I ordered the Kohlefaser Luft-Technik Intake System - With Carbon Fiber Air Box & Carbon Fiber Tubes. It looks beautiful and sounds great. It is an ECS Tunning product developed for them and i decided to purchase it after i was informed that the intake i had originally planned on buying made by Forge Motorsports was not in stock because Forge was having issues with the intake throwing check engine lights ( not something i wanted to risk so i was grateful to have someone steer me away from problems). i had great service from Mike Panning! i could not have asked for a more dedicated and helpful sales rep. He meet all expectations and then surpassed them. He looked up different pictures of the engine bay of my car specific to modifications i have done previously to make sure what i wanted to purchase was going to work perfectly and he did not let me down. The problems occurred on install due to a less than perfect design. I needed the Secondary Air Filter Adapter Kit for a CBFA engine. Which i purchased with my original order and received with my order in a very timely 3 or 4 business days ( i always get good timely shipments from ECS). The problem was the bracket no matter how it was positioned in the engine bay if mounted where the instructions said to the filter made contact with something in the engine bay( please excuse my ignorance for not knowing what it was making contact with but it was a grey metal object underneath the air box toward the engine not toward the driver side tire). If i mounted it any other way the hose for the secondary air filter would kink. I eventually bent the bracket so the secondary air filter was aimed slightly toward the air box but once the air box was securely put in place it was forced back down toward the grey metal object i was trying to get if away from in the first place. So basically the secondary air filter is making contact with something in the engine bay that it is not intended to and that is disappointing to say the least. My next problem was i simply was not given enough rubber seal to go around the edge of the air box and the lid of the air box where the carbon fiber pipe enters the air box. such a simple thing and relatively inexpensive it is very disappointing that something this cheap was not given in abundance to make sure the installer could easily and without doubt seal around the pipe. i have about 3/8 of an inch of a gap. and none was wasted or discarded. My last problem i incurred when installing was that the cover to the air box and one of the threaded holes for the 5 allen key screws to thread into was not threaded in the proper location. So i was simply not able to get in threaded into place as it should be and had to leave it not installed because it wanted to push the air box cover in and create a gap between the air box and the cover. please note that this was not one of the screws located in the back of the box in a very difficult location to install but rather the screw hole on the side of the box closest to the engine with the most room to install. so it was not for lack of trying very diligently or a tough location that the screw was not installed but rather less than acceptable factory fabrication. And last but not necessarily least for $650 (+$25 for the secondary air filter) ECS Tuning did not think that a decal was something worth including in this equipment purchase. WOW is all i have to say. Most companies would love for you to slap a decal on so people will ask about where and what it is that you have but apparently not ECS Tuning. All in all i like the look , sound and performance of the intake mentioned in the review above just significantly disappointed in the little things. And lets be real the little things make a HUGE difference. With the upmost honesty, Nick Stone read more

