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Elite Parking Management

1.0 (3 reviews)
Closed • 8:00 am - 6:00 pm

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Valet services

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Enterprise Rent-A-Car

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Look, if I told you all the background to this story, one of us would be dead before I finished. :)…read moreIt's ridiculous. Suffice it to say, my husband and I spent over 7 hours over three days trying to get our car rental reserved. We'd be guaranteed a vehicle and then, an hour later, be told it wasn't stock, we'd redo the reservation at another location and . . . Wait, I did just state that I wasn't going to go into all of the details, right? Right. Let's just say that by the time I drove to the Orlando airport to pick up the car, we were exhausted. "We" mainly being ME. Though my husband was irritated, I was somewhat further down the spectrum. Enter Agent Abdo. Are you kidding me with this guy? Soft spoken, professional, kind, magazine-quality smile. "Can I help you" is a phrase all too often used by folks who have no intention of ever helping you. They're just there to watch the clock till lunch. Not Abdo. He was so personable and willing to help in whatever way he could. While countless customer service agents, three supervisors, one district manager and, probably, a partridge in a pear tree, couldn't come up with a solution, Mr. Abdo came up with three right there on the spot. Not only was I NOT told it couldn't be done, I was told I had options. Abdo went so far and above with me and my husband that I just had to write. We all somehow find our voice when it's time to complain but we need to remember to use that same voice - just as loudly - when someone steps up to help. Thank you, Abdo. You wouldn't let me buy you lunch or anything, so I hope someone does something really nice for YOU today.

I had an emergency situation and requested a tow/pickup service from this rental company. I later…read morecanceled or no longer needed the service, but I was charged several hundred dollars in fees. I tried contacting customer service multiple times to explain the circumstances and ask for some leniency or a reduced fee, but I did not receive a helpful response. I understand companies have policies, but I was disappointed by the lack of communication and compassion in handling the situation. I hope they improve customer support and work with customers more fairly during emergencies.

Elite Parking Management - valetservices - Updated May 2026

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