I've utilized Sixt several times before in the Manchester Car Park Village. This time was…read moreparticularly smooth and painless from start to finish. I had made a reservation online, and the process was seamless. The representative took the time to explain the rental agreement, including insurance options. Although I had booked a basic model, because I chose the comprehensive insurance package my vehicle was upgraded to a BMW. After completing the paperwork, I was escorted to the parking area where my rental car was waiting. The vehicle was clean and in excellent condition. The representative took a moment to show me the car's features and even offered helpful tips for navigating the local area. I appreciated the efficiency of the entire process. From the moment I walked in to when I was handed the keys, it took less than 15 minutes. This was a refreshing change from the long waits I've experienced at other rental car companies.

I had rented successfully from Sixt at Manchester Airport before, so for my two week recent trip to…read morethe UK decided to use them again. I booked a month in advance, carefully selected the category of vehicle I wanted and prepaid. During my booking and through the app, I entered all of my license, passport and credit card details and was promised I just needed to "turn up and take the keys." Arriving at the lot a little early, the first thing I found was this was a lie. The young man on the desk insisted on taking all my details again. This was not a great issue, but I was in a time crunch - I had an important event to get to in Liverpool that evening and the traffic was bad. However, at my Dublin layover, I'd seen on the app the exact car I would be given - exactly what I wanted - so I was prepared to be a little patient. Eventually he said "Let's find you a vehicle." I asked about the vehicle mentioned in the app but despite his efforts over the next 20 minutes, it was "missing". He offered me another vehicle - an upgrade but not the type I wanted (or needed). More typing and it was still missing: he told me it had been withdrawn because of a recall but I know that that vehicle has not been subject to a recall in the last six months. Ultimately, he could not offer me any other vehicle from the same category or even close. Eventually, as time went on, he offered me a vehicle of a similar type for *only* an extra cost of around UKP 360. This was ridiculous. I did not want or need a more expensive vehicle. I had given them a month to get things right but they could not manage a single vehicle in the category I had ordered or anything similar. Ordinarily, I would have kicked up a fuss but I was exhausted and had run out of time - and they knew it - so decided I had to just take the vehicle they offered. It was OK - certainly not worth the extra money - and I arrived to my event with just 20 minutes to spare, stressed and angry. So, don't believe anything they say. The process is not quick and easy. And even if you book in advance and prepay, do not assume they will have a vehicle you actually booked. Be prepared to accept a vehicle you don't want and/or pay more just to drive off the lot. Or go somewhere else. That is what I will do next time.

After receiving a call from a manager following up with my experience! I am updating my review to…read morereflect the high level of customer service I received post rental. The manager was very understanding and worked incredibly hard make sure I was completely satisfied. I do a fair bit of business with enterprise and will continue to do so.

Despite bogus parking charges being refunded to Enterprise they are not refunding them back to us…read more No response other than provide written proof. No managers numbers. No customer service. Will not rent again from this company. Looks like we will be heading to the small claim courts.