I have bought from BIMMERSPECIALIST.COM, now pelican parts, and really liked the way everything was shipped. They always have an item that is hard to find. But, last week was my first order with ECS Tuning. The parts had to be delivered on Saturday to me, instead of promised Friday, the day before, but sales person told me that the order was placed a little late close to cut off, to get them on Friday, so I just figured that they would arrive the following week. But SATURDAY, they arrived, and I was so pleased. My car had a noise in the rear, from incorrect installation of the 4 rear upper shock mounts, and had been noisy for at least 5 years. Come to find out the rear lowest mount called the Supporting Cup, had been installed upside down by Dinan Dealer, so the noise was coming from the supporting cup lip rubbing against the underbody mount hole for the shock assembly, making a HUGE chatter, like a NUT CHOPPER. This was what I had nicknamed my BMW 335i Coupe, (Little Nut Chopper) for the last 5 years. ECS Tuning helped me rename my car, (Little Piece of Heaven), after shipping me new rear upper and lower shock mounts for my Dinan/Koni Shocks that were improperly installed some 5 years ago. I simply printed their diagram at ECS Tuning Website for the correct installation of the rear upper shock mounts, and removed my shocks from the car, once the SATURDAY delivery had been obtained from ECS Tuning Representative. Once removed from the car, I immediately found that the one upper shock mount part (Metal Supporting Cup), was installed upside down, and had worn out another rear shock mount thin rubber bushing, that was mounted above the Supporting Cup part on the car. I opened my shipment from ECS Tuning to find all parts there, just as I ordered them, and decided to reuse the Supporting Cup, even though I had ordered brand new supporting cups for this car. I used the new thin rubber bushings, that were shipped, and reinstalled the Koni Shocks to the car. Sunday was my beautiful Wife and my test drive date, to see if the BMW 335i Coupe was any quieter. I knew it was going to be better, when I started reinstalling the top nut washer assembly to the car. The shaft was taller inside the car, so I knew that this meant, everything was where it was supposed to be. That Sunday was the happiest day of my LIFE!!!! Even my Wife knew that the car was quieter, before we even got out of our driveway. AND I WAS SMILING!!!! When the Wife is Happy, EVERYBODY IS HAPPY!!! We happily drove the car for at least 4 hours Sunday afternoon. It was like I had a brand new 2008 BMW 335i Dinan 3. I have been so pleased with ECS Tuning, that I emailed them to let them know how much I appreciated the parts, and prompt arrival of the parts. Chris Van Hauter immediately responded to my email with this brief remark........... Dennis, Thanks for writing and expressing your satisfaction with our services. It is always good to hear that a customer is more then happy with the products that we provide and that our services go above and beyond what you have experienced in the past. If you need anything in the future you are free to contact myself or anybody in the sales/ customer service departments. We are here for any questions you may have. Glad to hear your car is fixed! We appreciate your business. Have a great day! These people at ECS Tuning made a $139.00 purchase, the most important purchase of my LIFE!!! My Dinan Prepared 335i Coupe, was the happiest car in the world, and I was the happiest customer that had ever made a purchase from ECS Tuning. I highly recommend ECS Tuning to anyone that loves their Ultimate Driving Machine as much as I do. GREAT JOB ECS...... I WILL PURCHASE AGAIN IN THE IMMEDIATE FUTURE!!! read more

I just bought a new car from a completely new brand, so I wanted to find a new aftermarket part supplier for my car. Came across ecs just by chance and at first I honestly was just checking out what all is out there for my car. So i found some things I liked for the car and came back to ecs after seeing that an oil catch can they had was cheaper, not by a whole lot just $30, but I still went for it. Now the specific oil catch can I was going for was the oil catch can by NM for a 2009 mini cooper s, and if you look it up its a black catch can with blue fittings for $300. Now thats a lil pricey for a catch can but it just really looked clean in the photos. So i went for it. It finally came in the mail a week later. Open it up, those blue fittings were black. Now its a minor detail for what it is. But its the reason why I bought it, and it wasn't the cheapest of catch cans. But its also kinda confusing since there was an image of the catch can and the blue fittings on the outside of the ups box next to the shipping info. I call customer service, and a Jeff Raskow answered and helped me out. He was very professional and answered all that I had to ask without me having to ask the questions. Even to the point when I was confused on the return info, called back and he answered again and helped out again. Now the specific thing he said would happen is that the product would be checked out to verify that the fittings were blue. Two weeks later the new exchanged part came in the mail (today). The package looked the same but with one major difference. Next to the shipping info was a blue stamp that said "part: blue" showing that it was indeed reviewed for the blue fittings. Couldn't be happier. I open it, and guess what, the fittings were still black. So naturally I called customer service right away. Then a Michael Panning answered, and I said what your reading, and he said "it seems that it may be a error with the company NM" i simply said well if it comes down to it i would rather have my money refunded" and he automatically said he would send the return info and fedex shipping email. Now this is a simplified version of what was said, but it was a very dull, simple answer, not much help conversation. Not even a well we can try again if you'd like, or anything showing a willing "we can fix it attitude" that you would expect. I didn't even want justify what i said about the refund for the simply idea that if he simply didn't try or show effort, then screw it, give me the refund I give up too. The first customer service experience i had was great and helped me out. The second one tho, made my whole ecs experience under welling. And sadly I'll just find somewhere else to shop. Thank you for reading this. read more

