Offensive customer service is the phrase that springs to mind. I had planned to visit Easy Runner and Moti today to try on some trainers and decide which ones to get. I started with Easy Runner and apparently due to some characterisitc of mine I was labelled as "Going to rip us off", and, incredibly, they refused to tell me the make of trainer I had just tried on. Unbelievable. I was told to "ask the manager" if I wanted to know the make. The manager then came out and succeeded in humiliating me in front of several customers, accusing me of merely scoping out trainers to then buy from the internet, and started talking about how he didn't like one of the businessmen from Dragons Den. I was fantastically appalled at this point. I do not expect this kind of humiliation, including a 10 minute debate with the manager of the store. The staff member who initially served me showed me 3 pairs of trainers. I had to ask a total of 3 times to get the name of the first pair I tried. I was told the second one, and as I mentioned, not told the make of the third one. Despite all this, the manager still didn't tell me what I'd tried on (I was only allowed to know the brand). I did explain that perhaps instead of arguing with customers they should tell them why they can't tell them instead of participating in the absolute shambles that unfolded. The manager said to me "But I don't know you from adam do I? I don't know who you are.". Frankly that was hipocrisy at it's blatent best. He had decided EXACTLY who I was. It's just incredibly offensive to be assumed to be dishonourable and full of lies when all you're doing it trying to get a new pair of running shoes because your old ones are knackered so you can get back on the 10k circuit. I'd had a hard week at work, paid my dues like a lot of us out there and I got this. Laughable. Disgusted, I then went to Moti, told them about my awful experience, and they promptly allowed me to try on two pairs of trainers, let me go on the treadmill to look at my gait, and I'm going back there tomorrow to get my new trainers. They didn't take one look at me and think "This guy is dodgy and he's full of lies.". Going to Easy Runner was simply the worst shop experience I've had in my life. What a joke. read more