The General Manager is a very nice person. The breakfast is included and the gym is nice…read more They also have a basketball court and a jacuzzi. Nice hotel

We loved our 4 day stay at this Mariott Residence Inn, Milpitas Silicon Valley location. The only…read moreproblem we had, started off bad which was minor was we didn't get our room keys upon checking in, it wasn't ready til late the next day, so security had to open the doors for us, we checked in late at night so having a room key didn't matter, just having breakfast the next day we had to have the room opened after. Despite that, I loved this Residence Inn, very great convenient location, staff are super friendly and the parking is FREE!! I originally had another place in mind near the airport but the parking fee $25. x4 days which I saved by switching our hotel over here. Coming back late at night we had no problems with finding a parking spot, we were lucky to find a spot close to our room. Lets talk about the breakfast that I read great things about, it is true from the reviews, really Wow! staying here for 4 days, I was worried we would get sick of eating the same items but I can see they have different selections, I can see the staff working so hard, when preparing the daily complimentary breakfast & happy to see there is rice, furikake and miso soup! Reminds me of another Marriott when we stayed at Hillsboro, OR. Breakfast staff are so friendly, they greet you with a smile, I can feel the joy and love, while enjoying our breakast. 5 Stars! I loved our room, it is very spacious! Enough for the 4 of us, My hubby and I, My son and his friends. We sure made use of and utilized the stove, dining table, and fridge. We were here for a film festival out in Gilroy for few days and staying here was convenient for us. Also close proximity to Silicon Valley companies, Cisco System and ScanDisk. Near Great Mall, 10 miles from SJC! Thank you wonderful staff, I look forward to staying here again! Totally recommend!

I recently stayed at the Embassy Suites Milpitas while traveling for work, and the hospitality was…read moretruly exceptional. From the moment I arrived, the staff went out of their way to make me feel welcome--everyone was incredibly polite and friendly. The morning breakfast was outstanding and the evening reception was the perfect way to unwind after a long day of meetings. If you're looking for a comfortable, clean, and well-managed hotel in the Milpitas or San Jose area, this is definitely the place to stay. I highly recommend it!

Great hotel, great atmosphere, great service. We enjoyed our stay with a nice complimentary…read morebreakfast. The entire hotel is clean and tidy. Kids enjoyed the indoor heated pools. Gym, bar and restaurant all available on site. Easy booking, easy checkout. Only thing that stung our stay was the additional $24 in parking that was not mentioned at time of booking. Other than that, great hotel. Spacious rooms, fridge, microwave and more.

I enjoyed my two-night stay during a last-minute business trip. The staff was extremely welcoming…read moreand made me feel at home immediately after a long day of travel. I dined at the lobby bistro and was impressed by the freshness and overall quality of the meal. I also utilized the lobby on several occasions to work and appreciated the quiet, comfortable atmosphere. My only minor concerns were the low water pressure in the shower, which I understand may be due to water-saving fixtures, and the motion-activated thermostat, which went idle overnight and caused some temperature fluctuations. Overall, I was very satisfied with my stay and would consider returning in the near future.

Staying at the TownePlace suites right next door, a Marriott hotel. Only downside is no bar. Went…read moreto Courtyard and had a burger, fries and beers for $40. Food not bad. $40, well it is California. I laughed when I wrote this, because I saw my last review from 8 years ago!

The room is nice and clean, spacious and quiet. It's at a location convenient to a ton of…read morerestaurants. However, don't come here if you need wifi. The free wifi is worse than what I've experienced at other Hilton hotels, even the lower end ones. It's constantly losing connection. I tried to upgrade to Premium wifi for some important calls. After forgetting my current network connection, it failed to show me the option to upgrade. I called the front desk which directed me to tech support, which then notified me that this hotel is no longer part of their network. So there's nothing I can do at this point but deal with the bad free internet. Not only can I not use the free internet for simple Google Meet calls, but even if I try pay them more money to upgrade, I can't. I'll also add that I booked a room through the app earlier and when I arrived, they had assigned me a different room. I booked that room specifically because it was a quieter location for my anxious dog but instead, we are now right next to the elevator and stairs.

