waiting time was over one hour, when asked the receptionist why we had not been seen she did not know. The manager said that there was some type of emergency and thus the wait. When I confronted them as to why I was not informed of the foreseen waiting time so I could have made the necessary arrangements (pick up kids from school or reschedule the appointment) the receptionist told her manager I yelled at her even though there were other patients in the waiting room that witnessed the interaction and agreed that there was no yelling. the manager is unprofessional, constantly taking the staff's side even though they are incompetent and lie to cover themselves. I also called to make a payment not to pay the balance. the girl on the phone ran my credit card for the entire amount and the manager once again took her side that I wanted to pay the balance. I know the customer is not always right but you can at least try to keep the customer happy. NOT this place. read more