I contacted ECS Tuning when I was doing some research on a new oil catch can for my 2015 Dodge Dart... As I am not the targeted audience for this companies products I had some questions about the can and everything it came with. I contacted ECS and had a great experience with their customer service! When I called in, I was greeted very friendly and was not told that since I did not have a "High end" tuning car that they wouldnt be able to help me. My main questions for them were if their catch can came with fitting to connect to the lines in my car. I did not, BUT the customer service their helped me both look for and find the correct fittings that worked with their catch can to make it work with my application! I then ordered my Universal Oil Catch Can on 5/12/17... Order# 575-075-657. The only thing I was a little upset about was that the catch can was out of stock at the time and had been put on back-order... Then I got an email a day or two later saying that it had shipped! I know this is NOT ECS's fault but stupid Fed-Ex took over 7 days to deliver my catch can to me from their shop in Ohio, to my house in Northwest Illinois... A drive that easily be made in 5.5-6 hours. Maybe ECS can work on trying to use UPS more often cause Fed-Ex SUCKS and I have had nothing but problems with them every time a vendor ships with them. Other than that, The can got to me and LOOKED GREAT! The only downside was the o-ring that seals the can portion to the filtering head... In the picture on the website, it looks like it is much larger and fills in the area it sits. When I got mine it looked MUCH smaller and only filled in about 1/2 the area it sat in. The only reason I was worried about this was because my previous catch can was having leaking issues due to this very same thing... The sealing o-ring being too small. I contacted ECS and talked with Josh and he was able to explain that the o-ring they use has been tested and is designed to resist turbo pressure through the catch can. He also told me that if anything happened like a leak or the o-ring breaks, to contact him and he would be able to send me a replacement for free! Overall, I am very happy with ECS Tuning and their customer service! I have just installed the catch can a few days ago, so hopefully next oil change ill go in there and find a decent amount of caught oil! Then I can right a good product review on their well designed catch can! read more

Great place for parts and maintenance items. I've been very satisfied. Just about the best prices anywhere and they've matched prices for me in the past. I've quite satisfied and happy. Except for basic fasteners. For fasteners of any sort, I suggest the dealer though. ECS' database doesn't always list things well. For instance recently on order number 787-892-359, I wanted new hardware for a Mk4 Golf end link where it bolts to the lower control arm. I couldn't determine the correct bolt from descriptions on the website and called. I was told that the part was the Upper Sway Bar Pin WHT001902. I said I thought that it was what it was labeled, for the end link to the sway bar but the person on the phone despite my saying that the bottom was secured by a hex bolt on every one I've seen but the ECS rep on the phone said it's what the database said was the right part so I ordered it, with me assuming that VW may have changed the part which is not uncommon. As it turned out, what I was told to order was already part of the end links that I was ordering. It was of course not the right fastener. I didn't contact to have it replaced because at $5 each X2 it wasn't worth the hassle of my time to initiate a possible return. I'm not sure if the correct part was in the database at the time or not but the correct part is N10467902 and is in the database now. It's only described as M10x50 bolt. ECS frequently describes what the application is for an item and should in the case of fasteners if they know when they order. Instead of $5, it's $1.60. I suspect someone does at ECS since they sell a kit that includes the part I wanted that has end links, sway bar bushings and clamps, as well as bolts and nuts (instead of pins) for the upped part of the link and the bolts for the lower part of the link to the control arm. But it's $160.00 when I needed just two bolts that were between $1.75 and $3.20 for the pair. I ended up calling the closest VW dealer and they gave me the correct part number. $1.60 is list but their price was almost half. I don't blame ECS for charging list at all. They need to turn a profit on any item. I just had to make a 45 minute drive each way. For simple fasteners, your local dealer is probably the best source. Everything else? ECS probably is. They're great to deal with and very helpful. read more

