Worst rental car company. Glasgow location is a joke. First the price you get in Orbitz or Expedia is not true for this company. Once you get there, they will add an extra insurance because they do not accept orbitz insurance. If you do not want to pay te extra insurance, the want the total cost of the car as a deposit. Second, they will add couple of fees to the price, airport location fee; convenience fee. Finally I recommend that you take pictures of the car because they do not respect the paper you filled out. They are charging me all kinds of crazy stuff. After inspecting my car upon return, everything was perfect, 3 days later, they are charging me all kinds of crazy damage to the car. Thanks god for master car and their insurance for rental car, they refund me all the charges. Upon returning the car, everything was perfect, 2 days after, they charged my credit card with $244.14 for a flat tire, which was already marked in the paperwork as tire defect. Please use enterprise, avis, dollar, budget, hertz, or any other trusted company. read more

Unacceptably poor customer service, extorted with additional charges and waited over 90 minutes to get a car due to incompetent and inefficient staff. Avoid!!! read more

I too wish I had read these reviews before renting a car from Easirent. What a scam! Firstly when I arrived at their Office near Dublin airport it was a one man show. I waited for over 90 minutes just to get served. Then he requested 2 proof of address - as per their terms and conditions I had my drivers licence and passport but they refused to give me a car with a utility bill. Who travels around with a utility bill in their luggage? Luckily after some searching through my emails I found one.  I had to pay a deposit of €95 for petrol and despite assurance that it would automatically refunded. I AM STILL waiting two weeks later and three phone calls. read more

They are thieves!!!!!!! DO NOT RENT A CAR HERE. I'm literally in their office right now and the only four clients here are complaining. They are completely trash and useless. read more

Believe every bad review, truly didn't know companies still dealt with customers so appallingly these days. Added and paid the Zero excess to car rental rather than leave such a large deposit prior to landing in Dublin. At Dublin held to ransom for over an hour because the premium should have been more according to the reservation agent. Particularly unpleasant man named Gintaus. Eventually as it was going nowhere paid the extra £40 for 2 days cover so I could just get on with the weekend. Rang "Customer Services" and spoke to Liam once back in the UK on the following Tuesday, come Friday no reply so rang in again and it was like the film "Finding Dory" so had to tell him the complaint again. His answer? we cant locate the call recording so we cant do anything!!! Fantastic piece of logic!! In that case obviously there is no complaint and everything's great!! Honestly pay more and go elsewhere, by the time they've stung you it'll end up costing you less anyway. read more

Please don't fall for their trick. Fox rental advertises extremely low rates and when you finally get to their off airport location, which is difficult to get to, they keep adding more and more charges on top so that it becomes more expensive than a more reputable company like Avis or Hertz. I left and called an uber, but I really do feel sorry for weary travelers that just go ahead and let them rip them off because they are too tired from their flight and all the bother of getting to the rental desk. Don't book with this Fox rental. read more

I wanted to put 0 but there is no option for that. This is the worst hire company I have ever used. It was prigionaly booked through Eurocar who washed theire hands of the compliant. I picked up the car from gatwick, pulled out toward the roundabout, in the car for about 5 minues and the clutch went. I had to have a recovery sent to get me as i had to pull into a side road. I was then charged £1700 for misuse to the car which was taken from my card without prior warning or the option to get a quote. I have gone through all the comlaints prcedure that I can but to no avail. I will have to take this further myself through the courts. I under stand from a number of reviews i have read since that this is a common issie with easirent - but I had only checked the Eurocar reviews as thats who i booked with. Its a complete fraud to pay for their fleet. NEVER USE THIS COMPANY read more

Bait and switch! To begin with, we reserved a car from Fox and it magically turned into Easirent. We rented a car from Fox through Expedia for a trip through England and Scotland.. The cost was reasonable and we paid with a card that provided the extra insurance. After a red eye flight, we took the shuttle to a complete dump of an office that was nowhere near the terminals. The men's room was out of order and the place smelled like a sewer. We waited in the "office" for twenty minutes and then were directed upstairs to do paperwork. This meant we had to leave all our luggage downstairs unattended. I had made the reservation, and they wouldn't let us switch the name to my husband's as the sole driver. This meant we had to pay over 8 pounds a day for him to be able to drive. Then the agent insisted that we had to purchase an insurance policy at over 10 pounds a day. We had proof of insurance but that didn't seem to matter. Add to this a 2 pound charge for a "premium location". We have no idea what that meant. After more than an hour of paperwork, our luggage unattended the entire time, we were sent downstairs to get our car. This took another 30 minutes. It took over 2 hours to get the car. Our charges doubled. Several other people were having the same issues and it became obvious that the agents were taking advantage of the fact that customers were exhausted and so far from other agencies that they were stuck. We have complained to the car rental agency, Expedia, and our credit card company. So far, the credit card company has been the only ones to help. read more

