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Elizabeth Shutters

4.0 (48 reviews)
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Services - Elizabeth Shutters

Door framing

Door installation

Door removal

4 More Services

Window treatment installation or replacement

Motorize existing window treatment

Window treatment removal

Window treatment repair

Elizabeth Shutters Photos

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Recommended Reviews - Elizabeth Shutters

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Reviews With Photos

David M.

We've always dreamt of having the beauty of wood shutters in our home, but cost was always a factor. We discovered Elizabeth Shutters online from the raving reviews from other satisfied customers! Through the process of scheduling an appointment, measuring our windows & selecting the style of shutter, our representative, Bill McQuaid and his team far exceeded our expectations! Elizabeth Shutters is the only major shutter manufacturer in California to use 100% whole, North American Basswood for both painted and ready-to-stain shutters. We were impressed that their products are crafted locally here in their Colton, California facility. On the day of installation, Oscar and his crew did an outstanding job installing our shutters and making sure everything was done to perfection! We highly recommend Elizabeth Shutters!

Paul C.

CAUTION-MULTIPLE REFURBISHMENTS REQUIRED This is a summary of my frustrations with Elizabeth Shutters I ordered 4 door openings (8 panels) at a cost of about $8,400. The doors look great in photos at the presentation and the sample that is shown in home. The salesman is an experienced guy in the Southern California market. I gave him a 50% deposit when he wrote up the order. I was excited to get the doors delivered but immediately saw numerous paint flaws (see photos) - debris baked into the paint or painted over. Dust in the paint. Rough edges. Nail holes in the side of the doors. Dents in numerous spots. I rejected the first order. Given all the inherent defects I asked for a refund. The response was that paint defects are inherent to wood products. The salesman said that I was looking for "microscopic" issues but the paint defects were immediately visible across multiple panels. The doors were refurbished and redelivered. Once again, the doors had debris stuck to the door panels and painted over. The salesman told me that I had been right to reject the first order but questioned rejecting the second delivery. I sent more photos to the company with the defects circled. On follow up, the salesman said that "you shouldn't expect perfection" and that the doors, including the dust dirt and debris in the paint met "industry standards." The office told me that I needed to stand back 6-feet to look at the doors so I would not see the defects: "Another common test is to stand back four to six feet to determine whether a flaw is visible to the naked eye." Trust me, I could see some flaws from 10 feet. When I pushed back on the door defects they went a bit legalistic and quoted the CSLB: "The doors are a custom-ordered/made product. We spent all of the deposit and much of the remaining balance producing and (attempting to) install the doors. Barring a failure to meet contractual or regulatory standards, they are not returnable or refundable. We believe the doors were manufactured to the standards dictated in our contract and by the CSLB." Basically, they pee on your leg and tell you its raining. I was repeatedly told that I was just seeing things and my standards were too high then suggested I was just trying to get out of the order: "We are uncertain at this point whether your expectations for your doors are unrealistic, or if the bigger issue is that some time before delivery you decided you no longer want them." On the third delivery once again there was dust and debris in the painted door surfaces. This time I had the salesman on site to show him these issues. I questions why after 2 refurbishments of the original doors that there was still dust, dirt and debris in the paint. He assured me that once the doors were installed, that the installer would patch and touch up/paint the doors. I questioned how we were going to get a uniform finish when they are painting doors that had been sprayed on site. He said that they paint the doors at the factory in a paint booth but that dust dirt and debris getting in the paint is an inherent part of the process and that California air quality regulations made it very hard to keep dust out of the paint. The bottom line is that you can't look close at the doors when they are delivered to your house because according to the company that is the process and "you can't expect perfection." If you point out problems they will tell you "it's a tree, and it won't be perfect..." When I pointed out that the problems have everything to do with their paint process, they say essentially "tough luck" and "stand back 6 feet. The salesman at the install today told me that he was going to show me the sample panel that he showed me on day 1 to show how it too would have paint defects and imperfections. I would have never given him a deposit if he had showed me a sample with all the problems that have been part of this process. I was excited to get these doors. I hope that the install today finally solves these problems. However, if the salesman had stood in my kitchen and told me that I would get 3 deliveries of defectively painted and refurbished doors it would have been unlikely I would have used Elizabeth Shutters.

We had a good experience with Elizabeth Shutters. The entire process was easy and professional, from the sales guy to the installer. Very happy with our new shutters. Recommended.

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6 months ago

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10 months ago

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8 months ago

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3 years ago

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3 years ago

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4 years ago

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5 years ago

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7 years ago

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6 years ago

The reviews are all over the place. We loved our plantation shutters. Best price and a good designer. Did 16 windows.

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4 years ago

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7 years ago

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7 years ago

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11 years ago

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13 years ago

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7 years ago

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12 years ago

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10 years ago

They even came back to tighten up shutters, Beautiful shutters and great sevice.

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8 years ago

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14 years ago

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13 years ago

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15 years ago

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12 years ago

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11 years ago

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Ask the Community - Elizabeth Shutters

What do you use to clean shutters?

Dusters and a damp cloth are your best bet. Thanks for asking!

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Review Highlights - Elizabeth Shutters

The installation was a seamless process and Oscar, the installer, did an amazing job in a timely fashion.

Mentioned in 3 reviews

Read more highlights

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Paul's Windows

Paul's Windows

(178 reviews)

Montecito Heights

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Elite Touch Builders - New shades

Elite Touch Builders

(10 reviews)

I finally got around to fixing a pocket door that was off the track. I also wanted to use this as…read morean opportunity to find a reliable, all around handyman for future for all other things I've been putting off. I messaged few places on Yelp and Elite Touch was one of the first to respond. Their price was also very reasonable. After few messages back and forth, we scheduled a time. Yuriy messaged me first that he was on his way and he came exactly on time. The repair required him to remove the door trim to access the door hardware. He had to charge me for that which I had no problem with. He completed the job, and also showed me why the door was off and how he fixed it. He cleaned up and I couldn't even tell that the door trim was removed and reinstalled (despite him not having paint either). Payment was by Zelle. Very impressed with the work and professionalism. Definitely will look to use them for future.

AMAZING Experience with Elite Touch Builders - they were super fast to respond, extremely helpful…read morewith clear and detailed instructions, and were able to get in and complete the task within about 24 hours. Service - relatively simple, quick, and cheap job - replacing the screen on a screen door. Elite Touch was HAPPY to take the job, and did not treat me anything other than as a VIP client. They scheduled the job for the following day. Yurri was our man - and he was very impressive. Kind, knowledgeable, very fast and efficient - he made the entire experience seamless. He is also incredibly skilled, able to do plumbing, drywall, bathrooms/showers, and even able to replace a screen on a screen door in about an hour. Prices were very competitive, the service was impeccable, and I will certainly be doing business with them again!

Elizabeth Shutters - blinds - Updated May 2026

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