Bad beyond belief. I began utilizing the services of Elliott Davis, LLC. when selling my company. They appeared to do a good job through the sale process, but have been a nightmare to do business with after the sale. I don't usually handle accounting matters, but I had to take over the task of contacting Elliott Davis, LLC. due to an inability by my wife to get emails answered or her calls returned. Between the two of us we've placed dozens of calls. I've had no more success dealing with these people than my wife did. I've had dialogue with four separate individuals at Elliott Davis, LLC. over a sixteen month span, including the CEO, CFO, branch manager and the associate assigned to our account. There is a pattern here where representations are repeatedly made but are unfulfilled. At one point, Elliott Davis, LLC. had to reimburse us for tax related penalties, resulting from their failure to file our income taxes on time. We had repeatedly contacted Elliott Davis, LLC. requesting filing and payment instructions after having been advised payment had to be made by a specific date. When that date came and went, we were told that filing date was inapplicable, due to a previous over payment, only to later find we were penalized over $5000.00 for late filing.
The manner in which our account was handled was so bad, it caused me to call into question the integrity of all services performed by Elliott Davis, LLC. I requested and they agreed to perform a through internal audit of the work performed on our account. I've had to inquire as to its status multiple times. In each instance, I've been given a specific date I would have it, only to have that date pass without fulfillment. I've more recently been told our tax returns had been thoroughly reviewed, and that "Elliott Davis, LLC. stands by and guarantees the work done" and that they will be "providing the guarantee and findings in writing" by Monday or Tuesday, March 18, 2013. As of June 3, 2013 we have yet to receive the audit or written guarantee, despite having our attorney submit a request, which also went unanswered. Incomprehendable that any one organization would have such a blatant disregard for the customer or fulfilling its responsibilities. My choices are do nothing, pay for a complete audit of all work performed by Elliott Davis, LLC. or sue them.
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