U.S. travelers considering Europcar should proceed with caution. Based on my experience, I would…read morenot recommend this company. If I were still teaching university-level Organizational Leadership, Europcar would serve as a case study in how poor senior leadership, lack of transparency, and inadequate customer service practices can undermine an otherwise functional frontline operation. While Europcar's daily rental rates appear competitive, the problems arise when unexpected issues occur. In my case, the company demonstrated an inability to honor third-party contracts, failed to communicate effectively between departments, and imposed charges that can only be described as excessive. Although I did not intend to write this review, the company's ongoing follow-up and billing practices compelled me to share my experience so other U.S. renters can make informed decisions. For those traveling in the U.K., I recommend considering the country's excellent rail system. If a car is essential, alternatives such as Hertz, Avis, Enterprise, or Arnold Clark may provide more transparent and customer-focused service. Positives The rental counter staff were professional, polite, and efficient. They collected information smoothly and treated customers with courtesy. Unfortunately, they lacked the authority to resolve issues, as nearly all decisions--no matter how minor--were deferred to higher management. Empowering local managers to make reasonable decisions would significantly improve the customer experience. Issues Encountered Within six hours of picking up my rental in Bath, I suffered two punctured tires en route to Portmeirion, Wales. Despite having purchased both roadside assistance and insurance directly from Europcar, the ordeal took seven hours to resolve and ultimately required us to travel in the opposite direction to Manchester Airport for a replacement vehicle. Even then, replacement was delayed until the original vehicle was returned--an inflexible policy that left us stranded until after midnight. Weeks later, I received a bill of £325.90 (approx. $439 USD) for the repair of the two punctured tires. This raised several concerns: 1. Inflated Repair Costs - Market research shows that puncture repairs in the U.K. typically cost £25-£40 per tire, meaning a fair total should have been no more than £80. 2. Insurance Overlap - I had already purchased coverage through Expedia ($104) that explicitly included tire damage, with no deductible. Despite this, Europcar charged me again--£24.60/day for insurance and £10.50/day for roadside assistance--effectively double-billing me for overlapping coverage. 3. Lack of Transparency - Europcar justified the charges by citing "Possible Supplementary Charges" in the contract. However, this section contained minimal detail, and I was never provided with the lengthy 49-page Terms and Conditions document that they later referenced. The Bath rental counter also failed to explain any potential for supplementary charges at the time of rental. Conclusion Europcar's practices reflect poor alignment with modern customer service standards. Instead of transparency, fairness, and accountability, I encountered vague contracts, inflated fees, and a rigid bureaucracy that prioritizes internal rules over customer safety and satisfaction. Given the experience, I strongly recommend that U.S. travelers avoid Europcar and instead rely on either public transportation or rental providers with stronger reputations for fairness and customer care.

Be very careful here. Europcar Manchester charged a small (approx. $10) amount on my credit card,…read morewhen I had not even hired a car there. When I called 371 384 3414 to ask how this happened, Elnadi (sp?) requested I call the Europcar collections team on 871 384 3474, which I did. For a week! No-one answers this line. Eventually I stopped the charge on my card but the whole thing was very creepy.

Very poor customer service…read more Rented car at Heathrow. Hours later, the service required alert went off on the dashboard (how is this allowed to happen for a car that was just rented?). A day later the tire pressure warning went off as well. Took car back to their location on Sheffield but was told that there was nothing they could do about the service required alert and that I needed to take the car somewhere else to get the tires checked. This all this during my holiday break. Hey Dollar Thrifty, you're falling we'll behind your competition. I guess dropping the price further w would be your only way left to remain in business.

terrible all the way. First of all, they are not at the Car Hire center, but have a separate…read morelocation with a separate less frequent shuttle (it has actually changed to an industrial estate), for which you have to call yourself, so get ready if from overseas for your first extra expense! Read the small print or you'll waste a lot of time like me. Then, they charge an extra 20% VAT even though you have a total "Including all taxes" less than that. Finally, they try to get more than £100 for damage, such as a scratch on the wheel rim, which they won't bother repairing as no one cares. It is daylight robbery. You are much better off with the other companies at the rental center of the airport and they won't do the same bait and switch.

Rented a car from Manchester Airport back in June 2024 (from the car rental village). My first car…read morehad a slow puncture and gum on the passenger seat so I had to return and get another car.. shit happens so this is not why it gets a 1 star The site is virtually autonomous.. nobody there when I picked up (except on the counter) and nobody when I returned. I took some pictures on my return given nobody there to show the wheels and car were all good Then I got a shocking comment back that I'd scratched one of the rear wheels - fortunately I'd taken pictures on my return showing no damage I was first accused by Sixt but then when I provided evidence they didnt proceed further - zero apology... nothing So clearly there is someone damaging cars and then claiming for damages after the event - so please be careful at this location