Yes, they are an off the beaten path, small business, low budget company. HOWEVER, I had a great experience for these reasons: 1) Anna at the front desk was helpful and committed to making my experience easy and stress free. 2) When I was late for my flight, I drove the car up at 8:00pm, hopped in the passenger side, and Brian drove me as quickly as possible to the airport, where I caught my flight. They weren't stressed about a car check, which might have caused me to miss my flight and instead prioritized my needs. When I told them I was returning the car in perfect condition, they took my word for it, did a quick check, and got on with helping me catch my flight. 3) I rented the cutest little 2018 VW convertible, which I drove back and forth to the keys three times, and it made the long hours in the car so much fun. I chose Easirent because it offered the lowest price on Expedia on renting a convertible, but I will choose them again because they treated me as an individual with needs, not just as a random customer. In this day and age, I don't take encounters like that for granted. One word of caution, however, is that if you rent through a third party, like I did, make sure you call them up in advance directly and verify that they have the car that you chose. This will help eliminate stress when you arrive and remove one less element of chance from your trip. I realize this should be on them as a company to make sure of, but, hey, if all you have to do is call in advance in order to get the cheapest car rental in Miami, I'd count that as worth it. (786) 358-6875 read more

DO NOT RENT FROM THIS COMPANY....... DO NOT! took over 2 hours for bus to pick me up from Edinburgh Airport to take me to Easirent Office. Took almost 3 hours for the 3 representative to cycle thru 100 folks in front of me. Rented thru a 3rd Party, EconomyBooking.com without auto insurance (had signed up for Auto Rental Insurance thru AMEX). Three weeks after turning auto in, was debited 300 pounds because I was told that Easirent had signed me up for full insurance, which I did not. Called customer service, wrote customer service, was sent a rental agreement that someone else had signed and told my case was closed. EasiRent knows that it'll cost me more than 300 pounds to hire a lawyer, SO I'M SCREWED AND EASIRENT KNOWS IT. read more

If I could have given it a minus I would. DO NOT USE THIS COMPANY - do not get tempted by the quote. I booked a van in Edinburgh for my son's wedding 6 weeks in advance. On the collection day no van - and lots of lies about why (totally conflicting information). It ended up costing hundreds to get another elsewhere at very short notice (there were many similar reasonably priced offers 6 weeks in advance). It then took weeks and many communications to get a refund from Easirent. read more

Do not rent from this company... They are a complete rip off.. They keep taking money out of my account every month for 3 months in a row.. I paid everything up front and it was not cheap... When I try contact them they just hand me off to someone else... Even there live chat is a joke..This is extremely inconvenience for me because now i have to update my debit card so they don't keep stealing from me.... read more

0 Stars. The worst car rental experience in my life. Stay away! Their office is not directly at the airport but quite far away and the shuttle only runs very very infrequently (we had to wait more than an hour!!). Then they try in various ways to dump additional charges on you, their clerks are unfriendly and not helpful, and and.. read more

DO NOT USE EASIRENT !!!!!! 1) We literally just dropped the car we hired for 2 days. They went straight for the front left wheel and found a " fresh " scratch on the tyre, that (of course) we didn't do. Note they didn't look at anything else, not even the other 3 tyres. When I pointed out to them they went straight for it they said " we know foreigners are not used to drive on the lefthand side of the road so that's the one they scratch ". Except we didn't scratch it. But they did give it to us that way, which could have been extremely dangerous. Apparently many other people had the exact same problem with them, so clearly this is their golden technique to rip you off. (£175 for a new tyre on a tiny car???) 2) as other people said they don't accept debit card to pay the excess at pick up, so you endded up having to pay an extra £70. In the end, cheap on paper, until you end up paying an extra £245 to this crew of dishonest men. read more

DO NOT USE this company. I booked a hire car for 2 days in London. Upon arriving at the airport at around 10:30am, I travelled to an industrial estate where the rental place was set up, only to discover they had no cars available. I was not offered an apology, but was told that if I waited until 4pm, I 'might' be able to get a car. When arguing my point, I was sworn at by the manager. I was left with no alternative but to leave without a car. I wrote to the car company on my return home and had to chase a response. I got a half-arse apology and my money back. A complete waste of time when there are so many competitors out there. Look elsewhere. read more