Avoid like the plague. Like walking into a sleazy mobile phone shop. Purchased on Kayak only to find out it doesn't include 3rd party insurance. They tried to charge me $240 extra for the insurance until I spent half an hour on my laptop finding a much lower quote from someone down the road. They eventually lowered the insurance to $80. As I was sat there I saw them take advantage of everyone that walked in the door, everyone having the same issue. Of course most people are visiting from another country and so they're easy targets. read more

Not bad but I will not use them again as I was limited to 100 miles per day. It's stated on the contract but not glaringly loud. I much prefer unlimited mileage read more

Absolute rip off a rental company. They provided me with incorrect agreement paperwork, twice! The agreements both stated the car was a diesel engine, no markings on petrol cap or any guide within the car to state otherwise. Filled the car with diesel, as per the agreement and check list, break down, had to spend a fortune to clean out the tank. Easirent accepted no responsibility and all communication was beyond rude and unhelpful. They digitally forged my signature on a third agreement 10 days later, to try and cover their error in providing incorrect agreement details. Do not use them - there are many other more reputable car rentals available. They should be struck off. read more

On returning the my Peugeot I found I had a small screw in the rear tyre. It could have been repaired but instead Easirent charged me 350 pounds for ONE new tyre. Never use this company read more

The shuttle bus to get there from the airport is every 30 min. In our case it didn't turn and we had to wait one hour. Once in the office the queue was really long. They asked us for proof of address and we didnt have any... In the end we arrived to the airport at 6 and we left with the car at 9:30!! And we were lucky that we manage to get a car! read more

Read the reviews on trip advisor before coming to Fox or Easirent! They are located in the same tiny corridor of an office in the Sheraton hotel. The employees themselves told us that the companies are trying to rip people off with their extra charges and £1,200 mandatory hold on credit cards, gas fees and insurance costs. Impossible to opt out of their extra cost insurance without a personal, formal letter from your insurance company. On line prices too good to be true? Because they are and will completely change them once you are there. Employees were pleasant and apologetic. Sheraton concierge helped us find the nearest rental company after our on line reservation with these guys turned out to be a complete farce. read more

Wow, what a difference! I just got a car from a "big name" rental company near Heathrow and I was treated like a king! Contrast that to the way I was treated at Fox/Easirent. The bottom line is that these guys seem unwilling to rent a car unless you purchase their CDW insurance, and that increases the price by a huge margin. Details in my case: I made my reservation through Kayak but "Fox will provide customer support". The terms concerning CDW were not real clear to me, so I called from home and was assured by a Fox rep that a copy of the CDW details from my card issuer would make it so I would make it so I would not be required to purchase the CDW from Fox. I recorded that call, just in case. So I walk in to pick-up the car I reserved and was told the CDW details I brought would not be sufficient, and that the cost of the rental would go up significantly. Not double, but a huge percent increase. So I played the recording of the Fox rep stating that what I had presented would be sufficient. To that, the manager showed me a well worn letter from another customer where that customer's credit card issuer wrote that customers name and last 4 of their CC number, and pasted the details of that issuer's CDW terms. The manager, who claimed not to be able to reach his superiors, kept saying my CDW proof was not the same as this example proof. Even though I acknowledged that was true, he kept repeating that, over and over, and would not accept that I had done exactly what the telephone rep said I had to do to avoid the extra cost. I was unable to reach my card issuer (it was Sunday), so I said I'd rent the car for one day (insted of two weeks) with the CDW charge. I would come back tomorrow with the letter and do the non CDW deal. After being ignored and treated like he was doing me a favor, he finally completed the paperwork while attempting to upsell me on a more expensive CDW. Then he claimed that my credit card would not go through! 20 minutes later, it went through just fine at the name brand rental car company. It is a shame that this company can dominate the Kayak listings for cheap Heathrow rental cars because I seriously doubt many or any customers walk out without the big cost increase due to the forced sale of their CDW. read more

