My fiance and I moved in at Oella just over three months ago, and we could not be more thrilled…read morewith our decision. From the scenery (the property is literally 100 yards from the Potapsco River), to the location (several trails/downtown Ellicott City within a quarter mile of your front door), to the layouts of the residences, Oella is second to none. Most importantly, Oella has an elite staff; they ooze enthusiasm and provide superb customer service. Oella comes with our highest recommendation - we strongly encourage all interested tenants to take a look at Oella, you will not be disappointed.

When I started living here nearly 4 years ago it was wonderful. We had great and responsive…read moremanagement, lots of helpful service techs that came right away, problems were fixed fast, and the management went above and beyond for residents. Now, it feels like I'm living in a motel 6 while this place is marketed as a "luxury" building. I am a breast feeding mother, I have a newborn in my home. My freezer with all my breast milk repeatedly breaks and the new management has done NOTHING. They've basically swapped my fridge with another fridge from another apartment (same model) that seems to have the same issue. After they brought me a replacement fridge after days of hassle to even get that the same issue is happening. I call the front desk and the new manager basically says "well the fridge was fine before" as if a working, breastfeeding mother with a newborn has nothing better to do than to purposely break appliances and empty several refrigerators while they continue to "replace" them with more broken ones. And now the same issue is happening again and my husband and I scrambling to save whatever breast milk we can. Does management care? No. I don't know if they realize there is a formula shortage and breast milk is not a replaceable resource!! It takes hours of effort to make. This is the only food for my baby. To top this list of my laundry machine is very loud (again I have a baby at home!), all of the things that were "included" in rent are no longer provided : no more No more utilities, no more front desk, packages are just left all over the halls, all the things the previous management did to make residents feel special is done. Like some more recent reviewers said, don't read the old reviews for this place when making your decision, read the new ones.

I'm going to say right now - Lakehouse is such a pleasure to live at (it's pretty new at just under…read morea year old). The rest of my review is below - My girlfriend and I looked at apartments in April of 2018 with the plan of moving in to wherever we selected near the beginning of June. We visited Lakehouse and several other apartments in the region. We made the "mistake" of visiting Lakehouse first which sort of soured us on everything after... HOWEVER - this wasn't necessarily a bad thing. The rent here is a bit on the higher side - but Lakehouse is classified as luxury for a reason. The staff are all INCREDIBLY friendly and fast to respond to special requests and maintenance tickets. We had a few things (very minor) that needed fixing or adjustment when we first moved in, and we never had to wait more than one business day for the maintenance folks to resolve issues. Further, the concierge/front desk is even willing to deliver packages to our apartment if you will not be home in time to fetch your packages on your own. We have a weekly HelloFresh delivery that they even unpack and load into our fridge for us! The building is pet friendly ($40 pet rent per pet). We had a few issues with a neighbors dog barking for hours on end but that has calmed down significantly. The staff was quick to get back to us and has always been willing to work on any issues that pop up. Your rent doesn't include utilities - but you only pay $6 per month for trash services (disposal rooms are easy to find and well lit). You pay utilities (both Comcast and Verizon are available for telecom). Electricity is through BGE and through our first month the prices have been affordable. We have laundry machines in our apartment and they are energy star rated - the washer is a bit compact and can't handle that much laundry - but that's the trade-off for saving space and water. Parking is INCLUDED in your rent and the parking garage has ABUNDANT parking (I'm not exaggerating). The garage feels very safe ( I regularly leave radio equipment (for my volunteer gig) in my car and it has not been broken into)). Security guards watch the garage overnight as well. You have control over your climate control as well which is very nice - the balconies are spacious and enough to fit chairs/small table on them. I will definitely reiterate that the major draw here is the staff - they are so friendly and willing to go the extra mile. I hope Bozzuto has no plans to give the building to another management company. There are frequent resident events as well. The rooftop pool is a huge plus - it's never super crowded either. The staff also tends to remember resident names. If you're looking to move to Columbia (easy to reach route 29) you should definitely visit/tour Lakehouse.

I am a current resident at Lakehouse and a happy one. From perfect amenities to the friendly staff,…read moreI would recommend this place over other apartments in the area. The location is very strategic: in the middle of Columbia Town Center but away from the main road so you wouldn't hear noises. I get free coffee from the lobby every day, and it is the highlight of my day. The Concierge lady, Sherri, is very reliable and friendly. Oh, did I mention they have many significant events every month and complimentary yoga classes twice a month? Not forgetting they have a free EV car chargers for those with EV cars.