This has to be the worst experience ever. I booked the car on the telephone. I went via Uber to pick up the car with my two children. There was a very longline, no AC, no fans. I waited in line with the kids and baggage for about 40 minutes, all of us sweating. There was just 2 agents assisting! When it was finally my turn, I gave all the relevant documents only to be told by the agent that he would be back in a few minutes and vanished. When he came back I asked if my car was ready and which one we would be getting. To my surprise I am told that I had to go downstairs and check as the car I requested may NOT be available and they would give be a downsize car!! WHAT NONSENSE... I booked and paid for a specific car on the telephone and now this? So i go down 3 flights of stairs only to be told there is NO car available. The girl downstairs was rude, unhelpful, uncooperative and arrogant. I don't care how busy you are, how bad your day is going, IS THAT MY FAULT? Does that give her the right to be rude. She said nothings available and she won't have anything until later on, no time mentioned, no apology. She mentioned that the website was down so how did I manage to get a car, basically she implied I was lying. I told her I booked the car with Jay on the telephone. I go back upstairs, wait as I want a refund. I telephoned customer service and was just told "SORRY" I had to book an uber and wasted over 2 hours!!! What kind of company do you run? Why do you book cars when you have none? Why are you wasting people's time? Why do you ask for a deposit of over GBP1000.00? Who is going to pay for the lost time, my ubers? This is pathetic and all get is a SORRY???? I will be doing a review of how unorganized, unprofessional this company is read more

This business is a complete fraud. After returning the vehicle, I signed a credit card slip for the cost of the rental. Later, I discovered that they also charged my card 95GBP for fuel. Needless to say, the vehicle was returned will a totally full tank. DISHONEST BUSINESS; FOR YOUR OWN GOOD, STAY AWAY. read more

Worst car rental experience I have ever had. Hidden charges and bad service. Came home to find over $300 in extra fees that I had to dispute through credit card company because easirent would not return my emails. read more

After a very early flight from Italy we were off to a rough start. 3 phone calls for airport pickup. After waiting one hour and told "oh, we didn't see you" (as if we were not standing their reading every vehicle sign that went by) we finally got picked up. Driver was pleasant and nice. Obviously not his doing as we witnessed him stop at another terminal and wait and look. Then during the construction going on at the check in, I was upsold and duped. Great customer service up-selling skills. Very commendable. I did not want the insurance and stated I didn't mind the hold on my credit card. Yet tired, I wasn't forceful enough for the one two act of "let me get my manager and see what we can do". After pre paying 150$ another 145 and 100?bp went onto my card. Stupid and duped I got into a car that was on half full yet I signed full to full rerun with a hold of another 95bp on my card. At least I have the guys circle on the agreement I signed for that mess up! Now I will be charged another full day because 3:00 return means 3am to you all yet 3pm to me and Enterprise. However that went unnoticed and it doesn't even open until 6:00am in Liverpool. I still have my agreement I cancelled with them. Sure wish I hadn't. As this rental for 5 1/2 days cost more than a payment on a a brand new car loan for one full month. Not to add the sales pitch of driving to Lake District, I needed something bigger. Let me just say NO I did not. This car was a hinderance I feel was put on to me to deliver to Liverpool to get it out of your hair. Tiny streets with lots of traffic and zero parking. No one needs a car this big for 2 people anywhere in the UK. I won't be a returning customer. I also work in the travel business for the US military overseas. I won't be recommending your company either. read more

Overall a horrible experience..... HORRIBLE 1) No instructions of how to get to their location from Heathrow Airport (London). Had to call to get instructions , then had to wait 30 minutes for the shuttle to take us there. 2) The location is in a storage lot... seemed odd to me, but might not be to you. 3) Had 2 people working the counter- when we got there, all counters were occupied and only 5 people/ families in line. We had to wait AT LEAST 90 MIN just to get to the counter. ----- the reason for the long wait was the same reason we ended up not renting from them. 4) We have insurance through our Visa, which we double checked prior to leaving that we would be fully covered. The clerk at the counter stated that we would not be fully covered, and we would have to get liability insurance through them anyways. So if we would have to get CDW and liability. If we wanted to go the Visa Route, we would have had to get a letter from Visa explaining the coverage. This means, we somehow would have had to sway Visa to email is a letter on a Sunday, at 2am explaining the coverage. ----- Again, this is the reason why it took 90 minutes for only 5 people/ families. Everyone was calling their credit card company or raising concerns on the liability insurance... We were afraid to give them our credit card number and any further information in fear they would use it against us. Horrible place. read more