The hotel was going through renovations during my visit. They didn't have a proper lobby to get to…read moreyour room. You had to go outside and enter through an external door. I was happy with the location of my room because it was close to the entrance. I could park nearby and it was easy to load and unload my car. However, the room left a lot to be desired. The bathroom was so tiny and the toilet was positioned right in front of the mirror so you had to either position yourself on one side of the toilet really close to the counter or you stood to the right of the toilet, but far from the counter. The shower door had a gap so the water leaked from the shower onto the floor. It is just a matter of time before the flooring will warp because of this water. The bed was okay. I wish they had firmer pillows The hotel is located behind an In-N-Out. I thought this would be cool cause I could just easily walk to In-N-Out for food. However, it was so crowded with people going through the drive-thru and people hanging out in the parking lot behind it. The hotel is located at McCarthy Ranch, which has numerous restaurants both sit down and fast food and shop. This usually meant that the area was pretty busy. As far as Hiltons go, this wasn't the best. I was hoping that the location would make up for it, but it actually worked against it.

My husband and I stayed at this hotel and we had a wonderful stay. The room was very comfortable…read moreand very affordable. I believe you will you and you love ones can have the same experience. We only stayed one night next we will stay two nights to be able to enjoy more the hotel. Rate this hotel #5Thank you Best Western for making this a nice experience for me and my husband. Oh we will be back!! I left my heated pad pillow and I called and I was very happy when I was able to get it back.

Poor customer service, no appreciation to customers, no one should be retreated this way. I am also…read morea diamond select. loyal customer and I travel for work, i would not recommend any of my blue caller man to stay here. I just asked if I could switch a room the room they provided me was dark. And uncleaned.

Exceptional Service motivated me to write this review…read more First I want to focus on the friendly, helpful and professional staff. From checking on parking requirements before my booking to the check in with Aastha, who was exceptional all aspects have been 100%. The room is clean and reasonably appointed. I have strong hopes on the breakfast. All booked thru Hilton App with no issues. The phone key was not functioning at this time but I saw that Hilton is footwork on the backend systems on the 28th of September. No worries, card keys were quickly provided. I would certainly stay here again if I needed a stay in this area. FYI: It's about $20 to Uber to SJC.

They need to remove the manager, Gabriel who is disrespectful, lacks customer service, verbally…read moreabusive to women and men, lacks professionalism, is NOT cool, calm, collective. He makes the experience of never wanting come back ever! GO to the Best Western, Milpitas, they have elevator, bar, free breakfast, parking and I believe happy hour. There are several hotels on McCarthy Ranch, Staybridge,Courtyard Milpitas, Hilton Garden Inn, Residence Inn, Larkspur Landing, Sonesta San Jose, Embassy Suites-on Calaveras Blvd., Update: On 7/26/25, I received a phone call from Gabriel LeBron? According to him, corporate asked him to call me directly for this review above. Why would the person I placed a complaint on call me directly. I told him I never need to speak with him from day one on April 11th. According to him, again, I am no longer allowed to stay there! And why would I refer my friends and family to an establishment were the manager is so unprofessional! He must be someone's son to have him there? The Hilton has lost me as a guest. Don't go to this hotel at all!!

We really enjoyed this hotel. I have never stayed at such a nice Holiday Inn. I was looking for a…read moreroom for Niner game and came across this . I had some holiday inn points I never used because I don't really stay at Holiday Inns because they just aren't nice to be honest. But then I came across this location.It's brand new and looked very nice so I decided to give it a chance. Checking in was a breeze. Employees were very friendly and helpful. I was right this hotel is very nice I couldn't believe it was a Holiday Inn. Holiday Inn is stepping their game up lol. They do not offer free breakfast. They do however have a small restaurant in hotel that you can buy breakfast . They also have a rooftop bar which is pretty cool. I loved our room. It was perfect!! The beds were super comfortable! The next day when I was about to leave I noticed a large group of younger kids having a party at the pool . There was a couple in parking lot near my car so my man moved my car. Glad I was leaving lol. I would definitely stay here again.

