I had been going to this location for many years. From early 90s to around 2013…read more Good experiences and bad over the years. My parents still visit this location, so I take them to some appointments. Also other friends have come as a patient, so I've seen a lot. Overall. Good. Free parking. (They ended parking tickets about 10years ago). Handicap parking is full by 10am. So you might have to drop off for infirm ones and park elsewhere. There's a covered parking structure if inclement weather conditions or if the regular parking is full.

YALL make millions fix your scanners it's a inconvenience for everyone' why even have it when your…read moremedication is ready for pickup and you are telling several people who's standing in line that it doesn't work!

Nurses and staff are wonderful. Explained every procedure and lab test. Nurses checks on you…read morefrequently, they even provided me warm blanket. Simple things that makes you feel comfortable when you're on your most vulnerable time.

There are hospital visits... and then there are experiences that completely restore your faith in…read morehumanity. I've spent enough time in hospitals over the years to know that kindness can sometimes feel like a limited resource. Walking into West Hills Hospital, I honestly expected good medical care. What I didn't expect was to meet one of the most compassionate, respectful, and genuinely invested medical teams I've ever encountered. Dr. Namavar, the nurses, the social workers--every single person we met treated not only our family, but our loved one struggling with addiction, with a level of dignity and respect that frankly brought us to tears. Addiction carries so much stigma, yet not once did anyone make him feel like "just another addict." They saw a human being. That matters more than words can express. Our family had a very specific plan to safely transition him from the hospital directly into a rehabilitation facility. Every concern we had was heard. Every request was taken seriously. The team coordinated with the rehabilitation center, communicated with us every step of the way, and made sure nothing slipped through the cracks. Instead of making us feel like difficult family members, they made us feel like partners in his care. Then there was Dr. Namavar. I've met a lot of physicians. I've never met one quite like him. He sat down--not because he had to, but because he wanted to--and shared his own personal experiences with loss and drug overdoses. He wasn't reading from a script or giving a lecture. He was connecting with another human being. You could actually see the walls come down in the room. It was one of the most genuine moments I've ever witnessed between a physician and a patient. To the nurses: thank you for treating us like family. To the social workers: thank you for fighting just as hard for the next step as you did for the one we were in. To Dr. Namavar: thank you for reminding us that medicine is as much about the heart as it is about science. And finally... this is probably the weirdest compliment I've ever written, but if life ever decides to throw another medical emergency my way, I sincerely hope it has the courtesy to happen somewhere near West Hills Hospital. That's how much confidence you've given me. You didn't just care for a patient. You cared for an entire family. Thank you for giving us hope when we needed it most.

It was amazing experience to be cared for in this hospital no matter how serious the surgery was.read more

I'm going to hate to leave this hospital. The service and…read moreFood are fabulous. Gourmet type food......I go to many great eateries but this place is truly great..... Kudos to the chef..

Tha caregivers at Hannah's Home did an amazing job of caring for our loved one. Edith, Muriel,…read moreJulie, Kay and Robin were gentle and caring in a time when we could no longer care for our family member at home. We were informed when there were any changes and always welcome to visit. Our loved one was always clean and well cared for when we would visit and staff was always readily available for any and all concerns and questions. Thank you so much to the staff for everything! You all made a difficult time in our lives more peaceful. Bless you all!!!

Upon my arrival to this facility, I was unable to walk. However the staff has been patient and…read morediligent in making sure I got out of bed, not just for physical therapy but also as a support system for me. I enjoy the cleanliness of the facility and it's peaceful atmosphere. I have a spacious bedroom with my own private restroom. It's a lovely area. I adore the staff! The ladies are attentive and accommodating, friendly and helpful. The administrator is always available to talk to and quick with resolutions. Hannah's Home gives me such a wonderful feeling that I recommended a relative come here. Thank you Hannah's Home!

I arrived at this Kaiser Permanente around 9:30am this morning. Checked in with the front desk, got…read moremy visitor pass and went up to the 5th floor. Went to see one of my former coworkers' father who had just had a kidney transplant. When I walked in, the nurse was changing the bag that was hooked on him, so she told me to give them a minute or two before I can get back in. I waited in the lobby and once the nurse was done, I was able to walk back into the room. Since I was there, I also went to visit one of my friend's granddaughter. She is 18 and has a lot of health issues. May God help this young lady. I would rather not disclose any confidential information on her health. The care that both of those people are receiving at this facility is SUPERB! Nurses are always caring, compassionate and so are the doctors. I, myself, used to be with Kaiser, but when I got married, we went with UCLA. Since my estranged husband, my son and myself pay a lot less for the premium. I can't say enough good things about Kaiser hospitals. All the ones that I have visited. They accept credit cards and most insurance plans. They have a nice gift shop if you want to cheer your loved one with flowers or balloons. Parking is free and restrooms were spotless clean. 24/7. Thank you all at Kaiser Permanente. When you are there, you are in great hands!!

