I've revised this review from a 1 star and will update it once I have my appointment: I purchased a Groupon here. I maintain that scheduling is difficult because the workers at the desk rely on customers leaving a message so a red light displays on the phone rather than answering the phone when you call. So, after 5 days of phone tag, I was able to schedule an appointment. Then while trying to schedule the appointment it became clear that new patients are only given very slim options for appointment times; this added to my frustration as my schedule leaves very little availability and I would have to drive from Mobile. There were no reminder calls or contact with me between my scheduling call and the appointment. I left my office in Mobile, and was on the Bayway at 3:30 for my 4 o'clock appointment. Added frustration: Google maps does not understand that they have two different offices and it does not know where one of the locations is- unless you are a local or someone who knows that Greeno Road is the same as the road with a different name on the street signs. When I arrived late, the receptionist indicated that they were aware of this issue; even so, no one answered the phone or called before the appointment to offer directions. I called nonstop from 3:30 until 4:20. No one ever answered the phone. I found the office and walked in the door at 4:20. When I told the receptionist that I had been calling nonstop since 3:30 the receptionist told me I should've left a message. Apparently, a red light would have indicated I left a message so they would have returned my call sooner than me hanging up the phone and ringing them again. Then, the receptionist and another worker turned me away.
This is why I've updated this rating to 2 stars: I was very frustrated and left a review on Yelp and Google Maps as well as Groupon. I also called and left a voicemail for the office manager. The next morning by 9:30 AM I had a voicemail from him. He was very personable and helpful, and was willing to work with me on my schedule to get me back in the office. He explained that it is not their policy to turn away clients and had made sure this was clear with all employees. He pointed out that the office does return calls, which is true if you leave a voicemail; he also explained that they have a very large call volume that results in it seeming like they don't answer the phone though that is not their standard protocol.
He also offered to do whatever it takes to make up for this error, which made me feel very optimistic about this process.So, I am rescheduled for the following week (because of my schedule, not their scheduling) and we will see how it goes. read more