OK - sketch location Gatwick - I wouldn't have been surprised if there had been a chained vicious dog in the yard - trailer as office - no paper work given after rental or return - extra unexpected charges and holds - BUT - they were true to their word (which is all i had) - you do have to pay an extra liability charge of 75$ (And 1800$ deposit) for the entire rental BUT it was overall reasonable for 4 days 130$ and a nice low mileage car - i can see how one might get "sucked in" BUT my experience was GOOD (despite the anxiety that i was getting ripped off which I wasn't!) - who can rent a car for 18$ a day anyway - no one - come on read more

Price online was good, but it was a little too good to be true. DON'T GET THE ONLINE INSURANCE. Yes it reads that it covers the rental but it's false, the car was essentially not covered. The fuel/gas agreement was slightly confusing; pick up 1/4 full return empty, yet you'll get charged if you do! The gentleman who gave me my keys said as the rental agreement stated (return empty) yet I still got charged £30. The car itself was very good and the distance to the airport was good but not worth it after the hidden fees. read more

Trash company. I choose Easirent because of their "low" price. However, it's just the start of a nightmare. They overcharged me for the service I paid for. Plus, there is no customer service. The only number they would answer is the booking number. I called them literally 100 times, and they still haven't returned the overcharged money. Hope there is an option for 0 star. read more

DO NOT HIRE FROM THIS COMPANY! They are fraudulent, thieving and morally bankrupt. They will charge you as much as they can get away with. They charged me almost 4 times what was originally booked! I am in the process of disputing the transactions with my bank. Don't let this happen to you. Here's what happened: When I made the booking, it didn't quite trigger with me that they wanted a credit card rather than a debit card. I did read the fine print, but even so, it sounded quite normal to require a bank card, drivers licence, passport etc. This had never happened to me before, having successfully hired cars in the UK before with my debit card. But because I didn't have a credit card, they insisted - company policy - that I purchase an additional $0 excess insurance plan called 'RELAX'. So this just about doubled the cost, which I reluctantly paid as I had already paid for the booking. Then when we returned the car, they noticed a really really tiny chip in the windscreen that I had not noticed. They said that the insurance policy did not cover the windscreen, and said that I had to pay 110GBP to replace the windscreen. I refused to pay such an excessive cost for what was an 'act of God' - not in the slightest bit my fault - and an incident that occurred through normal usage of the car. I found it absurd that if it were not covered by the hire company under general wear and tear or maintenance, that it was not even covered under the expensive insurance policy that I purchased. What sort of an insurance policy is that!? In addition, the initial damage checks were conducted in the dark, and in the rain, and could have easily been missed then. So it could have been there the whole time! They deducted the 110GBP from my account in the following days without my consent. And it gets worse. A whole two months after this frustrating experience, they deducted a further 112GBP from my account for ABSOLUTELY NO REASON AT ALL. No contact with me, nothing! This is theft. I've had to cancel my card. read more

I had a good experience renting from Easirent: the person at the rental desk was very helpful. Even though my flight was delayed and my reservation had expired, he found me a car and honored the discount price they quoted me originally. The two guys working downstairs who brought me the car were pretty cool with me also. I have no quarrel with the people working there. HOWEVER, the company itself is unconscionable. Three weeks after renting a car from them, they charged me $72 for a bridge toll. I have never heard of a bridge toll being so expensive! Because they still have my credit card number they simply charged it without contacting me first. I spoke with Becky Barret (corporate) and basically her answer is NO - this is what they charge. A business that re-uses your credit card number weeks later, charging an exorbitant amount, without notification is dishonest. My advice: do not give them your credit car number or they will continue to use it for extraneous charges long after your trip. read more

I wanted to file a complaint about Easirent car rental at London Heathrow airport. They quoted me one price and when I got there they snuck in services I didn't want and when I called them on it they never would come down to the original quote. These guys are sharks! read more

