This is not the hotel you want. Look at others in Playa d'en Bossa, like Hotel Del Mar…read more This is the most vile and filthy place in Ibiza, and I would highly recommend you send your worst enemy there, because they will honestly have a horrible time (I can think of no better way of getting back at the person you hate the most). I had the worst experience of my life at this hotel and the people there are completely unhelpful. Firstly, the hotel falsely advertises that it has beach umbrellas. When asked about beach umbrellas, they directed us to the beach nextdoor where we had to pay an additional fee for beach umbrellas. Secondly, the hotel falsely advertises that they are "All inclusive". In fact, the correct advertisement is "all exclusive". They put filthy drinks that will make you sick to your stomach (that was my experience personally), and upcharge your for the drinks that you actually want. The hotel also serves dog and cat food to their hotel guests. The food was the worst that i have had in my life, and I often saw bugs crawling on the food in-doors. There is also no sense of service. In fact, the best way to get anything here is to repeteadly ask for it because you get different responses. The restaurant also falsely advertises on its website that there are 2 restaurants in their all inclusive, and there is only 1 restaurant. I would not recommend this to my worst enemy even. I like my worst enemy enough that I would not recommend this to him. Even my worst enemy should not be exposed to the 7th layer of hell that is Palladium Hotel Don Carlos.

First and foremost, I have to say that the customer service at this hotel is excellent and…read morecomparable to five-star service I have received in other hotels around the world. From the reception to the wait staff to the lifeguards, every person we came across was extremely courteous, friendly, and helpful. We were impressed by the linguistic skills of the front desk, who could all apparently speak great English, German, and Spanish. They were always available to answer questions, give us directions, and ensure our stay was comfortable, and because we had to wait for a late flight after checking out, they also offered to store our luggage and offer courtesy showers in the shower room, which allowed us to enjoy our last day on the Santa Eulalia beach even more. Kudos to the management for hiring and training exceptional staff. The location is quiet and lovely, with an easy walk to the larger beach and small downtown area. During our stay (2nd week of October), there was an older crowd of mostly Germans and British people, and it seems my husband and I were some of the youngest people in the hotel, but we were looking for a peaceful, calmer environment away from the party scenes that Ibiza is notorious for, so it was fine for us. The pool is lovely with a nice view of the blue ocean, and the rooms are immaculately clean and modern. We only briefly stopped to listen to the Beatles cover band, which sounded great. There were only two slight cons to our stay. The hotel bed was a bit uncomfortable with only very thin sheets, and as an American, I'm still not accustomed to the European style of combining two double beds into one (why not just take the plunge and order some queen or king-size beds)? However, this is just a cultural factor that I think only non-Europeans would notice. I also felt the food was a bit subpar. Although the eating facilities are spacious and beautiful with romantic outdoor and indoor seating, the quality and taste of the food was not up to the standard I expected. I was content with the assortment and variety, but on some days pancakes would be overcooked and burnt, scrambled eggs would be watery, and juice and coffee were very disappointing and one could taste the powder used to make the beverages. I prefer filtered coffee and fresh-squeezed orange juice, and a pina colada I ordered by the pool was also a bit watered down and bland, but overall the food experience was satisfactory. In addition, the a la carte meal was wonderful and the restaurant was beautiful and romantic, and as I said, the wait and kitchen staff were superb in their service. We had the half board, which includes breakfast and dinner (although one can switch up dinner for lunch if a day's notice is given), and I also recommend other couples to do the same over the all-inclusive, if you are the type who also prefers to explore the city's restaurants and other dining options. Overall, despite a few minor details, I have to give this hotel five stars, because the service and location were absolutely fantastic and made for a wonderful vacation.

Horrible customer service for a "5 star" hotel. We had to spend 5 nights in a room with no AC. No…read moreupgrades, no change of room, no discounts or credits. The manager explained that although the AC wasn't "cooling to my liking" it still functioned. I would stay away from this spot, definitely not worth the money. There are many other hotels around much cheaper and I'm sure the AC works.

Stayed here for 3 nights while in Ibiza. My boyfriend booked on Priceline, so the night that we got…read morein we were given a small room with no windows. The decor was nice, but the no windows situation made it feel like a small dungeon. The next morning, we asked for another room and since my boyfriend is a gold member, they were able to provide us with an upgraded room facing the inner walkway. Free breakfast was also included with his benefits, so we were able to choose from a nice selection of items on the breakfast menu. The only thing that we did not like about the hotel was the strong perfume smell in the hallways. It was very overbearing

- The hotel has a few other locations on the beach in Ibiza which they allow you access to use all…read moreof their properties and amenities. - When your addicted to your cell phone like I am it is amazing to have free wifi at all of there locations. - It's only about a three minute walk to the beach. - They provided free sunblock behind the bar all you have to do is ask. - It is a quite hotel so if your looking to relax a bit without having a ton of people around you it's great. - They make excellent cocktails with fresh ingredients and they look good as well. Cons: - On Saturday in front of the Santos hotel ( there sister hotel ) a women was collecting 10€ each to lay on the beach chairs. If you lay around the pool it is free - Bring a bottle of water with you to brush your teeth. The water in the rooms are salt water. It's kinda like showering at the beach! - They don't offer much as far as food. They have light snacks such as a hot dog and popcorn for 8€ which was not worth the price. - If you are looking for a full continental American breakfast with eggs and meat this breakfast is not for you! It is a very light breakfast and in my opinion not worth it.

GREAT place. Beach property. Nice pool area with Dj. Near the clubs and nightlife. We loved our…read morestay here. Would come back!

