I am writing to file a formal complaint regarding a serious incident that occurred today with one…read moreof your drivers. My group had three valid paid tickets for a specific scheduled service, as stated on the ticket terms (valid only for the booked time). We boarded the bus, sat down, and were fully settled when the driver abruptly instructed all three of us to get off the vehicle. At no point did he ask whether we were able to take the next bus. He simply told us to leave. He explained that a pregnant woman--who did not have a ticket--should have priority. While we fully respect and understand support for pregnant passengers, removing paying passengers with valid reservations to make space for someone without a ticket is unacceptable and directly contradicts Aircoach policy. After we were removed, the driver then stated that we could "try the next bus", despite our tickets clearly indicating that they are valid only for the booked time, and even noted that the next service might be full as well. This left us effectively stranded. As a result, we had no option but to take a taxi to the airport. We paid in cash, so we do not have a receipt, but this was an expense we should never have had to incur. This incident caused financial loss, unnecessary stress, and represented a serious failure in customer service and adherence to Aircoach procedure. Passengers with valid tickets should never be removed to accommodate someone without a ticket. I am requesting: 1. A full refund for all three Aircoach tickets 2. Confirmation that this incident will be formally investigated, as the driver's behaviour was improper, unprofessional, and against Aircoach policy 3. Guidance on how to proceed in cases where passengers are removed despite holding valid reservations I look forward to your prompt response and resolution. Kind regards,

Superb and affordable way to go from Dublin airport to the city or suburbs…read more We took the 703 air coach to Dun Laoghaire, where we had booked a B&B. We got to the airport bus terminal 7 mins before it was scheduled to leave, but the ticketing and boarding was so seamless we were seated with 2 minutes to spare! Round trip cost was 17€ per adult and 9€ per kid, whereas a taxi would have cost us over 100€ each way. The seats were comfortable and while the bathroom was not operational, we were fortunately not in dire need of relieving ourselves! The driver was gracious and let us know where to disembark. The hour- long journey to Dun Laoghaire flew by, and the return trip a few days later was equally rewarding and comfortable. Air coach is the way to go!

They gave us good service with a 5 a.m. booking to go to the airport. But there was about a 50%…read moresurcharge over the meter fare (34 euros for a meter fare of around 23). The driver told us that he gets the metered fare. Nothing on their web site hints at the surcharges, and when I asked them for an explanation, they answered as follows: "you made a booking and received a quote that includes processing credit cards, administrating your booking, a pick up fee (2 Euro) and ensuring a driver is allocated and in place at the correct time." If you think that an extra 10 euros or so is warranted for processing the credit card and administering the booking, then by all means use them.

Well I know some taxis get a bad name but I have to say these guys were great. They were on time…read moreand there to greet me and help me with my cases and all this with a friendly face and good humour as it should be.

We had a very good experience when we used Elect Chauffeurs. They communicated regularly to arrange…read moreour pick up at the airport and on our return, and arrived in good time. The drivers were very courteous and polite. All in all, the service was great.

From the owner: Elect Chauffeurs specialise in providing corporate chauffeur services. Above all, we aim to provide…read morea warm, friendly chauffeur service to our clients. We always aim to exceed the high standards our clients and partners set for us.