We have lived here 7 years and I am grateful every day that we chose the Evergreens as our…read moreretirement home. I have a BEAUTIFUL apartment, all new appliances and granite. The staff is great and ALWAYS ready to handle whatever.

I've been here for four years and the Evergreens is a wonderful place to live. Great staff,…read morefriendly and caring residence, many activities through the week and special events throughout the year. This week the staff provided a wonderful tea party where we socialized and had sandwiches tea and desserts. Just one of the special times here at the Evergreens.

This is a large apartment complex, great for singles, couples with small families, since their…read morelargest 3 bedrooms homes are limited and majority are the 2 bedrooms between 900-1000 sqf. Just a personal preference thing. Staff were friendly. There is a small gym downstairs to the common room in the rental office building. And a pool in the same location. Playgrounds are spread out throughout the complex. Prime location, close to shopping, restaurants and more with top rated schools. Parking is not assigned, first come first get which can cause inconvenience. If a small place is what you looking for with lots of amenities and filled with convenience, you should check this place out.

I would NEVER recommend this place! I'm tryimg to post pictures of lights that dont work outside…read more Don't get me started on the roaches and Rats. Have pics of those too but won't let me upload. Big pool and nice clubhouse only goes so far! Oh and someone car is on stilts since his tires were stolen!!! DO NOT MOVE IN HERE!!!

I am glad I had Ms. Pat as my leasing representative. She made my application process run smoothly…read moreand she wasn't pushy with trying to get me to apply. I was able to get all the amenities I wanted at an affordable price and I am looking forward to joining the community!

Thank you for the response. While I appreciate the acknowledgment, there are important details that…read morewere left out: * I submitted a rent abatement request on July 22 due to mold exposure, relocation, and disruption. No decision was communicated until August 6, after multiple follow-ups , and only after I initiated a formal rent escrow complaint with Baltimore County. * The explanation of "prompt action" omits that no documentation of mold findings, air quality testing, or remediation details were ever provided unless I happened to be present during the work or directly asked multiple times. * Repairs were completed while interior walls were still wet. I was not allowed to inspect the damage before it was sealed. * I began experiencing health symptoms consistent with mold exposure, including memory issues, brain fog, and sleep disruption. I'm sharing this not to escalate, but to provide a fuller picture for prospective tenants. A polished response doesn't change the fact that this process lacked transparency, timely communication, and proper documentation, all of which led me to pursue legal action.

I have lived in the "Fields" community for over a year and a half. I have been very satisfied with…read morethis apartment complex. From the beginning, the staff has been very friendly and professional, they are prompt in responding to any concerns or questions that I have had. The maintenance team here is amazing! I can't stress enough how fantastic they have been. The majority of the time, if I submit a maintenance request in the morning, the team has completed the work by the time I get home from work in the afternoon. When we received a large amount of snow last winter, the team was out tirelessly clearing the sidewalks for the residents. I live on the first floor and as expected, we do get some occasional noise from our upstairs neighbors, but nothing too intolerable. Our appliances in the apartment are old and outdated but for the most part they function as they should. When our fridge did completely shut down on a Saturday night last summer, the emergency maintenance team was there within 45 minutes to repair it. Our neighborhood is quiet and is always kept clean. The landscaping is always very well maintained. Our complex always has open parking, even when coming home late at night. The amenities included are nice, the gym is small, especially to be shared by 3 different complexes, but I have only had to wait for equipment a handful of times. Overall, I have been very happy with our time at Avalon and I would definitely recommend these complexes to others.

Do not move into this apartment under any circumstances…read more They use various tactics to charge you more money beyond the deposit. For example, when we asked them to fix existing issues at the time of move-in, they said it wouldn't be a problem. But after we moved out, they claimed it was our responsibility and charged us for everything. When we inquired about it, they said that because we don't have written evidence, it's our fault -- and went ahead and billed us for all kinds of things. This is a dishonest company that makes tenants pay for everything.

I was visiting my daughter, who lives at The Westley Apartments, and I was pleasantly surprised by…read morehow beautiful the property is. It gave me great peace of mind to see her living in such a safe, clean, and well-maintained community. The apartment layout is modern and spacious, the amenities are excellent, and the staff are incredibly friendly and welcoming. Everything is well cared for, and the atmosphere is warm and inviting. The Westley is a wonderful place to live, and I would highly recommend it to anyone looking for a beautiful apartment community.