Awful and rude service. They overcharged me. Then, they took my credit card according to their "policy" and held my money, only to find out after 3 weeks that my card No shuttle service to and from the rental to the airport. Never use them, you are wasting your time. They don't deserve loyal customers or any customers. read more

Upon reading all the horrible reviews on this sight it really was my fault for not reading these reviews. There is by far the worst car rental experience Ive ever had which included long wait for the shuttle to even get to easirent's off airport location. I wanted to check out my automatic car 3 hours early and was ready to pay additional for it but was not prepared for a 70 pound fee for an "upgraded" car when my week long car rental was 100 pounds. After failing to sell me that, he quoted 42 pounds. I was tired from the long sleepless overnight flight and had an 8 hour drive in front of me so I just paid it and left. Upon returning the car, they said because I had paid extra in the begining as an extra day, I would not be charged. This turned out to be a blatent lie because the fellow who gave me my car charged it as an UPGRADE of 5POUNDS PER DAY. So I got charged an additional 30pounds for the extra day. This is robbery. read more

Was pointed to them by renting through Fox. Called ahead to confirm that they'd be able to hold an automatic for me. They said they would, and noted the account. Arrived the next morning to find out they hadn't reserved the car. The gentlemen at the desk wasn't rude or difficult, but he also wasn't very helpful in providing a resolution. He also didn't know whether they charge a conversion fee on top of the exchange rate for the move from GBP to $s. They do, and it's a hefty 3.5%. read more

Used to be pretty reliable, and certainly well-priced. The former can no longer be said. They are the only rental agency to my knowledge that requires two very recent utility bills as proof of address. The first time I rented, this was fine, and since then (for another dozen rentals) they always provided a car without asking for this paperwork again, since I was a known customer. Tonight, they decided to enforce the rule anew, which poses a problem as my current flat has dongles for electricity and gas, and water is included in rent, hence I receive no utility bills. In spite of recognising me (one staff member knows me, anyway) and having my name in the system, they refused to rent me the car I'd reserved. It's now impossible, purely by virtue of where I live, to rent a car from them, unless I were to move to another property. Absolutely abysmal service - great way to treat a long-term customer of both the Gatwick and Manchester branches. Won't rent from here ever again. read more

I got scammed for an invisible windscreen chip by this company. Plus they charged me £110! More than double what their paperwork stipulates (£50). And they won't return emails! Avoid! read more

To say the worst experience I've ever had with being understatement. Booking a car a simple process, cancelling the car relatively simple. I was advised I would receive an email confirming the cancellation I did not, when speaking to their customer Service team, are use the word service loosely, I was greeted with rudeness, arrogance and the lack of knowledge that was shocking. After waiting days for a call back from the manager called Janice, I now understood why The team are the way they are. As Janice told me "your booking is now cancelled, so what actually is your problem?" Use this company at your own peril. read more

Warning! Danger! Run from this company! After we returned our car, the Easirent attendant said that we had damaged a tire. We knew we had not. They claimed they had looked at their previous photos. After arguing with the manager they would not let us leave until we paid them $175. Fortunately, we had taken many photos of the car when we rented it because the guy was going over ever scratch that was already on the car which were too numerous to count. We were not able to bring up our pictures at the time so we paid under protest and left. When we looked at our photos, there was the already damaged tire in the photo with the pick up date. Not only had they extorted money from us they had sent us out with a damaged tire. We were able to contest the charge with our credit card company with proof of our picture. I feel sorry for the people they have done this to that did not take pictures of their car when they received it. read more

Got to be the WORST experience I have ever had hiring a car, scam merchants in a shit hole office miles from the airport don't get sucked in with the cheap initial rates that soon doesn't sound so good along with the £1250 deposit required which we found out about at the counter after a 30 minute wait for a bus then 45 minute wait. Many disgruntled customers in the office at the same time as us, we promptly left after we were told no £1250 no car, we went 5 minutes down the road to a reputable we'll know company paid a bit more for the hire with only a £250 deposit nice offices nice staff, a lesson learned read all the reviews all these people can't be wrong read more

