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    Egitto Dennis J MD

    3.7 (3 reviews)

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    6 months ago

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    1 year ago

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    3 years ago

    staff is just pathetic . Not professional at all. Long waits on the phone for a rude Front desk associate

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    Javier Canasi, MD, PA

    Javier Canasi, MD, PA

    2.7(9 reviews)
    1.2 mi

    I have been going to doctor for more than 10 years. Dr. Javier Canasi has an established MD office…read moreand practice in the Palm Beach Gardens area. Dr. Canasi listens to your needs and challenges. I will fondly remember my experiences with the office with the staff and doctor. I definitely have not any of the previous reviewers experience as it seems like other reviewers are very confused on what kind of doctors they should visit for her symptoms and what kind of insurance they have lol. I don't get why they didn't go to their Pulmonologists if they have asthma. Hmmmmm Nevertheless, my prescriptions and referrals are sent quickly to my pharmacy by my PCP Dr. Canasi's office.

    I saw him roughly 30 years ago. I was the first appointment of the day. I waited in the exam room…read morefor approximately an HOUR! There was never any mention that Dr Canasi was to arrive late... No option to leave and return later. When he finalIy arrived, I politely expressed my frustration (as I was working from before dawn until after) and this was before cell phones and texting... I should have, could have, been working that entire hour. His response was RUDE suggesting (actually saying) that if I went to med school, I could treat people like garbage as well... Of course that was my last visit. I found him online as I am looking for a new primary physician... so I took the opportunity to let you know what kind of "human" he is.

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    Javier Canasi, MD, PA
    Javier Canasi, MD, PA

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    True Compassion Urgent Care

    True Compassion Urgent Care

    3.6(56 reviews)
    1.7 mi

    The staff is very kind, efficient, and organized. The office and patient rooms are very clean. The…read moremedical professionals are knowledgeable and quick to provide solutions. They play calming sounds on a tv screen in the patient rooms to help you relax. This office is always friendly and ready to help. My favorite urgent care center.

    I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

    Egitto Dennis J MD - physicians - Updated May 2026

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