Great customer service from Receptionist to Steven. I am going with a different company only due…read moreto funds not meeting upfront charges.

We just bought and moved into our home a few days ago and were introduced to Prewire by our builder…read morewho had a very impressive system installed in his office. From the start, Steven and the Prewire team blew us away with their customer service. Every time I reached out, Jaqueline or the other lady (sorry I forgot your name!) answered my questions completely or found a solution on the spot. On installation day, Cesar came out and in about 3 hours had the entire system installed and networking set up! Not only did he get our security system running, but he also added a smart lock to our front door and wired every room for ethernet. Upon pre work inspection Cesar told the house was not prewired for cameras, but Steven and his crew did not flinch. They set an appointment that same week to knock out that monumental task. That is what I call service! Now about those negative reviews. Let's be real, some people will complain no matter what. These are the same folks who get mad when rain is wet, sushi tastes like seafood, or the free sample at Costco was too small. They are the type who send food back at restaurants to avoid paying or complain about the free bread not being fancy enough. Just read their reviews and you'll see a pattern of negativity. Bottom line, ignore the noise. Our experience with Steven and the entire Prewire team was outstanding. The rest of us will be enjoying our perfectly set up security home system and sleeping safe at night knowing these rockstars at Prewire take great pride in their work. They are honest, dependable, and deliver exactly what they promise and that is why Prewire is in a league of their own.

I urge all active duty families to stay away from this business…read more Innovation solutions was the installer of our ADT security system. At first during installation it seemed they were nice people and knew what they were doing. Now that we are getting settled in, it's apparent we were taken advantage of. We were charged an additional $1200 for equipment and they won't provide an invoice for it. Connection pins in the thermostat were broken. The video doorbell isn't an ADT doorbell. They put in a cheap google doorbell that provides no connection to the ADT system, no security video feed, it falls off the wall randomly, and for the last week will not even show video through the google home app. I cannot get a response from this company now that there is issues with their equipment and install.

Fernando Cordero of Innovation Solutions knows his stuff when it comes to installing TVs and…read moresecurity systems! He put up 4 tvs and sound bars on the walls and including one tv outside under our outdoor patio, just in time for carne asadas and football season! Pricing is very reasonable. I would definitely recommend and use his services again!

Premium Surveillance is the first place I will always call when I have a need for a wired security…read morecamera system! I needed a camera system spec'd out in a pinch to help monitor an elderly family member from out of town. I started calling vendors in El Paso on 1/3/2020. Jorge was my 3rd call. The others were hesitant to tell me anything over the phone not even being able to give me a ball park cost without an on-sight meeting. 10 days later I am still awaiting calls back from the other companies and Jorge has completed installation of my system! I'm a telecommunications architect/engineer, I am very technical and can run low voltage cabling, I just didn't have time to work on this myself with the issues I was dealing with. I told Jorge what I needed on our first phone call. He had budgetary pricing for me within a few minutes. I asked more questions about the solution he was proposing and he sent me screenshots and YouTube videos showing me exactly what I needed to see to understand the look/feel/operation. His pricing was very competitive and he was very informative and personable over the phone so I gave him the green light a few days later and he was off to the races! I had two of the most stressful weeks of my life starting on 12/27/2019 through about 1/10/2020 finding out that an 88 year old aunt of mine had been neglected by her stay at home nursing service and that the managers of the service had not provided me with a full accounting of her status. The items I found were truly upsetting. My aunt is like an innocent kid that cannot protect herself. This aunt is the last of my family in El Paso where my family immigrated in the early 1940's so I needed a way to see myself what her status was from out of town. The more I dug the more I found and the more upset I became. My aunt's nurses checked my vitals at some point and told me that I was stroke level blood pressure and was in an extreme exhaustion state; I'm normally pretty healthy. If I had the gamma ray exposure that causes Bruce Banner to turn into the Hulk, El Paso would have been on fire. Jorge (and his brother who helped him install the system) is one of the hardest workers I've ever met. This is a family business, he's been installing these systems for years even though he's pretty young himself. He's very proficient! He's very meticulous and detail oriented. I asked him to install this system like it was his abuelitas house and I can say that he 100% delivered on that request. In addition, we had many great discussions about technology, hot rods, bbq, our wives, our fathers and on and on and on, he's a great guy who quickly earned my trust that is not given frivolously to people. In addition to being a great technician, he helped me calm down and my blood pressure came back in check after one of our discussions :) His work results are amazing. The installation is very very clean. The cabling was done very professionally and he tuned the system to perfection. I have already recommended him to several people I am very close with in El Paso. I highly recommend Jorge and Premium Surveillance!!!