I rented a car from Easirent Heathrow while I was back in the UK over Christmas 2014. I have rented cars many times before when I go back to England to visit family, usually from Enterprise or Hertz, however I decided to go with Easirent as they were offering the lowest price for an automatic over two weeks. BIG mistake. What seemed like a bargain to start with ended up costing me nearly £1000. The rental itself was £492, however the £272 rip-off charge they stung me with upon returning the car was something I had not budgeted for. Just after Christmas as well. Nice. Upon collecting the car, my wife and I both stayed with the guy who was checking it over. At no point did he examine the underside of the car - in fact, we were joking with him about how cold a day it was to be doing his job. The entire check of the car took no longer than three minutes. We went back into the office to sign the check sheet (and confirm that there was nothing wrong with the car), however I noticed that he had in fact been using the check sheet for a Toyota Auris, when the car we were taking was a Yaris. A quick scribble changed this into a check sheet for the Yaris, which I was given along with the keys then left to get on with it. At no point during the rental period did I damage the car in any way. When you've paid almost £500 for a rental car, you're going to be extra careful. If I had damaged the car at all then I would have been honest with Easirent and paid for what I had done. So, you can imagine my shock when - upon returning the car - the guy checking it over started muttering with his colleagues after performing the initial check. All four of the staff behind the desk were talking in an Eastern European language that I don't speak, so I asked if everything was OK. The blonde girl we had been dealing with told me there might be a problem, and that the guy would check again. I found this strange - surely he had just been out to check the car? He went out to 'check' again, came back in and got a colleague to go back out with him - still talking in another language. I insisted I check the car with them, so we all headed outside to the car. The 'problem' was something I still cannot quite believe. UNDERNEATH the bumper, there was a scratch. When I say underneath, I mean you had to crouch right down and look right up to see it. At no point during the initial check of the car did the guy even bend down, never mind look underneath the bumper. How he magically managed to do so upon returning the car and - hey presto - find a scratch is nothing short of a miracle. I attempted to explain that in no way had I scratched the car as I had obviously been extra cautious driving a rental, but the four staff were not having it, carrying on their own conversations in another language and staring at me blankly when I spoke. They knew that my wife and I were due to catch a flight out of the UK - after all they were to drop us at the airport - so they had me backed into a corner. After attempting to argue my point that I had categorically NOT damaged the car, and that the underside of the car hadn't even been checked when we took the car in the first place, I just had to pay up and leave or we would have missed our plane. The cost for a scratch - on the sheet I had signed - was £150. On top of this, there was a £50 "admin" fee! Concerned that my plane would be leaving soon, I begrudgingly signed and handed over my card, only for the girl behind the counter to charge me £272. Apparently, this was the correct fee all-inclusive, the £150 stated on the "old sheet" was no longer the right amount for a scratch. I explained to her that, having signed the document on both our sides this was legally binding and she was breaking the law by charging a different price. However, after a brief word with her colleague - again in a language I do not speak - she said she had to charge me that or it would "come out of their wages". With literally an hour now left to get our flight there was no other way out. They knew this, and used it to their full advantage. I cannot even begin to express how DISGUSTED I am by the way we were treated, the amount we were forced to pay, and the fact that in absolutely no way did I even damage the car to start with. I can't help believing that the shady way they carried out the return inspection, with the getting-right-underneath-the-car scratch check, we were well and truly ripped off. An absolute scam - meticulously planned to make sure they got as much out of us as possible. I am currently investigating my options to take this matter further with the official trading regulation bodies as in no way at all could this experience be considered 'fair trading'. While I don't expect the absolute crooks at Easirent to even offer refund the money I paid for something I didn't actually do, I will be doing everything I can to make sure that as many people as possible avoid using this atrocious company. read more

Truly awful customer service. AVOID - DO NOT USE THIS COMPANY. Our booked car was given away and we were held hostage and they demanded we pay double for a bigger car (which also had a slow puncture) we didn't need then tried to charge 3 days rent to cancel the hire - when they couldn't fulfil their obligations. They have a 2 hour limit to hold the car after which they have you over a barrel (we phoned twice to let them know our flight time which was acknowledged without question). Disgusting cow boys preying on people at a time when they know they have no other option. read more

Waited 2 hours for a pre-paid car. If you don't get their insurance, you pay a $1250 pound deposit on credit. If you reserve through a 3rd party, you will have a hard time receiving any customer service. If you are on a schedule, do not rent from here. Employees were not honest about not having cars available. We would not rent from here again and after renting cars in many places, this business is not well run. A couple guys here were nice but others seemed dishonest and uncaring. read more

