I've literally spent 5 years trying to decide if I wanted to post this review. Please be patient in reading. Eric, while nice in person and takes mostly beautiful photos, he should not be a wedding photographer. I have 3 different photos (poses) of just my husband and me. The only thing that he changed was the lighting and how far away the photos were. They were very standard "prom-like" poses. The angles in which a lot of the photos were taken were not flattering. I don't have a single photo of me and my bridesmaids or really any with family that are useable because he had us facing towards the sun in almost every one. But I some how ended up with a ton different pictures of cake, food, guests dancing and table decorations. I never want to be one to criticize someone's art but this still truly hurts me because I can't relive my wedding day. I felt we were very rushed with our photos and he almost seemed annoyed that he had to be there. The photos that I have made prints of are from my cousin who we hired to take candids. While I understand it's been awhile this is something that truly bothers me every time I look at my wedding photos. It was only after a friend shared the same experience with Eric at his own wedding that I decided it was finally time to get this off my chest. I spent a long time blaming myself thinking that I should have spoken up but then I am reminded that he was supposed to be the professional. It was his job to catch these priceless moments and help give us every single positive memory. It was overall extremely disappointing. read more

Eric is your guy. He produces more than just photos from your event, he supplies a piece of art. It's timeless and masterful. But you also genuinely want to get to know him as a person. He's worth everything you'll pay and then some. read more

This photographer takes very good photos but in mine and my wife's experience, getting a hold of him and actually getting the photos are another story. I have read other comments that share the same frustration. You would be wise to take your business to a more reliable source. read more

Eric Frank is unprofessional. I paid $90 for his 5 week photography class. Receipt in hand. Studio was burning hot. Towels on the floor from constant AC leakage and his the bathroom situation was rediculous with 1 small stall with an iffy toilet. 3rd week of class came. Another student and I are outside waiting to be let in for over 30 minutes until he finally returned our calls with a text that he had a family emergency and it was on his Facebook page. Neither of us were friends with him on FB and I remember that at the very beginning of class he had us sign a paper with our names, phone numbers and email addresses for just this purpose. He denied my refund and because I pressed so hard about the situation, I was told not to come back to his class. Still no refund! read more

Let me start by saying that Eric Frank takes beautiful photos. He is clearly talented, unfortunately to run a successful business with return clients and lots of recommendations much more than talent is needed. Please be patient and read my lengthy story, so that you may make a wise and informed decision about who you choose to capture life's special moments. I have been a client of EJF twice now. The first time was my choice, the second time I was not in charge of choosing and I expressed my concerns and went along for the ride. The first occasion was for my wedding. Leading up to the event I felt like I was communicating with a black hole. I told myself "he has other clients and a life, don't be a bridezilla" Eric was very accommodating to my specific needs the day of my wedding. He even helped me get into my dress when my family couldn't figure out how to lace it up. Clearly he had seen it done a time or two. At my actual wedding, as most weddings are it was a blur and I trusted that key photos were being taken and enjoyed the madness. It wasn't until after the wedding that I realized that some meaningful moments were missed. One in particular was that I didn't have a photo of myself and my mother. the one time we had spoke before my wedding he told me that he could create any photo that could be needed from other shots, so I asked him to do this. What I got was a cropped photo from another one. I could have done this and I have no editing skills. I was also disappointed to see that he didn't have the foresight to ask anyone with light correcting lenses to take their glasses off for formal photos. Anyone with those glasses ended up with black eyes and that had to be fixed in editing. I didn't think about it at the time but I would have thought that someone who does this weekend after weekend would have thought to make that simple adjustment. But that's just me. Things got extremely murky after I got my photos back and returned my edit requests. It took.... months. My wedding was in September, I didn't have my completed photos back until the next June. That was only after someone who had recommended him emailed him telling him how embarrassing this was for them. When I got all my photos back I was still not super thrilled, but I took responsibility for my unhappiness. thinking "You should have been more on top of which photos you wanted taken" and "Maybe you WERE as stiff and uncomfortable as you look, maybe you didn't look as pretty as you thought you did, I mean he can only do so much and you're no supermodel so you got what you got" my favorite photos are the artistic long view ones and the candid ones that other people took. onto my second and most PAINFUL encounter. This fall when my dads family decided to use him for family photos I reminded them how difficult he had been. We had family in town it was a pretty large group of 13 people and they aren't super easy to nail down, it was an important shoot for us. My dad COULD NOT nail him down to speak with him in person. Tried to email, call and text to discuss ideas and could not get hardly any response at all. It wasn't until the night before EJF texted asking for an address to show up to. He showed up, it was a beautiful fall day and we took some photos and the few we saw that day we were all very happy with. He left and we all went about our day. A few days later Facebook started rumbling. People on his page asking about the status of their photos, wondering why they can't get a hold of him and if they can have a sneak peek. All posts of inquiry as to pending photos were deleted. I than see him say that he is having memory card issues and my heart sinks. He contacts my dad a few days later to tell him that his hard drive has failed and all of our photos from our 2 hour shoot are gone. All gone. He does not offer to or automatically refund our deposit, which would be the right thing to do. He instead says he would of course, re shoot us. We don't have the capability to get these family members back in town and the beautiful fall weather is gone. We also have no desire to work with him again after both of these experiences. I don't know if EJF is overworked, unorganized or just having a bad few years but I think he knows there is an issue and doesn't want anyone else to know. The deleting of FB comments instead of addressing them is concerning. He also doesn't have his Facebook Business page set up to "Rate" which means no one can voice their happiness or frustrations. His business on google wasn't linked to the correct address so that you couldn't rate him there either. Again EJF takes some beautiful photos, but his business acumen leaves much to be desired. Thank You for your time. read more

I am very frustrated and disappointed Eric Frank's customer service. I reached out to him at the beginning of April about doing a photo shoot as a gift and needing the pictures done by the end of June, which he said that would be no problem at all. I had the shoot done at the beginning of May and he said he would have some sneak peeks in 2-3 days and all of the edits in 2 weeks, 3 weeks max. After almost a month of not getting anything I asked if everything was alright and reminded him I needed them along with the prints before the end of June for a gift. He said he would get them to me within the next day or 2. Another week went by so I reached out to get the status again since it was over almost 2 weeks into June and I was cutting it close to when I needed them for my gift. I finally got the edits and told him I would be in contact soon to order prints which he said would only take a few days to get in. About a week later I gave him the list of prints I wanted to order and never got a response. A few weeks later I asked for a few more images to be edited and still wanted to order prints and got no response. I have tried to communicate on FB messenger, email and text several times and it is now 5 months later and I still have not got a response. I finally asked to pay for the print release last week, so that I could take them images somewhere else to be printed myself, but no response. At this point I can't do anything with the images and it ruined my gift. He is a very good photographer, but I am so unhappy with this situation and would never recommend him to anyone. I've heard from many other people now that this is not uncommon from him. Good luck. read more