Earlier this year I took my 2 dogs to Southern Animal Health (SAH) for treatment, signing a…read moresurgical admission form which had an unexpected $88 charge. Under time constraints, I signed the form intending to clarify the extra charge when I picked the puppies up. On returning I paid the account in full $849.60. I then queried the additional $88 charge which was refunded by the attending vet. Over the following 24 hours I received 3 phone calls from SAH, at the direction of owner Marcus Hayes, demanding repayment of $88. Despite advising staff that I would repay the money at the post operative visit and despite being a client of SAH for over 10 years, paying upwards of $25,000 for treatment- without issue. In addition to the phone calls, I then received a formal letter from Marcus Hayes stating that I had been unreasonable in querying the $88 additional charge, that my dog would not receive post operative care until the $88 had been repaid & that he required an assurance that I would not query cost of any future treatments. Believing that there was a mutually respectful relationship between Marcus Hayes and myself I am at a loss to understand why I have been dealt with in this manner. The only point of difference between Marcus and me has been when I registered a complaint that another of my dogs, who was seen by an alternative veterinary practice, required the removal of 8 teeth. She had been a client of SAH for nearly 9 years, receiving annual health checks and other treatments at SAH. I was troubled that her condition had not been diagnosed by the attending SAH vets. The whole experience has been shocking & hurtful. I cannot believe that the refunding of $88 by the attending vet could in any way justify Marcus directing his staff to phone me 3 times in 24 hours demanding repayment, to ignore my commitment to repay the money on the post operative visit nor justify the sending of a formal letter again demanding repayment, denying post operative care & demanding a commitment to never query future treatment costs on my part.

From the owner: Southern Animal Health is a state of the art general practice Veterinary Clinic in Bayside offering…read moreextended hours 7 days a week. With our 'Less is healthier' philosophy, we have a modern approach to pet health. Surgeries other clinics typically send to specialists are done in house by our team of advanced surgeons for a fraction of the cost of specialists. However, for those rare cases where even we would recommend seeing a specialist, we have two of Melbourne's best surgical specialists work in-house at our clinic.

After having a regular vet for many years I was quite nervous about going to a different clinic but…read moreit was Sunday night and my dog was attacked by another, we needed to have him checked over as he was limping and wanted to make sure nothing was broken. We arrived around 8:30pm and ended up waiting about 20 minutes when a vet nurse took our dog through for a preliminary check while we waited for the vet. We ended up seeing the vet about an hour after we arrived. The lady we saw, Beau, was fantastic, she was very gentle and thorough. Luckily it didn't look like there were too many major issues and we were given some painkillers for our dog to take and a follow up appointment with our regular vet suggested in case there was no resolution. We didn't feel like we were upsold on anything we didn't need and didn't feel like our appointment was rushed either. The vet apologised for keeping us waiting as it was changeover time. I hope I don't need it again but would be happy to return or recommend the clinic for emergency veterinary serv

From the owner: Pet Emergency, Referral Medicine and Animal Physiotherapy. Please note we are not registered…read morespecialists in any of these areas.

Dr Euan, and the team at southpaws have been phenomenal, there are no words to express our profound…read moregratitude, the team made it possible for our little chihuahua Pupa to have access to life saving surgery that she would otherwise not have had, they not only were professional and caring with our dog by with my husband and I also. They have truly gone above and beyond in helping us, so thank you we will forever be grateful, this experience has restored my faith in humanity

In Sep 2016, Dr Kuntz performed surgery on my beloved boy Oreo, who was 12 years old at the time…read more He had to remove a cancerous tumour behind his left eye, and also removed his left eye. We had previously seen another specialist but I didn't feel comfortable with them so went to Dr Kuntz for a second opinion, who immediately made me feel at ease with his knowledge, simple explanation and obvious love of animals. What was a stressful situation was made so much easier by the professionalism of Dr Kuntz and all the staff. Everyone was really friendly and made me feel at ease. Follow up care was also great, with Oreo having to stay a night about a week later, and all the staff were really caring and helpful. Would highly recommend them if you need any specialty surgery or cancer related issues.

Please don't hesitate to take your pet here. Peter has been my vet for over 30 years and is a good…read morebloke. Very reasonably priced and thorough. The girls at the practice are allways friendly and helpfull.

From the owner: Parkdale Veterinary Clinic is a professional vet clinic with a wealth of experience in caring for…read moreyour animals.