I'm extremely disappointed with how this store is being run now. There seems to be no organized system for checking people in, and it creates unnecessary confusion and frustration every single time. Tonight there was a line out the door, and when a customer politely asked how the order worked, an employee responded with a rude, snotty remark saying it was "on the customers to figure it out." That attitude is completely unacceptable.
This exact issue has happened to me before at this location. The process of taking IDs and then expecting customers to somehow magically know where they're supposed to stand or when they're supposed to go inside is chaotic and poorly managed. It will cause a fight. It's management's responsibility to create a clear system, not the customers'.
I truly don't know what happened to this place. Back when it was Golden Meds, it was run far better, the atmosphere was welcoming, and the staff actually seemed to care about customer experience. Now it feels disorganized, hostile, and stressful. What a shame. read more