Their customer service is significantly lacking, and the core issue extends beyond that. There is a clear deficiency in basic human decency, which prompts me to share this review. They constantly alter their pricing to suit their needs. For instance, I owed a bill due to unforeseen circumstances related to a family death, and they kept changing the amount I needed to pay--three different times. Each time, I was quoted a different total, all around Christmas. We finally agreed on a figure, which was still not to my liking, but I had no choice since I needed water. Everything was paid, and initially, all seemed fine. However, recently, they attempted to charge a $35 reconnect fee just an hour or 30 minutes after my service was cut off, despite the bill being only a month overdue. If possible, I would give them zero stars. They need to get their act together. This is an absolutely terrible company, and I would never recommend them to anyone. read more

Eastside Utility District - Me & my cat Jack - Chattanooga, Tennessee

PATHETIC!!!!!!!!! Human error readings for months which leads us to pay over a thousand dollars in DECEMBER 2022!!!!!! Absolutely ridiculous!!!! Never had a "correct reading" since moving in two years ago!!!!!!! PATHETIC!!!!!!!!!!!!!! read more

This company is an embarrassment to our city. They have no competition, no customer service skills and are completely incompetent. They falsified at least 24 meter readings so far that I can prove. May have been an accident but you should look at your meter monthly and keep a spreadsheet. Every time we called they say "you probably have a leak". This is likely not true. They are poorly lead and should not be trusted! read more