I was REALLY skeptical about this company with all the reviews, but I decided to test it anyway. I do have AMEX, which provides protection for car rental, so I did not have to pay the 16.99£ per day basic insurance (but beware of that, they don't tell you about that when you book). So because of my AMEX, I decided to take the risk. I waited in line for a loooong time to do the paperwork. When I got the car, I made it very clear to the people working there that I had read the bad reviews and I went over that car with the employee with a fine-toothed comb, complete with annotation and pictures of EVERY mark (even the ones that they said were too small to worry about) and a close-up video of the entire vehicle. I even took a rag and wiped away the rain water so I could inspect every inch. They joked that it was the best photo shoot that car had ever gotten! It was time-consuming, but worth it. I ended up having no issues when I dropped off the vehicle, but I felt much better knowing I had done my due diligence. I'd rent from them again, but will always go through this same inspection process just in case! read more

Sadly, no stars isn't an option. They kept my husband and son at their Heathrow location for 1 and 1/2-2 hours arguing about insurance. My husband had to get a letter showing that he was covered! They know travelers are tired after a 9 hour flight and will just go ahead and pay them for their insurance. When my husband turned in the car there was minor damage. They charged us over $700. for it. One flat rate which is determined by the individual Easirent agency. They didn't even put the odometer reading on their paperwork. This was a problem when we filed our claim with the credit card company. I could not get in touch with them with their US phone number listed on the website. I had to do a live chat with their customer service. I must say, they were very helpful. read more

This company is nothing less than an outrage. The staff were rude to an extreme, refused to accept any of my original documents evidencing my address ( including original Government documentation ) on some inexplicable pretext and refused to refund my fully prepaid reservation when I was obliged to leave without car and return to the airport some distance away by foot to get a Hertz car (without any problem and in fact at the same price ). The thousands of reviews on the internet say it all about this company, but regrettably I did not read them before choosing them. It appears some have referred them to trading standards; others apparently seeking redress in the courts. It is astonishing they are still allowed to operate. Why don't we all send our reviews to the Sunday Times ( money@sundaytimes.co.uk ) which is currently looking into car hire firms--maybe that will result in something. By the way, my rating, if I were allowed it, would be a big minus. read more

Having hired from Easirent at Heathrow, I was already nervous about the company. While I waited a number of people were either walking out or getting into huge arguments with the staff about hidden charges, and various extras. But, I got my car and the car was ok. When I returned it, more of the same....but, the man who took the car checked it over and checked the fuel gauge and everything was fine. Then I checked my credit card statement a week later and they had kept 75 pounds from my fuel deposit, implying that I had left it empty, even though the man from the place confirmed it was full. And they didn't even tell me they did it...hoping I wouldn't notice. Still fighting to try and get the money back...shocking service. read more

Booked with Expedia.ca for rental in Dublin. Waited more than 1.5 hours for shuttle pickup from the Dublin airport. The driver was just driving around (along with hundreds other cars) with absolutly no sign saying Easirent. He approached and asked "Are you waiting for me?" as if the whole world was supposed to know that he was the Easirent shuttle driver... The shuttle was a regular minivan. Rental office very small with tens of travellers piling up over the desk. Had to wait another 45 minutes there. They tried to force me to buy insurance although I had a letter from the credit card company saying that I am covered in any contry in the world. Eventually they allowed me to get the car without insurance (but made sure to tell me that I would be resonsble for the full value of the car up to 65,000... for a car worth no more than 30,000). The 7 passenger car I got was damaged, full length scratch on the driver side (both doors, wings, etc.)... obviously form a previous accident. I made sure they recorded all the damages to the body of the car on the condition report... Too bad I did not take pictures of the full car. There were scratches on the front wheels, which I did not pay attention to (as I was busy recording damages to the full body). When returning the car they charged 270 EUR for the scratches on the front wheels... No point in arguing with them (as they would not take me to the airport if I did not sign their papers). Expedia and I tried numerous times to ask for the previous condition report (that would show the full damage from the accident), but no replies from the Customer Service department (probably non existent). You would think their prices are lower, but in the end you end up paying much more than with the other companies. Stay away from Easirent! read more

I fell for the very slightly cheaper price online. Very foolish of me! Once I eventually arrived TWO HOURS after my flight got in, I got nervous as one customer was nearly in tears. I'd paid for the car online so went ahead with the booking. The car was fine. On returning it, I had TWELVE TIMES the rental cost deducted from my credit card deposit for two of the slightest scratches that a £5 bottle of car "wash & wax" would have remedied. Easirent? Sleazirent more like. Never, never, never again... read more