Back when I had my 1.8t GTI, I always had good experiences with ECS. Such was not the case however, when I recently ordered a set of: ES # 2594449 - Exact fit, stainless steel braided, front brake lines, from them, for my 1987, 951. The crimp that holds the hose in the fitting, at the caliper is about twice as long on the ECS lines as it is on the stock version. This restricts the angel at which the ECS lines can be manipulated into the"keeper tabs" on the front struts - not so "exact fit" :-/ As a result, the hose/crimp connection got loosened on the side where I tried to get the hose grommet into that tab. "Hey" I thought to myself, "this @#%& thing says Exact fit!" When I noticed that my efforts had damaged the line, I figured, "No biggie. I just won't put the lines in the keeper tabs and call ECS for a replacement." After all, with no shortage of "ECS tuning" emblazoned all over them, they probably make them in-house and surely customer service could sell me a single line. I didn't mind paying for the one I broke, but I wasn't about to pay for two! Well apparently, the interpretation of "customer service" has become about as accurate as the interpretation of "exact fit" at ECS, since I last dealt with them. Now, I don't know if the young man I spoke to on the phone was new; or if he was playing Angry Birds on his phone; or just a plain, old sociopath, but it was pretty clear that "Mr. Customer Service" had no intention of making my problems, his problems. "Hey, I had some trouble getting these brakes lines installed and damaged one. Can I order a replacement?" "I'm sorry sir, but I don't have a part number to just sell one of them." "But I just need ONE. Why would I wanna pay for two? Besides, if you guys MAKE them, it's not like you have to break up a set and take a loss." "Yeah, I can't sell them in singles." "Gee, then I guess I can't order from you anymore. Oh, by the way, you might wanna edit the description of this item on your website and take out the "exact fit" part, and as far as the tab, on your page, that says "customer service" goes . . ." Let's just say I'll source my parts from a reputable PORSCHE supplier, from now on, and let ECS handle the stuff they can handle, i.e. Volkswagen parts and adhesive faux carbon fiber sheets. read more

I ordered some wheel spacers to improve the look of my Audi after getting aftermarket wheels that had a different offset than the stock wheels. The spacers are working fine, no wobble or anything so the product seems good. However, their shipping is terrible. I understand the shipping is through FedEx SmartPost or whatever, but they are the ones that choose to use this crappy service. I ordered the parts just before the holidays, hoping to receive them before January 1st/2nd because I was leaving on a road trip the first week of the year. I ordered the spacers on December 23rd, but I'm assuming because of the holidays and weekend they didn't even ship them until the following Monday/Tuesday. The estimated arrival was before Jan 1 so I was good. Apparently they didn't actually drop them off until a day AFTER the shipping label was created (I kept refreshing the tracking only to receive the "Shipping Label Was Created" notice for the first day) so that delayed the shipping. The ETA was still on the Friday before I was leaving so it was fine. I waited the entire week and checked the tracking everyday, so it was still ETA of Friday. On Friday I waited the entire day at home so I could install them, only to find NO PACKAGE. Upon checking the tracking, there was a "problem in delivery" and they wouldn't be delivered until January 3rd!! The day after I was leaving! Of course I called them to no avail. I tried contacting FedEx but they were already closed. If they had PAID extra for Saturday delivery I could have had them the next day, but nope I had to wait ANOTHER 3 extra days. It should NOT take 10/11 DAYS to ship from Ohio to California! Again I understand this is not 100% their fault but they CHOOSE to use FedEx SmartPost to save costs, and this is what happens when you go cheap. And perhaps if they had shipped them immediately instead of waiting a few days they would have gotten here on time. read more

