1. Elizabeth Penland, PHD

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Rio Rancho, NM

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Elizabeth Penland, PHD

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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8 years ago

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Vicki Handfield, PsyD - The entrance to the lobby. The reception staff will let me know you're here - I'll be right out!

Vicki Handfield, PsyD

5.0(3 reviews)
3.7 mi•North Valley/Los Ranchos

Dr. Handfield has been a blessing in my life. She has an all around positive vibe during the…read moresessions while being focused and present in the moment. I have had sessions both in person as well as Zoom meetings. Showing that she actually cares whole heartedly in the patient's wellbeing and journey of healing of oneself. She is absolutely the best therapist I've come across in my life!

By the time I started seeing Dr. Handfield, I had been treated by five different therapists. I had…read morealso been admitted to two different psychiatric hospitals as well. Finally I was referred to Dr. Handfield so I scheduled an appointment and it was the best decision I ever made. At that time, I was very angry, fractured, and disconnected. She listened and was empathetic. It was what I needed to get through some tough times with work and my personal life. She offered different points of view about my situation and it helped with my anxiety. I felt that Dr. Handfield "got me" and when I expressed my concerns or asked questions, she knew exactly what to say. It was healing and it made me feel that I was not alone. I have continued to see her and I feel more confident and whole. I recommend Dr. Handfield especially to those in her new practice in New Mexico. It will be the best decision you ever make.

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Vicki Handfield, PsyD - My office, hope you feel comfortable.

My office, hope you feel comfortable.

Vicki Handfield, PsyD - A double rainbow, in Gallup - I really liked it there - amazing views.

A double rainbow, in Gallup - I really liked it there - amazing views.

Vicki Handfield, PsyD - The lobby, where the receptions staff will help you.

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The lobby, where the receptions staff will help you.

Roll Samuel Psychologist

Roll Samuel Psychologist

1.0(7 reviews)
11.5 mi•Nob Hill

Abusive: don't give him money…read more Dr. Roll was hired to do a custody evaluation. At the outset of the evaluation, he quoted a scope of work (specific people to be evaluated) and a price. He never put it in writing despite my request. He merely said "sure, I'll get that to you," winked at me, smiled, etc. Months later, after the testing was supposedly completed, he added to the scope of work (added a person to be evaluated who he previously stated shouldn't be) and hadn't evaluated a person who he stated was part of the original price and scope. He charged me twice for work I'd already paid for, and which he had failed to do. I couldn't complain or otherwise protest at the time because I might lose my children. He is well aware of the power the court gives him and he abuses it. Nobody is allowed to say "no" to this man or the children suffer. I'm posting this under a pseudonym for fear that he'll retaliate. Dr. Roll was initially very responsive to my phone calls, always called back within about 48 hours. After he was paid in full, he ceased calling back, disappeared entirely for as much as a month at a time without a single returned phone call. He gave me multiple soft deadlines: "hopefully by the end of next week," "most likely by Monday..." He gave me hard deadlines as well, and never met them. He would simply stop returning phone calls for weeks at a time. Each time reappearing with some new excuse, some reassurance and a new deadline that he would never meet. The final product (a written report) was never delivered. Dr. Roll was well aware that this written report was necessary to cease something that he himself stated was harmful to my children. In the end, some useful feedback was delivered at the last minute, and only under subpoena, four months after his first promised deadline, one day before our hearing. If you want Dr. Roll to call you back or complete work, DON'T pay him in full until the work is complete. He only responds when you owe him money. More importantly: GET IT IN WRITING. He'll wink at you and flirt with you and try to be charming while assuring you that he'll do it: don't fall for it. Don't pay him a cent until you get it in writing. I've worked in mental health in Albuquerque nearly all of my career. I am well aware of Dr. Roll's history and reputation. It pains me to say this about someone so admired by the community, but, this man is not to be trusted. I say this both as a father and as a licensed clinician. He engages in abusive business practices and, per the New Mexico Administrative Code, ethics violations. Dr. Roll was once among the foremost authorities in the NM mental health community, but he has become abusive with the power entrusted to him by the family court system. He contributes to its corruption and should not be trusted.

I, too, had a horrible experience with Dr. Samuel Roll. He was supposed to help me prior to a very…read moredifficult, debilitating surgery. After a series of telephone meetings in which he pontificated about the Talmud and his female students trying to tempt him, we were supposed to talk one last time before my 11 hour surgery. He stood me up, and then ghosted me. STAY AWAY! This man is not only senile, he is destructive!

Guadalupe Psychiatry

Guadalupe Psychiatry

2.6(10 reviews)
1.1 mi•North Valley/Los Ranchos

I came here for the first time and wasn't too thrilled but after being connected with Jimmy and…read moreJoyce I couldn't be happier. Jimmy is very professional and seems to actually care about his patients. Joyce, is also a fantastic and caring person who's always looking out for your best interest and care. I fully trust them with my healthcare, and plan on continuing with them.

This bad review is their department that is supposed to bill the insurance company for the services…read moreI received! They sent part of my visits to the insurance company but not all of them. Now they are trying to charge me over $900.00. "This company claims: Guadalupe Psychiatric and Mental Health Services provides an environment that values individuality and respects the human person. The practice accepts Medicare and Medicaid, the diverse team members speak Spanish and English, and they work closely with LGBTQIA+ people. The patient is always the most important part of the team, whose members welcome the opportunity to earn new patients' trust and deliver the best service available. Call Guadalupe Psychiatric and Mental Health Services today or book an appointment online to benefit from the highest quality mental health care." This is not the case. The last call I got from the billing department she yelled at me and would not let me talk. I talked to the person in charge of the front desk and said she would take care of it. It is still an issue and now I am being charged more. I asked for the owner to call me about the issue but to this day I have not gotten a call! When a claim is sent to the insurance companies and it is denied, the patient gets a letter stating the fact. I have not received anything from my insurance. When I talked with the insurance they have not received a bill for the visits they are trying to charge me for. For a company that is providing mental health services, they do a poor job of making sure the patient is taken care of. Now I have to find another company that takes care of their patients. Again the doctor is great! The company is horrible.

Elizabeth Penland, PHD - psychologists - Updated October 2026

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