I wish I would have done more to research Easirent UK prior to our car rental. If you would like to get poor advice, then unexpected upcharges, then have your rental put under the microscope for any potential profit (I mean damage, in my case a 320 pound charge for a small blemish on a rim we didn't notice prior) then this is the company for you. What a scam! If someone suggests Easirent, RUN! read more

I hesitate to give these guys even one star. The comments from February hold true for end of September 2014. We had a disastrous experience with this outfit. We waited way too long to get the car when we first arrived, and the owner tried to show us how to operate the GPS (you must have one in the UK!) and didn't know how. When we returned a week later, they promised us a ride (the next early morning) to the airport. The next morning, we called to confirm the ride an hour before. THEY NEVER CAME. WE CALLED FIVE TIMES, THEY DIDN'T KNOW HOW TO FIND OUR AIRPORT HOTEL TWO MINUTES AWAY! FINALLY, ONE HOUR AND 15 MIN LATER, THEY PICKED US UP AT THE HOTEL...THEN TOOK US TO THE RENTAL PLACE AND NOT THE AIRPORT!! WE HAD THEM TURN IN THE DRIVEWAY AND TAKE US TO THE AIRPORT, BUT BY THEN, WE WERE VERY LATE (but made it because we allowed so much time). I would NEVER use these fly-by-the-seat-of-their-pants outfit, if I were you. read more

Avoid this place. They defraud their customers. I reserved a car online through Fox. I intentionally did not request a CDW (collision damage waiver). When I showed up at the Easirent counter to sign the paperwork and pick up my car, I expressly and repeatedly told the agent that I was going to decline the CDW, as I was covered already by my credit card. I had my credit card policy in hand to demonstrate that I was already covered. The agent told me that I would not be getting the CDW. Despite this, Easirent tacked a CDW onto my bill--an extremely hefty (£160) charge. Unfortunately, I did not notice this at the time. They did not provide me with any documentation of this unwanted insurance policy, and when I disputed it with my credit card company, Easirent fought back. It is an outrage that a business like this can continue to operate. read more

I wish I could give zero stars. I booked a car rental 3 months in advance through Expedia for Fox Rent A Car/Easirent, scheduled for June 15th 2015 out of London Heathrow airport. The following problems occured: 1. They have no desk, telephone number, or presence at all at the airport. We had to ask information how to get to them. 2. They claim to have a shuttle from the airport. They do not. You have to take a city bus to the Sheraton hotel. There are two Sheratons on the route and the bus driver let us off at the first one. That was wrong. It should not be up to a city bus driver to get us to a rental agency. 3. There are no markings on the hotel for the car rental so you have to walk in and ask the front desk. 4. We arrived and there were only 2 people in in ahead of us and 2 agents yet it took 30 minutes to get to us. 5. The price was more than agreed on through Expedia. They hold you hostage with their insurance and hidden fees. They are not a good value. They aren't cheaper than the bigger companies. They nickel and dime everything. 6. The man in line ahead of us was upset that he'd rented a car, had a blown tire which he paid for at his own expense, and the repairman had told him that all of the other tires had illegal tread on them. They kept saying that he could call corporate. 7. After all the paperwork was done our car hadn't arrived. We waited 30mins more. It appeared there were only 3 employees. 8. Whenever I asked about something the lady kept saying the Fox is always like that, as if Easirent is better and they aren't the same. Untrue! End result: after 2.5 hours from airport exit to still no car arrival we canceled the car and scrapped our trip to Stonehenge because we didn't have enough time. We were also afraid of how long it would take to return the car and any possible problems that could arise because their customer service was terrible!!! The lady said we'd have to call corporate for a refund but my husband insisted that the transaction be voided and she did it. At the moment the rental fee is not there but the deposit is still pending on our credit card account. We only had one day in London and part of it was ruined! We will NEVER rent from them again. read more

DO NOT RENT FROM THESE CON ARTISTS! Rented a manual a month ago. Had it for 20 minutes, decided to go back and exchange it because something felt off, and the clutch burnt out. Despite having the total insurance package and being told we could completely wreck it and walk away without paying anything, WE WERE CHARGED 1,500 POUNDS because they said it was our fault and the insurance doesn't cover "mechanical issues". They said they'd fix the clutch and refund us the difference of what it actually cost, but here we are A MONTH LATER and despite calling and emailing them multiple times a week since then, we have HEARD NOTHING BACK from them and are still out the 1,500 pounds. The best they can tell us is that they haven't received an estimate yet on the clutch. It doesn't take a month to replace a clutch unless all of your cars have major issues with them and only one mechanic. read more

Horrible. Do not rent there. Total rip off. They will charge you double for insurance and gas and other things. Completely useless.