Meh... This is one of those good news-bad news kind of reviews. Kit will work for my car. I bought a DIY transmission service kit for my 2009 Mercedes, that's the good news. Oh, and the service was excellent, arrived in less than a week. But the kit is not a DIY kit. That's the bad news. This is a job for a professional. There's no way to measure what you put into the car. No fill spout, no dip stick, so it really requires a shop to do the work, and guess what, most shops don't want you to supply the kit or the parts. So now I'm stuck with the kit and will be paying a pro to do the job with parts he buys. That's NOT indicated on the website, and was something I learned by wandering around my engine compartment, followed by a visit to two different Mercedes enthusiast websites. I see several reviews here lamenting delivery time. That was not a problem for me, got what I ordered in less than a week. EDIT - I see the comments from the seller. It's not the wrong kit, and I'm not your average DIY guy. I've rebuilt motors, torn down interiors, and sandblasted and prepped cars for paint. I have been involved in restorations as well and assisted on gearbox rebuilds as well. It's really my fault. I assumed if you're selling a DIY kit, it's complete, and a do-able project for an advanced amateur. This is not. The kit is the right kit for the car. The website needs to make it clear that you need specific Mercedes tools to make this work, and it defeats the purpose of buying a DIY kit if I have to spend several hundred dollars on tools and test equipment. Sure, I looked on youtube and found a couple guys doing the job, but they were guessing about fill levels, operating temperatures and other variables that are critical to the operation. It's not just a simple drain, replace filter and gasket and refill, it's way more. But to the seller - thanks for the offer to assist in providing the right stuff. read more

I recently bought 2008 VW R32 as my daily and I need to get some mods done. So, I called ECS first time and the person on the phone was super RUDE. I hung up and got me all confused because I thought ECS tuning was all about good customer service. Since I ordered few other parts for my BMW and Mini, I called them 2 days later and this guy JACOB answered the phone. He is super nice and knows a lot of about products. I end up order $6000 worth items within 3 weeks and I'm planning to install next week. I probably wouldn't order that much without Jacob's assistance. Also, I had a issue with billing department manager due to high amount transaction that which I can only pay through Paypal..I was pretty upset, but I end up agreed paying whole transactions thru paypal. I probably buy more items from them very soon such as ECS big brake kit and my wife's Cayman S(which will be arrived this summer). Thank you ECS and big kudos to Jacob(Sales) and Devon(Sales) 925-666-333 May 1 2017 May 5 2017 Shipped 6 $307.20 609-845-011 May 1 2017 May 1 2017 Shipped 1 $119.95 555-161-103 Apr 28 2017 May 3 2017 Shipped 3 $34.25 530-411-577 Apr 28 2017 May 3 2017 Shipped 1 $82.75 029-350-049 Apr 28 2017 May 5 2017 Shipped 1 $103.88 977-334-556 Apr 28 2017 May 1 2017 Shipped 6 $653.57 802-661-006 Apr 21 2017 May 2 2017 Shipped 1 $800.50 269-964-975 Apr 21 2017 Apr 21 2017 Shipped 1 $375.00 221-070-837 Apr 20 2017 Apr 20 2017 Shipped 2 $1023.50 649-936-110 Apr 19 2017 Apr 21 2017 Shipped 4 $631.32 234-622-954 Apr 19 2017 Apr 20 2017 Shipped 4 $9.24 511-864-519 Apr 19 2017 Apr 21 2017 Shipped 3 $237.70 211-346-226 Apr 18 2017 Apr 20 2017 Shipped 1 $235.37 590-507-099 Apr 18 2017 Apr 21 2017 Shipped 14 $815.46 565-164-734 Apr 17 2017 Apr 20 2017 Shipped 1 $303.95 993-454-427 Apr 17 2017 Apr 21 2017 Shipped 1 $39.95 093-423-128 Apr 17 2017 Apr 19 2017 Shipped 5 $249.90 read more