The hotel sits tucked between a residential neighborhood and several corporate buildings, which…read moremakes the area quiet and easy to navigate. There's plenty of parking, which is always a plus. At first glance, the property looks fairly new, but once inside it feels a bit dated or slightly rundown -- maybe due to the lighting and overall décor. The restaurant/bar is right next to the lobby, and the space tends to be occupied by bar customers, which can make the lobby feel less like a hotel common area. The room itself is average, exactly what you'd expect from a standard Holiday Inn. Nothing bad, nothing standout. One thing to note: there's no complimentary breakfast, unlike many other Holiday Inn locations, so factor that into your budget. For a 1-2 night stay on a budget, it does the job. The location is convenient, and I especially liked having a drive‑thru Starbucks nearby -- perfect for early risers.

Loved this hotel!…read more Pros: Room was spacious. Beds were very comfortable. Rooms were super quiet! TV's were sized for the room! Pool was clean. Saltwater is a great touch. Healthy eating options (Chipotle, Chick-Fil-A, etc.) in walking distance. Target in the plaza across the street! Complimentary Breakfast Buffet. Workout room was adequate. Very close to Levi's stadium. Cons: Internet was a tad bit slow for being in Silicon Valley. Parking is paid. $17/night. We have not had the need to pay for parking at any of the other Hyatt houses and Hyatt places before. Silly, I thought. The plaza had cautionary signs about car break ins and safety every 20 feet. It was odd and a little scary that they had to put close to 20 placards at this small lot.. All in all, we would stay here again. Comfortable, quiet, pool, Breakfast, etc.

Hands down my favorite hotel in San Jose. . Location is perfect, walking distance to stores &…read morerestaurants!! Can't beat this location, was able to walk in the morning and get some champagne for mimosas:) Check in was a breeze, employees were very friendly and helpful!! Rooms are a great size & has a living room and mini kitchen. Beds were very comfortable! And I loved the bathroom. Complementary breakfast was very good. One of the better breakfasts offered from a hotel. Many options to choose from. There is a nice pool which is great in the summer! This is my preferred hotel when in San Jo.

The two workers Angelina and Leticia was very nice and helpful servings for breakfast just want to…read moregive a compliment to this two wonderful ladies

This area of Milpitas is literally by a landfill and you can smell the air outside the hotel, it is…read moredisgusting trash smell. And the worst part is the air flows into the first floor of the hotel. Absolutely stinks outside. Parking scam. When booking on the website it said parking was included. Then they tried to charge $15 for parking when there is tons of space in the parking lot. This is just a scam to receive extra money from the customers. Room is spacious but the combo of the above definitely warrants 1 star. Don't take a girl on a date and end up here, she gonna leave you.

I stay at many TownePlace Suites now that Marriott owns them. They are generally very good. Some…read moreare old hotels renovated so it can sometimes smell dingy, like this one did. I like having a small kitchen to stock my own stuff for the week. This one is in a great location. Service was really good. Always someone available to help. Would have given it 5 stars but no ice bucket in the room and the breakfast was atrocious. I mean really yucky!

Tbh this hotel was affordable and had all the basic amenities we needed for a 2 night stay. It…read morewasn't the most comfortable since the beds and pull out couch was sagged in the middle. Unfortunately our neighbors upstairs woke up early at 5am so it wasn't quite sound proof. Some perks is that it's walking distance to the Great Mall, which is perfect for shopping if you've never been here. Olive Garden, McDonald's, Trader Joes, and a gas station is nearby so it's perfect to pick up any basic needs like snacks, water etc for your hotel stay since the rooms have a fridge, small kitchenette for cooking or microwaving. Also, parking is free and they offered free breakfast which was just basic eggs, potatoes, and grab n go stuff like cereal, pop targets, muffins. Overall, for the price and convenient location it wasn't all that bad and would stay again if we're in the area.