living facility in Old Bridge, NJ. When my mother's health worsened Hospice was called in to assist with giving my mother dignity and most important making her comfortable. On the day of her passing I received a call at 8:53 AM from the nurse at the Reformed Church that my mother was in distress. Upon arriving at the Reformed Church I could see my mother struggling to breathe her oxygen levels were in the low 70's. The nurse at the Reformed Church explained that they just administered morphine, which seemed to settle her down but, within 30 minutes she was once again struggling to breathe. I asked the nurse could they give her more morphine to calm her but, she wasn't allowed to because they were waiting on hospice to provide directions. This went on for 4 hours. This is when the Reformed Church contacted their in house nurse practitioner who prescribed additional morphine and a drug to calm my mother. We stepped outside while the nurses at the Reformed Church cleaned and medication my mother. When we returned to her room she was changed and resting peacefully which I thought Hospice was to take care of but, they didn't. As a matter of fact no one from Hospice seen my mother on her final day. With my mother finally sleeping and appearing to be comfortable we decided to leave and let her rest. The staff at the Reformed Church consoled us and said they would contact us if there were any change in my mother's condition. At around 8:15 PM my sister was contacted by the Reformed Church that my mother was resting comfortably. However, a hour later my sister received the call that my mom had passed. Thank you to the Reformed Church for allowing my mother's final hours to be as peaceful as possible. The following day (Friday, October 27, 2023) a person from Hospice contacted my sister to ask how was my mother doing? We buried my mother on Monday, October 30, 2023 and on Monday, November 6, 2023 my sister received a call from the Hospice social worker caring for my mother asking how my mother was doing? I know losing a loved one isn't easy but, the staff at Embracing Hospicecare in Wall,NJ didn't make losing my mother any easier. My family will be forever grateful to the staff at the Reformed Church Assisted Living facility in Old Bridge, NJ for the care that they provided my mother for the 14 months she was there. Do Not Use Embracing Hospicecare from Wall, NJ if you truly love the person needing Hospice Care! read more