First of all let me say I like Eliot Agway in general. I live in Eliot and try to support local business. The problem I experienced was with the small engine repair section. My wife dropped of her rototiller having a problem starting. The shop said they were backed up and it would take a month to get to it. I can accept that, I appreciate that they were up front about the schedule and decided to leave it anyway. True to their word one almost one month later my wife gets a call from the mechanic stating the problem was in the carburetor and the repair cost would be around $200. Since the tiller was more than a few years old she told them to stop and put it back together, she'd pay for the time that they had into it which was around $20. Here's where I get suspicious, the mechanic asks if she wants it back or if he can just throw the tiller in the trash. We ask for it back and picked it up. Later, on line I was able to buy a complete OME carburetor for $45 and removed the old, installed the new and had it running in 15 min's. I probably could have done it quicker if I'd had metric wrenches. The issue is I believe the mechanic was trying to take advantage of my wife. I realize that stated hourly rate is something like $70 which, assuming their mechanic skill level was at least equal to mine (someone who has never changed a carburetor) the bill should not have been over $100 and that includes the diagnostic charge. I will continue to patronize Eliot Agway just not for engine work. read more