Let me preface this review with the following statement: if your order is critical to be received by a certain date and time you should always choose to directly speak with a sales team associate to Ensure everything will arrive when you expect it. Also keep in mind if it must be there by a certain date don't expect to rely on the free shipping they provide. Ordering was easy, website is clear and concise. I've used ECS Tuning many times throughout the years for many complex automotive projects such as drum to disc brake conversion whole system brake rebuilds, large brake conversions, and other miscellaneous service related projects. I don't think I've encountered any parts that did not fit for anything that I've ordered from ECS so far. One thing that I was wishing ECS could improve upon is managing customers' expectations of in stock items and their associated shipping time estimates. Items are packed adequately and have been received without problems or damage with regards to my latest order. I also think ECS could continue to improve in the area of communicating with customers and overall could definitely improve their customer service in general. Point to stress here is if you're looking for concrete 100% nailed down time frames for availability and how quickly things will ship you should for sure talk to somebody before placing your order to make sure your expectations can be met. Additionally, again, with the mindset of managing customer expectations, if you need your items for a job for a customer buy a certain date and time you can use priority shipping or upgraded shipping or overnight shipping to meet your specific deadline, don't rely on the estimated shipping dates/or or in stock labeled items and the free ground shipping and associated shipping time estimates. read more

The ECS exhaust tips (Part No.ES 2918636) I purchased for my VW Mark VII GTI are made well but do not fit the vehicle as advertised. The tips are advertised to fit all Mark VII GTI's as well as other VW's and Audi's. I had to have a competent exhaust mechanic cut and weld new pieces onto my Mark VII GTI exhaust pipes for the exhaust tips to fit. The problem is the connection point is at the end of a radius in the exhaust pipe. After removal of the existing exhaust tips, there is not a sufficient amount of straight tail pipe remaining to install the new tips. Without adding a straight piece at the end of the radius, the exhaust tips stick out at a sideways angle. Even thought the ECS tips have some adjustment, it's not enough to make them fit straight out of the tail pipes. It cost me $214 to have my exhaust tail pipes modified to accept the ECS exhaust tips. I would never have purchased the ECS exhaust tips if I had know the cost and work involved to get tem to fit my vehicle. Additionally, when the exhaust mechanic called ECS for assistance, he was told the exhaust tips should fit without modification, nothing more in the way of advise or help. Another disappointment. Overall, I am very disappointed in this product and would definitely not recommend it to anyone else. When I have the time I will post my opinion on your referenced websites. I think ECS should revise their advertisement of these exhaust tips to include "exhaust system modifications are required on the Mark VII GTI for the exhaust tips to fit this model." I have purchased many Audi and VW parts from ECS in the past with complete satisfaction and expected a much better outcome than this. read more

I have been using ECS for a number of years and have had a mostly good experience. Recently however I was extremely frustrated with an order that really could have been handled better which leads me to wonder whether I will continue to use them as my primary resource. I placed an order that had 6 items on it. 5 of the items showed "In Stock" while one showed "If ordered now will ship (in 3 days)". Instead of breaking up the order and shipping all of the in stock items same day, they held all items until the one that was delayed was transferred from another location. When checked my order status a couple days after ordering to see what the tracking number was for the first 5 items...I noticed it was just sitting there waiting. I went online and chatted with support and asked them to break the order up. They gladly did so and I thought.."oh well...I only lost a day or two". Well not true. The order still stayed in the same state and ended up shipping on the same day the delayed part was originally supposed to ship (which that too was delayed an additional day). The point of all of this being is that an In Stock item should ship same day (yes...depending on when it was ordered and time zone and etc..). As others have stated, ECS does have a great selection of both aftermarket and OEM parts (but not always the best price - and they dont always price match which i dont understand). There are other options out there. While I have used them as my first stop for ordering parts, I now price/availability check them against a couple of other sources prior to ordering. I would say I am using them about 50% of the time now. read more

