Over the years, we have used Edible arrangements a lot. Everything has been delivered. However, for Valentine's day, our order was never even delivered and we never even received a phone call from the company. We placed our order on February 12 for delivery on February 14 to my daughter's workplace. Once she came home from work on Valentine's day without her chocolate covered strawberries, we began calling Edible arrangements. We called Thursday the 14th numerous times but no answer, we called Friday the 15th but again no answer. We finally reached them on Saturday the 16th (2 days after Valentine's day) and they offered to deliver them that day. We were definitely not interested in delivery 2 days after Valentine's day. At that point we only wanted a refund.
I understand things happen and mistakes are going to happen, but a simple phone call would have made things better. Since they had delivery issues, we would have went to pick it up so my daughter could have it on Valentine's day.
I am very disappointed in the poor service I received and I'm hoping it's an isolated issue on with store #1031 in Flowood, MS.
Doug Hollins read more