Fantastic community -- highly recommend!…read more I've lived in this complex for a while now, and it's easily the best apartment experience I've ever had. The facilities are first-rate -- a great fitness center, beautiful pool, game room, and modern, well-kept apartments. The security gives me real peace of mind, and everything is always clean and well-maintained. What really makes this place stand out, though, is the people. Sean, the property manager, is approachable, friendly, and genuinely cares about the residents. The office staff are always helpful, the cleaning crew does a great job, and the maintenance team is outstanding -- quick to respond, skilled, and some of the nicest people you'll meet (which isn't something you can say about every complex!). They also go above and beyond to create a sense of community with fun resident events -- from free breakfasts and barbecues to pet-friendly gatherings with treats and photo ops. It's those little touches that make it feel like home. If you're looking for a safe, friendly, and well-managed place to live, this is it.

The owners have taken over the management of day to day running of apts as of last April 2015…read more They have repainted the hallways, and done a fine job of upgrading the pond in the courtyard and are doing a great job running their 62+ apartment complex. We have loved living here for 2.5 years and enjoy the community spirit and friends we have made. Samantha, Ty (Management Team) and the Maintenance Crew are giving the residents the much needed help they wanted in keeping this luxury apartment complex in tip top shape. Cinenma, Indoor Salt water pool, Health and Wellness Center, Gym with Orhtopedic handicap access and long hallways with access from courtyard to walk in and get exercise even on rainy snowy days great!

After watching us stand in lobby and trying to get buzzed in for about 3 minutes, the lady whose…read moreglass office faces the lobby entrance proceeds to get up, and before we could say anything she proceeds to ask us if we could come back in 30 minutes because she is on her lunch break.... really? Great way to welcome your prospects.... of course this put a puzzled look on my face... she then asks me "you do realize you have to be 62 to live here" her tone was as if she didn't want me to come back but what she didn't realize was that I was looking for an apartment for my mother.... she did not care to ask because she was on her lunch break..... Sorry, we won't be back...

Moving was a breeze. The leasing consultant was very professional, helpful and always in touch. The…read moreperiod I was looking , they had no units available, however the leasing agent kept following up with me. She called me as soon as a unit became available. The application process was smooth. I have to really commend the maintenance team, they are very prompt in responding to service requests. The community is always clean ! The underground garage for residents and non smoking policy was certainly a plus for me !

The maintenance/management of this community has fallen off dramatically over the past several…read moremonths (and had been slowly declining before that). Whenever we submit a maintenance request, we can pretty much pick a random number between 0 and 35, and that's how many days it will take to be addressed. They also don't offer appointments, so residents often have to be prepared for maintenance employees to possibly enter the unit from 9-5 on weekdays, potentially for stretches of several weeks at a time. Phone calls, voicemails, and e-mails to remind employees of maintenance requests, or ask for a status update from the leasing office, are almost always ignored. I sometimes have to find ways to be at home during the day (telework, etc.) to visit the office in person to make sure that tasks are addressed. For example, my heat went out several times during the winter and there wasn't urgency to get it fixed; several days often went by before it was fixed, with no responses given to any of my attempts to reach staff (except for visiting the office in person during business hours). I had to beg repeatedly to get them to offer me space heaters, in the meantime. My HVAC went out again in April, and it took them 17 days to fix it (no fan in the meantime to circulate air). It would've been much longer than 17 days without my persistence. My dishwasher had significantly rusty racks, and it took them 3 months to provide replacement racks, and that was with repeated queries/reminders from me. It is very frustrating and a big hassle living in this community. They don't do preventive maintenance like checking seals, caulk, etc. so this becomes incumbent on the resident to monitor. They also have an exterminator that comes twice a month to the property area, but no more often than that, which could be an issue if something happened at the wrong time.  The wall electrical sockets are "child proof" but are actually rather difficult to push a plug into, for most adults, based on experience of all of my guests and I.  The plumbing systems are less robust than the places I've lived at in the past, so I've learned to flush more often, snake the sink drain periodically, etc. to try to avoid needing to plunge or call maintenance.  It's sad because the apartments have a nice look and feel, the faux hardwood floors are a nice touch.  They are pretty spacious and relatively new, and the lighting is good. It's a good location and the area is pretty with trees and all; the county rec. center is also a few minutes' walk away...but they're ruining it with the horrible management of the place that is occurring. Bottom line: Don't live here if you can afford to live at a place with decent maintenance/management.

The building is secure requiring a keycard for entry. Security regularly patrols. The building is…read morecleaned daily. Management is responsive. Rooms are nice.

I love this place. It is very cozy, clean, and welcoming! The office staff is very professional and…read moremake you feel welcome. Everyone I have met here is friendly. It is managed very well and the maintenance is fixed so fast. I recommend this place to a lot of people looking for a new place to live.