ECS is the best supplier I've used in the least 30 years for the automotive manufacturers that they specialize in - Porsche, BMW, MINI, Others. * They have completed 7 separate orders for me over the last 7 months. * Their website is very easy to use to find a huge supply of parts, including Genuine OEM. The automatic compatibility feature has always been accurate in my experience, unlike that of many other sites. * ECS seems to know what parts easily break, like clips, or get lost like grommets; and they have them available at a reasonable cost. Every time I work on my Mini, I break a $2.00 part that the dealer would charge a million dollars for. * ECS has always shipped my in stock orders out the same day or the next day. * Yeah, they charge shipping for most items on orders under $200.00, but it is reasonable and the overall prices with shipping are still low. * They are always my first stop for parts and accessories because they usually have what is needed for the lowest, or amongst the lowest, cost. * ECS answers the phone; and, their people are courteous and have always been knowledgeable. Really knowledgeable, not reading off a drone screen. * Their listings almost always include manufacturer information, part numbers, and full specifications so you can know what you are getting. * ECS's model is obviously to keep a massive inventory and availability of multiple parts for almost every application, disclose precisely what they are offering for a reasonable price, to deliver it efficiently, and provide great customer care. They are very good at it. read more

I have purchased parts and tools for my BMW using ECS Tuning for about 8 years now. They have good prices, uniquely packaged parts that to select from and their packaging and delivery has been great. The parts selections are usually split into groups consisting of manufacture branded and alternative OEM parts that are carefully selected and packaged that are essentially the same as the more expensive OEM manufacturer labeled parts. The one gripe I have is from my most recent purchase. It was advertised as "free shipping" for orders over $50. The free shipping option used FedEx as the carrier, so I selected that and anticipated it would arrive from Ohio to California easily within one week. Unfortunately, this free shipping option used "FedEx Smart Post", which is the slowest shipping possible and takes a meandering circuitous route that actually gets delivered to your nearest regional US Postal Service center for final delivery. A few days after I received a notification that a label was created and it had finally shipped, I called Customer Service and they told me delivery times are estimated to take 3 to 7 business days. The package finally arrived 14 days after I ordered the part, which included a weekend and holiday. So the process from ordering the part, receiving a "shipped" notification and actual delivery was 11 business days. My lesson learned is to only use this "free shipping" option if you don't need what you are ordering for about 2 weeks. Otherwise, use a paid shipping option, such as FedEx Ground, which will give you a guaranteed delivery date. read more

HORRIBLE. If negative stars was an option, I'd be hitting "11". Great selection of parts, but just try to get someone on the phone post-sale, period. Additionally, if you ARE able to start a dialogue with someone there, prepare to speak with someone who wouldn't know the first thing about taking ownership, or have a real care about your position or your role as their client. Lied to about shipping dates and product stock. Escalated to manager who attempted to spin responsibility to me. No channels of conversation available, other than a less than reliable chat engine and obscure email. No one picks up the phone, unless you're buying. And, when they don't want to talk to you anymore, because they don't like taking accountability, they "make" their technology act up, get rid of you, and then casually lose the chat log. I disputed a charge for parts guaranteed to fit, that did not. No way to get a hold of anyone, and clearly, they don't even care about the lost revenue, since my bank refunded me permanently in less than a week. Used to love these guys, but Turner needs to go in there and fire all these brats, and get some people in there that are used to working for a living, and understand they are in a consumer driven business. I'm not saying customer is always right, but these people are jerks, and should be washing floors somewhere, tucked well away from society. And Nick? You, SPECIFICALLY, S-U-C-K. read more