I will never return to this location for ER, urgent care, or primary care services…read more I had an extremely disappointing experience with Dr. Neha Amin and Charge Nurse Carlos P. During my visit, I felt that my symptoms and concerns were repeatedly dismissed. I was not feeling well at all and came seeking answers regarding significant inflammation, pain, and signs of infection that were right on my face ! From the beginning of the visit, I felt that my concerns were not being taken seriously. According to the visit notes the doctor wrote , she advised she "offered me " a CBC test but yet did not do her job or care to do her job so that was a lie . no testing / ultrasound or xrays , bloodwork was performed here . Yet kaiser has the audacity to still bill me for this USELESS VISIT When I respectfully asked if another physician could evaluate me, I was told that I would need to be discharged and check back in, which was frustrating because they weren't going to check me back in which they directly told me ! I repeatedly expressed concern about my symptoms and asked if anything could be done to determine the cause of my condition. I was practically pleading with them and was emotional I was told that because I was not experiencing a life-threatening emergency, there was little else that could be done. While I understand emergency departments must prioritize critical cases, I left feeling unheard and without any answers. I was ultimately forced to seek care elsewhere. I went to Exer Urgent Care in West Hills, where I was evaluated and diagnosed with shingles. NOT COMMON FOR A 26 yrs old . Prior to that, I had only been advised by them that I had a swollen lymph node. I also have an issue with documentation in my medical record stating that I threatened legal action. I informed staff that I intended to file a complaint regarding my experience, but I did not threaten a lawsuit. I never had experiences like this at Kaiser facilities I previously visited, including Panorama City. Going forward, I will never come to this location again and will stick to porter ranch location or panorama city , they have such caring nurses and doctors !!! I DO NOT recommend this facility. Workers here have very careless attitudes and are rude !

Just wanted to shout out the amazing team, Yalda, Dr. Hamid, and the rest of the squad made a…read morehorrible detox as comfortable as possible Highly recommend These negative reviews genuinely surprise me

Improper Billing and Patient Misrepresentation. they…read moreaccepted my insurance and "COPAY"Weeks later, I received a surprise bill for the full amount.

This is my 2nd time being treated by this office in about 4 years. I have numerous injuries (hip,…read moreback, knee) that have caused me not just unbearable pain but extreme anxiety. The office is always friendly and helpful. They are also firm and upfront about its policies. You know this at the onset and sign papers. Brigitte has been my provider throughout. She's very knowledgeable with a great manner. She gives it to you direct which I appreciate. I've been on several protocols mostly conservative and it's made my pain "manageable" where you can get your life back. My advice to prospective patients is come prepared. Insurance authorization. Ct scan MRI and/or Xray with diagnosis from orthopedic surgeon or other specialist really streamlines the process. Then, let them tell you what's recommended. I appreciate so much the care I receive.

Went in today thought I was going to get shots and my prescription and the doctor decided to only…read moreprescribe half the medication for the month no more and I didn't get my shots so now he's going to refer me to another doctor because I can't survive on what he was going to prescribe for me he was cutting my medication in half and I'm already in pain with the medication I was on Bridget on other hand was really good this doctor has no bedside manner I've seen him three times and all three times I hurt more when I left that I did when I was there except the time that he gave the epidural in my back that was the fourth time I seen him

Everyone at the office is extremely nice ans helpful. The office is very clean and welcoming. I…read morefinally found a docters office that I like.

Very responsible and persistent. Has excellent facilities.He is very serious and has a great…read morepersonality.

This location is now "Exer Woodland Hills." Went twice in…read morethe last 2 weeks. Once for my 87 year old Father who needed a chest X Ray. They took his Kaiser insurance. Wait about 30 minutes. I went a few days later. Saw the same Doctor my Dad did. He was professional and did a great job of listening. He determined I might have Bronchitis. He prescribed anti biotics and cough syrup. They took out of state United Healthcare Insurance. Went back a third time. Doctor remembered me and I was out very quickly since they had my registration information. Dr.Khanlou is Exceptional. It's like seeing a family Doctor here. Highly Recommend. Come here for a caring Doctor that Listens.

Utter Disappointment as mentioned by many reviewers already. Came in on Sunday for an emergency,…read moreand there was no one in the lobby. Receptionist was super careless and rude. She said there would be a 2 hour wait. I put my name on the list and we tried to find another urgent care. When we arrived at the other location which was about 60 minutes later, they told us that we are number 4 now at this locations list, so we called to verify and the same girl that took my name said no there is a 2.5 hour wait now. We put out name over an hour before and now she tacked on another 2.5 hours, Even though apparently we were #4 in line. This location is obviously a sorry version of an urgent care. We ended up going to Emergency room in Tarzana and were seen within 10 minutes. This location needs to check its priorities and customer service when it comes to health care. Absolute dissappointment.

Best urgent care I have ever been to. They have such an amazing/caring staff of women and Dr. Eli…read moreGluzman is amazing he's very patient, informative, and caring and they all make you feel comfortable coming in for whatever embarrassing medical thing you might need. I was in and out in less than 30 minutes. Highly recommend this Urgent care to everyone please go here. They have a spacious parking lot or street parking. Only note is they do not take insurance it's all out of pocket but very affordable.

Front desk and Dr. Gluzman were both kind and I really did appreciate the fact that he tested me…read morefor more than just strep (which is what I went in & was concerned about) but the pricing seemed a little much. My total was about $150 (the office visit is $75 and the influenza + covid test was an additional $70) but the tests were rapid tests you can get at CVS but hey, they don't take insurance so I don't mind that too much. ALSO keep in mind they do not take ANY insurance, I didn't know that before I came in, I just thought they had a flat fee for folks who don't have any. What I did mind was when I called back today, I needed an accommodation letter or note for my job so they have documentation that allows me to work from home and whoever answered was quite rude (a male that wasn't the receiptionist woman I had seen before and also wasn't Dr. Gluzman). The itemized receipt was also... interesting & I'm just hoping my HSA doesn't put a hold on my account because of it. What's also interesting was some of the political commentary on Biden & queer folks that seemed unnecessary (I'm a lesbian so it probably bothered me more than it would others but I'm also good at ignoring stuff like this lol) but other than that they were kind and got me in & out. Unfortunately I did test positive for COVID but at least this Dr. even thought to test me for that, the last urgent care doctor didn't even think to do that.