DO NOT HIRE THEY ARE INCOMPETENT AND SHADY PLEASE BEWARE READ TEXTS BELOW TO SEE HOW THEY ALMOST…read moreSCAMMED US OUT OF OVER $3000 - After a storm affected our power we called Secure Electric and they basically lied and said they had to replace and rewire everything above and below our meter when in reality the only problem was a loose connection by the transformer that El Paso Electric fixed FOR FREE in a few hours. The utility company could have done it a day earlier but didn't because Secure Electric told us to just tell them to "just unlock the meter." However after theyre super overprice quote I did some research and got a second opinion and figured out the problem and called El Paso Electric again to fix it but we were still without power for 2 days because of them. Plus they charged $200 to lie to us. They misled us and confused us more and quoted us a bunch of unnecessary work just to over charge us and when I politely asked for at least our money back since they didnt even provide a correct diagnostic the wife said they would but next day the owner of the company came by and said "nope never mind were not gonna refund you afterall" despite getting caught red handed trying to screw us. As you can read in the texts had they refunded us we would've forgiven them even though they tried to screw us over but after they said they arrogantly said were not willing to even do that and " we don't care if you post this" Im left with no choice but to post up all the details as a warning to others. They act real polite and everything but they are just out to screw you. Hire literally ANYONE ELSE

So the family and I came into town with our RV, and this business was recommended by someone…read morereliable. Our generator needed service cause it was running kind of rough and not working properly. Talked to one guy and said they could help, they had just repaired a similar generator. Sounded very promising! Sent them the information requested, then finally two days later, the "tech" calls me and says they don't have time now since we're just passing through. After I waited on them for two days. Do Not recommend.

I chose DYEZZ Surveillance when it came time for me to pick a security company for my new business,…read morebased on their reputation and testimonials from friends. I have been highly satisfied with their professionalism and very customer-focused service. Everyone was very patient and knowledgeable when it came to creating a personalized solution for my cafe. I would not hesitate to recommend their services to anyone! They helped me pick out the right system for my needs, and are always available to answer any questions (and I always have a lot.) Highly recommended!

Very professional, great prices, will recommend to everyone and will use them again if needed…read more.. If anyone needs home or business security system Dyezz is the way to go!!

We had been having trouble with a timer for a pool pump because I wired it myself wrong. After…read moretrying different ways to wire it we decided it was time to call a professional. We looked at reviews and Ruiz Electric LLC had some very good reviews so we decided to call them. I was very impressed with his punctuality and professional way of working. He rewired everything perfectly and very neat and at a very reasonable price. We are super happy with his work and will be recommending him to friends and family. Thank you Mr Ruiz!

I live in California and am taking care of my mom's home in Texas. He was extremely helpful and…read morepatient as there was a mixup with the breaker location and some other things. Work was really fast and his communication was great. I'd happily hire him again for any electrical needs.

April 22, 2026 (Monday)…read more On Thursday, April 16, 2026, I was contacted by Victor Castro of Castro Brothers Solutions as a result of my initial review that I had posted on the Better Business Bureau (BBB) website. He reached out because he wanted to know if there was anything that he could do to improve my rating of his business, for example the addressing of a warranted workmanship issue regarding the kitchen job that was done. He also offered his services for any additional work that I needed done in my home. I then informed him that I had noticed the kitchen wall tile sealing with the gray caulking/grouting, was cracking and breaking off as a result which he agreed to address. We subsequently made an appointment for him to come out on Friday, April 17, 2026. at 11:00 a.m. On Friday he came out and preliminarily addressed the issue which pended further follow-up. And today, Wednesday, April 22, 2026, he completed the job. Based on both reviews, I decided to change my ratings because I appreciate that Victor reached out which in turn provided him with an opportunity for professional growth. Sincerely, Evangelina Quintana

The technician was amazing!! He made sure we understood the work he would be doing prior to getting…read morestarted. He answered our questions throughly and double checked his work. Great attention to detail. We were extremely pleased!!!