We had a great stay at The W in Ibiza. The hotel is beautiful, modern, and well-designed. Our room…read morewas minimal yet very comfortable, with a great view overlooking the pool and a partial view of the sea. Breakfast was included and had a great variety--plus the staff throughout the property were kind, helpful, and professional. The pool area was surprisingly never too busy, which made it even more relaxing. The location is also a highlight--right on the boardwalk, perfect for an evening stroll. Would definitely recommend and would love to stay again.

Very off brand for W hotels. I travel the world and stay at beautiful hotels and expected a…read morehigh-end experience here. That was NOT the case. It's a dated Middle Eastern looking hotel and the rooms have child like paint splashes on the walls. No beach chairs, a cold pool and more. The staff were nice but whoever designed this hotel missed the mark. If you are American or European with luxurious tastes, this hotel is not for you.

The best & trendiest beach club in Formentera. If you're not staying In, pass by and cherish their…read morelovely breakfast (14€) + champagne. The beach is 2 meters away ans they give Yoga courses at 9. The pool is cristal clear and the clientele is hipe. To do while on the isle.

This hotel was a lifesaver on my last trip to Formentera! My husband and I made the fateful…read moredecision to stay at the Insotel Hotel Formentera Playa (thanks for the bum suggestion, Trip Advisor) down from the Gecko and we regretted the decision daily. For the entire week of our stay we would wake up and walk to the Gecko because their beach was cleaner than the Insotel's and the service/food was SO much better than the junk they had at our hotel. We tried to book a room at the Gecko so we could leave our hotel but unfortunately for us they were completely booked. Now I know where to stay next time I go to the island... the property is beautiful and well maintained and the staff is very accommodating!

I love this place. I had never been to Ibiza before but I'll definitely be back. The hotel is new,…read moreabout four years old. They shut it down every winter and spruce up the place so it looks new when it opens for the season again. The views of the ocean from the infinity pool area are amazing. The service is excellent and I am high maintenance. You do pay more to get more... The hotel isn't cheap. I think we paid a little over $300 per night for a view of the ocean from our room. The suite had a kitchen area including small fridge, stove top, dishes and utensils, Keurig coffee maker, and microwave. Worth it!

I stayed at Hard Rock Hotel Ibiza, and overall, I had an amazing experience…read more I'll be upfront: this hotel is very expensive. I was honestly hesitant to book it because of the price, especially coming from a small town in Colorado and wanting a mix of relaxation and fun. But once I was there, it completely worked. The property is stunning high-end, modern, and beautifully designed. Friends who stayed at other hotels actually came to ours just to take photos because it's that nice. If you want great pictures, you don't even need to leave the hotel. It really is the hotel. Breakfast was incredible. I loved having fresh, natural juices every morning, and the food overall was excellent. The private beach was a huge highlight, and the private concerts and live music added such a fun, lively energy. It's definitely a vibrant place, but it still felt enjoyable rather than overwhelming. The staff were truly amazing friendly, attentive, and welcoming across the board. They really elevated the experience and made the stay feel special. The only downside for me was the room layout and bathroom. The resort is very large, so depending on where your room is, the walk can be pretty long especially if you're on the pool side. Also, the shower door didn't fully close, so water leaked out everywhere, and the shower area didn't feel as clean or polished as I would expect for a hotel at this price point. Not terrible, but noticeable. That said, I genuinely loved my stay and had a great time. It did feel worth it overall, even with the cost. I'd absolutely love to come back budget permitting and would 100% stay here again if I return to Ibiza. If you're looking for a luxury, lively, iconic Ibiza hotel experience and are prepared for the price tag, this place delivers.

If hell had a hotel, this would be it…read more This place is an absolute disgrace to hospitality. The level of incompetence, disorganization, and sheer laziness on display here is almost impressive - you'd think it was some kind of social experiment on how bad a hotel can get before guests riot. From the moment you arrive, you're greeted not with warmth but with chaos and indifference. Check-in? Hours of waiting for the room you booked in advance. Room service? Nonexistent. The mini bar? Stocked with half-drunk bottles, and yes, they'll gleefully charge you for them anyway. Their restaurants serve food so bland and low-quality that calling it "edible" feels generous. Breakfast looked like a health inspection horror show, filthy, unsanitary, and clearly handled by people who've given up on life. The staff? A masterclass in rudeness and apathy. Ask for your room to be cleaned, and you'll get attitude, eye rolls, and maybe even a verbal lashing from housekeeping. And if by some miracle they do show up, don't expect the bed to be clean, ours had hair and actual blood stains. When we reported it, they refused to fix it. Refused. The water in the tub looked like it came straight from a sewer. It's not just unpleasant, it's unsafe. Whoever manages this circus should be ashamed. Hard Rock should remove their name from this embarrassment before it ruins what little reputation they have left. Final advice: run. Don't walk - run away from this disaster disguised as a hotel.

Brand spanking new hotel that opened this summer. Super modern and very attentive staff. They've…read moretaken very great care in helping us feel welcomed and planning out activities for us. Loved the decor and how spacious everything is. Would have been nice if they had a rooftop bar but overall really happy with the place. They have free bikes you can rent to explore the city with and ride the bikes we did!

I picked Sir Joan for my first night in Ibiza. I wanted a beautiful boutique hotel in a safe area…read moreas I was by myself and this place did not disappoint. The staff are cherry and so friendly. The room has a lot of personality with fun board games, beautiful art books, and little details. The food menu is healthy and fresh and with more vegetarian options than meat/fish - which makes me a happy camper. I highly recommend this hotel!