AVOID Easirent LIKE THE PLAGUE Two weekends ago I rented a car from Easirent at Glasgow Airport. I had booked a Fiesta or similar. I did not receive this car. I received a very small Citroen C1 (which is a compact car and is obv cheaper to rent - if you chose it that is). At the time I mentioned that the boot was very small but I willing to let that slide as I was sure it was a five seater because it was a five door car and I had never heard of a four seater car with five doors and why would they give me anything than what I had asked for?! (naive, right?!) Next day we realised it was in fact only a four seater. This messed with our plans for the weekend. I rang Easirent who told me that there was nothing they could do for me, that there was no driver to drive the three hours to make the swap. There was nothing I could do other than write an email later that night saying how disappointed I was and requested a refund. This email was responded yes, but they expected me to drive back to make the swap. As if that wasn't bad enough, I lost the car keys on the Saturday (my own fault I know). We thought they would turn up as they couldn't have gone far. They were in my pocket and I was in my friends house and the only place we went was five minutes down the road and back again. Come Monday there was no sign so we trained it back and let Easirent UK know that they didn't turn up. They told me they would need to get the keys from head office in Liverpool then collect the car. That was fine. They were unable to tell me at the time what the costs would be. The car was collected on the Wednesday. I was issued two invoices that next day. One for £400 - £350 for key and £50 admin. Second invoice came to £257.41; 50p per mile surcharge and fuel. I rang Citroen dealers in the UK and in Ireland to get a price on the key. IRL: €95 for remote key and €40 labour. UK: £95.59 remote key and £70 labour. I was infuriated at the price hike. I emailed customer service saying that yes I admitted responsibility for losing the key, however I did not appreciate the price hike. I refused to pay what they were asking for and said considering how I have been treated (i was never offered a refund for the incorrect car I was given) I would pay £252; this covers the price of the key and the fuel. I have yet to receive a response and over €800 has been debited from my a/c without my permission. The invoice stated I had 30 days to pay. When I rang customer service I was told there was nothing they could do. I asked to speak to a manager who conveniently was not there and noone was able to take my call. When I asked him how I was supposed to eat and put diesel in my car he said those were questions he 'couldn't answer in fairness'. I did not receive a reply from Easirent until three days later and it was a useless response: 'Thank you for your email. In addition to the cost of the new key(s), plus labour, we had to take into account the time the vehicle was off the road during this time, as a result I find you have been correctly charged. You are free to post a review of your experience online but we do not respond to the threat of 'bad reviews' when your problems originated from you losing the keys to begin with.' They did not acknowledge that they had shafted me from the get go and offer to come to an arrangement. And at no point up to this was it mentioned that the cost would include the face that the car had been off the road. On the T's &C's and it states that I am liable for 'loss of keys (charged at cost) plus admin'. This practice is ILLEGAL and they will not get away with it. DO NOT BOOK WITH Easirent UK read more

Rented vehicle from Liverpool airport, UK. Be aware if you are using a business credit card - they will not accept it. For international travelers, they require proof of your flights. The vehicle had obviously been somewhat washed but was still full of bug splats and was not sparkling clean. There was litter in the vehicle. The vehicle was supposed to start full of fuel and be returned the same, and the paperwork declared this. After driving some distance, not having checked the fuel level with all the other things we were checking and verifying - we discovered that the fuel tank was almost empty. We called them and were told to take a snapshot of the fuel gauge and odometer reading and to return it with a similar level of fuel. They said that they would note it on the rental details, which they didn't. My snapshot was required to prove my claim. Finally, when we returned the vehicle, after a 9 day rental, in very good condition, we were told that we would be charged a 50GBP fee because it was "excessively dirty" - shocking because it was actually very decent. I asked for a manager, who inspected the vehicle, and he said that it was because of the sand. There was a small amount of sand on the carpets because we had visited a beach. He said that they would have to hire a special cleaner to clean the sand out. I refused to pay this, so I took the car to a nearby car vacuum place, and vacuumed it for 1GBP in about 3 minutes. These people are not honest. Their prices are the cheapest around, but there is a reason why. read more