Kenny at the Banwell location was top notch. At only 26 years old, he is wise and compassionate…read morebeyond his years. A true professional as he handeled my late father in law's arrangements with such grace and class. Our family would give this young man 11/10 rating if we could.

Rude! They didn't know that I was the daughter of the decedent because I was from out of town and…read morenot present when arrangements were made. They were very compassionate to my brother and father but treated me rudely. I guess the people they think are paying the bills are the only ones who get treated compassionately.

I am submitting this review with a heavy heart. My husband passed, and the customer service, from…read morethe hospice call until completing the arrangements, was wonderful. From my first contact with Ms. Rita, she put me at ease. Mr. Jamie Hutchison also provided excellent customer service. I really appreciate it; they are making the hardest part of my life a little better.

It's very rare that I make reviews, but I took out time to inform those that are looking for a…read morefuneral home to please look no further. The service my family and I received was exceptional. They paid attention to detail and put my family and I at ease. This funeral home made the planning seamless and less painful as possible. This place really cares and I highly recommend them for all services.

You caution if selecting this funeral home. They sent a body to cremation while the family had a…read moreset date for viewing. Unfortunately the family didn't get a viewing because she was cremated prior to that without their knowledge.

Never ever use this funeral home if you don't want to have problems with the director. He has…read moreconstantly deemed my friend and her mothers mi memory time and time again. They have delayed the bracelet she ordered for 2 months and When she has called to ask the status she is met with hostility from the funeral director himself. The director is a misogynist and will talk down all women as if they are nothing but dirt on his shoe. I will be contacting a lawyer if the refund is not returned promptly and they change their practices because how are you working in the service of honoring decreased loved ones and you have a piss poor demeanor. Find a new calling

I was employed as Manager there from 9/14/24-5/26/2025 . Good people employed by a cold corp. group…read morethat cares about nothing but money. If you want cheap cremation for a family you care little about and don't care how long it takes then they can do it, Go somewhere else if want a real Funeral Home. They fired the son of the last private owner. Don't be fooled about a "Private , family, Firm, " That is a lie.

The service provided went well. The big problem with the Michigan Cremation Society is their…read moreoffice staff. I'm not sure what the problem is but it might have to do with multiple funeral homes or offices that do not communicate. They transfer information from one to another and if it's not clear, they do no follow up. A month after the service, there were no death certificates mailed. Nothing could be done with estate without them. I have never heard of any funeral home taking more than 10 days send them. They kept thinking ashes and information was to be picked up and the order was to mail. Had no address even though it was given. There was just constant confusion. Do something else if you are able. The frustration will last for weeks