ECS ...what can I say. I'm not going to get into the issue I had with ECS because I am in retail and I understand that s*** happens. But, how well a company handles customer issues is as much as important as how well they handle things when it runs well. I am a first time customer and let me say, there's a guy by the name of Brandon in sales that, from start to finish, he handled everything with the utmost professionalism. I can't believe how patient he was in rectifying the issue. He offered an alternative to the part, and I am so glad he did because it turns out that the alternative was a much better fit when I installed it on my X5. He was very knowledgeable. He spoke to his manager and they took care of me promptly. He returned my calls and gave me the assurance that it was taken care of (I get nervous over the simplest of things). He left notes on my account so that when I called on another day when he was off, the other rep knew exactly what the issue was and they followed through. He had recommended an additional part that was on sale, to which I declined, and when I installed the parts that came, I realized that I'm gonna need that part he had recommended. So I called ECS and spoke to him, and he honored the price that was quoted. A true professional and skilled in customer service satisfaction. Will be a returning customer. Thanks ECS/Brandon -Bey read more

This is a continuation from a conversation between Thomas - ECS and myself. You can read below (its a 1 star review under Ken S). I thought my reply deserved it's own Star. Yes Thomas... ECS did email me. On May 18th you notified me that it was due in on the 19th. On May 23rd, you notified me that the part was simply BACK ORDERED and didn't supply a date. I just looked and it still has no date, mote than a month since. No one from ECS has contacted me since... unless you count the What Lies Beneath Email yesterday. I deal with foreign parts orders, back orders and shipping in my day to day and when I can't come through for a customer, I make it right... I do not leave it to them to have to ask or decide. If I have to eat the cost of the part, I do it. If I have to ship it on my dime, I do it. If I have to pay for the servicer to put it in because I have cost the customer down time by my suppliers inability to meet their stated dates, I DO IT! Do you catch my drift here? I'll take you up on your Free Shipping for the next up part, which it shows you have in stock. It's a 50% increase in price which eats up 50% of the shipping you are offering to cover. It makes no sense, because I guarantee you are making profit on the part and not the shipping. That's your choice. I'll be contacting you shortly to have my order revised. Regards. read more

Overall, a great selection of parts including both aftermarket, performance, and factory. Also, their kits are really helpful to get all the little pieces to get the job done. Prices are generally competitive. On the downside, it doesn't really seem like there is much of a customer care concern. If you have a problem, there is really not much support so don't count on anything. For example, if they ship you the wrong part, its not like, "oh, sorry we will get the right part out to you immediately. In the interim, we are sending you a return shipping label to get the process started. To compensate for our error, please find a 5% discount on your next purchase." Nope, its more like - "oh, we shipped you the wrong part. Hmmmmm....... ok, you ship the incorrect part back to us with the prepaid label. Once we confirm receipt of the returned part, then we will ship you out the correct part." No concern that your vehicle may be down this whole time with the back and forths that was their error in the first place. Quality control is poor in some regards also. They shipped me a box that had a completely different part in it and even worse, it had signs that it had been previously installed. Nothing worse than shipping used parts as new parts. Go for the selection and prices - Not for any level of customer service. read more

Order# 034-378-198 I ordered OEM brake pads and calipers for my Jetta. Site said it would ship in 2 business days. Ive ordered in the past and had great experiences but this time the shipping was delayed 3 times totaling over 1.5 weeks wait. I didnt even get updated on the delays unless I called in to check. When I called in the last time I expected a little more understanding from them in my frustration but their response was pretty cold. "yeah, we're pretty slammed. Sorry" When I asked what they could do to help get my parts here so I could safely drive my car they said I could A) continue to wait for the parts. B) Swap out the OEM parts I ordered for aftermarkets AND pay the difference with no discount on them (I'd also have to wait for those as they weren't in stock) or C) break up the order and not get the parts causing the delay and they'd ship out immediately. I chose option C and they shipped out the end of next day and it wasn't any expedited overnight shipping. Standard few day wait. So, by the time I got my parts it was not even the full order to do the job properly and it was 2 weeks later. Similarly to Ryan B. I usually am pleased but this past one seemed to lose all logistical comprehension and they really need to step their game up with as big of a job they do in this euro scene/marketplace. read more