I came to cancun and dropped my screen and was phoneless for a couple days. iGeek seemed to be the…read morebest place as I went to other shops like iShop and they had a 1-2 week wait time. iGeek provided me an excellent price for my 6s and could fix it in about 2 hours. If you are here in vacation and need to get your iphone repaired, head to iGeek and talk to Alex to help me through the whole process. I recommend coming here! Llegué a cancun y dejé caer mi pantalla y quedé sin fono durante un par de días. IGeek parecía ser el mejor lugar como fui a otras tiendas como iShop y tenían un 1-2 semanas de tiempo de espera. IGeek me proporcionó un excelente precio para mis 6 y podría arreglarlo en aproximadamente 2 horas. Si usted está aquí en vacaciones y la necesidad de obtener su iphone reparado, la cabeza a iGeek y hablar con Alex para ayudarme a través de todo el proceso. Recomiendo venir aquí!

We were on our way to Cancun, Mexico for a vacation, so I decided to purchase a water proof pouch…read morefor my iPhone from Bed Bath and Beyond. I followed the instructions the best I could to seal the iPhone in it before going to the pool. To my dismay when we came out of the pool, the phone seemed to have a little bit of water on the screen. I was hopeful that the water didn't get inside the iPhone, which seemed to be functioning at that time. Long story short, the phone didn't continue to work much longer, the screen started to not respond and I powered it off. I didn't have any rice, and so went to some local stores to see if I could get some silica gels, which I did get and placed in a ziplock for 48 hours. But after plugging it in two days later, I did not get a response from the phone. So I decided to look up a phone repair service local to the hotel zone in Cancun and found IGEEK. I spoke with Gus on the phone before heading over, BTW the GPS was taking me to the wrong address, but wife spotted the name IGEEK at the corner where we were turning so we pulled over and it happened to be the right spot. Anyway, they examined the phone and told me that they will charge $35 to clean the elements and will let me know the following day what the damage was if any. Of course the next day I called they told me the screen was not functioning :( The cost for the screen repair was 6000 mexican pesos or $333. That to me sounded pretty insane! So i decided to bring it back to the US with me for a repair. I saw online videos for doing my own repair, but decided to take it back to the apple store, which opened it and said there was water damage in it, and evidence of cleaning inside. They offered to replace my 64 GB phone with another new device for $350. Which I decided to do. Gus as knowledgable and did show me that the phone was working, aside from the screen. However, the price was just too high for the replacement of the screen, when for $350 I was able to get a new replacement for the same phone. Had his price been more reasonable, I would have had the screen replaced. If you are in my situation, make sure you do not plug the phone in after your phone comes into contact with water. Turn Phone Off. Rice or Silica gel in a ziplock is probably a good idea. Leave for 48 hours and then try turning on. If phone doesn't turn on. Call IGEEK and have them clean it up. Hopefully, the phone will work. Lesson learned - leave phone in the hotel room, and no pouch is water proof. Even if it is, once bitten twice shy!

Thus place is pro, the manager and staff are solid. They did…read morea number of repairs for me on several phones All at reasonable prices. Maybe they had issues 6 or 7 years back now they work hard to win your trust

Such an unprofessional and unreliable phone repair service. I brought in my iPhone to get fixed due…read moreto water damage and was quoted 800 mxn to fix the phone and 700 mxn to fix Face ID. I asked to have both serviced and a few days later heard back that Face ID couldn't be fixed. I came to pick it up when it was ready and as I was checking my phone it shut off randomly. I paid the 800 but was still unsure everything was functioning properly. I asked them what happens if it doesn't work and they told me there is no guarantee for water damaged phones. I opened my translator app to ask follow up questions since they don't speak English and in the middle of the conversation my phone restarted again. The lady took my phone to one of the guys and I waited for another hour to sort things out. I was told that the phone keeps restarting because the Face ID isn't working and that they need to fix that which is another 700. At that point I just wanted to take the phone back and write it off as broken so I would just have to pay the 50 mxn service fee but they insisted that I had to pay the 800 even if it was IN THE EXACT SAME CONDITION THAT I BROUGHT IT IN. After 2 stressful hours I decided to let them try to fix it and they asked for my password which made me uncomfortable for obvious reasons. I was told to come the following week and when I arrived they told me it wasn't ready. I asked them when I can come again and they said they would message the contact number of my friend. The next day they responded that it was ready for pick up at 5pm. I get there at 5:30 and after waiting for half an hour they tell me that my phone is not here/ ready and that I'd have to wait another hour. I was extremely frustrated for them WASTING MY TIME and telling me my phone is ready for pick up when it's not even there!!! It takes me 20 minutes to get there so it's not like I can just pop in anytime and see if it might be ready. Stay away from this place--it's not worth the hassle