The customer service at easirent was disgusting. There were many things I was not told about prior to booking and/or prior to paying for additional items. It felt like I was being conned by easirent and I will never use them again and would advise my worst enemy to not use them. Initially I advised the customer service agent that I had insurance already but he quoted £10 for additional insurance and because I could not reach my bank at that time I agreed but then was told it was £20 when I was about to pay (I.e. £10 a day). I agreed to it and paid but then I did reach my bank and was told regardless of whether there was basic coverage from easirent I would be covered. I then asked for a refund but after I refunded I was told there would need to be £12.50 kept back because some sort of basic coverage was required. I was not told about this prior to getting the insurance or asking for the refund. I decided to keep the coverage I originally paid for but then was advised there was a 5% surcharge due to my Amex card which I was not told about initially (therefore paid £21). On picking up the car I was told the petrol in the tank would be quarter to quarter which I was not told about prior to booking or picking up the car (the Expedia confirmation said full to full). This is ridiculous and I have not come across this with any car rental company anywhere in the world. When I did eventually pick up the keys I was then advised that any chip would cost me £185 plus vat even if they are minor chips in the paintwork, etc. It is sometimes inevitable to get these when driving on the motorway. In the end I told the customer service agent I did not want the car anymore even though I had paid the original £27 and extra £21 for the added insurance (which I did not need). I did not feel at all comfortable with using the rental car and preferred to regard the £48 as just money I had lost than continue with the rental and risk incurring other unforeseen charges. The feeling I got was that I was being conned out of additional money and I had zero trust in anything I was showed. Afterwards I simply booked a car with one of their competitors nearby and paid for that even though I already had a car with easirent. It felt like it was all a big scam!! Absolutely disgraceful rental experience and they even refused to refund anything as I think they themselves know this is the only revenue they will get. I am sure they will eventually just fold and restart under a different name like other scams. I cannot believe a respectable company like Expedia have a vendor like easirent. read more

As some of the other reviews testify, it is possible to have a positive experience renting from Easirent, but I think the odds are against you. Here is the story of our rental experience beginning December 21st, 2017 at Heathrow Airport in London. The first challenge is getting there. They don't have their own bus - you use the airport HOPA bus system that primarily serves hotels. At some hours of the day it only comes every half hour. Then it stops at three hotels before getting to Easirent. It took us almost an hour to get to the front door. When you open that door, you enter a tiny room that is too small to form a line to the desk so it is a free for all getting to the front. When you get there, someone asks you for your name and checks a list to confirm you have a reservation. Then he directs you up a stairway to the second floor where you wait in another line. When you reach an agent, he hands you a piece of paper and asks you to fill out all your contact information. When you give it to him and he enters it in his computer. I had already done all this once on-line. Then the hard sell on upcharges begins, but with greater intensity than I had ever experienced. Their insurance was going to cost more than the cost of the car rental itself! I explained that I had purchased other PRIMARY insurance in addition to my own car insurance that fully covered me. That was not good enough for him. He went into a long intimidating sermon on all the other possible risks that my insurance might not cover. Finally, he told me that if I was not going to accept their insurance he would have to place a 1,250-pound hold on my credit card that would be charged up front if I returned the car damaged. When that was over, he started on gas. I said I would return it full. Well, even so, they charge you 90 pounds up front for gas - and not a hold - an actual charge on your credit card! Then came the real kicker. They had to charge me a 35-pound penalty because I showed up EARLY! This was December 21st - it's winter, it's Christmas, airplanes are packed, we are coming from another country, we have to go through customs so I allowed several hours for unexpected events, having had a reservation cancelled years ago for showing up late under similar circumstances. He agreed that showing up late could have cancelled my reservation, but showing up early has penalties as well. I signed the charge slip under protest, took a picture and have submitted a protest to my credit card company. When we went outside our car was waiting, but I had to walk around with an agent first and record any damage on another form. One hubcap was scratched, so I asked the agent how much I would be charged if I scuffed another one. He said their minimum charge for any damage was 150-pounds - a plastic hubcap that is not broken - just scratched, and they don't even replace it. They advertise that they rent new cars. This may have been a 2017 model, but it had over 25,000 miles on it. That is over two years' worth of normal miles for an individual and these were rental miles. Then came the return. The plane left early in the morning so we decided to turn the car in the night before. When we picked up the car I made a point of asking the agent for the post code for the return. He showed me the address on the rental contract, circled it and underlined the post code. When we got back to the airport I dropped my wife and luggage off at the hotel and got back in the car to return it. Somehow the rental contract was misplaced during our 12 day trip, so I could not get the post code off of it. Rather that walking back to the room and hunting through our luggage, I just searched for Easirent in Google Maps on my phone. Two locations came up at Heathrow, but one specifically said "Easirent Car Hire" so I clicked on it. It took me to an empty office building parking lot just off Bath Road. So I put the other one in and it took me to another office building parking lot just off the other end of Bath Road. Annoyed, I Googled the phone number and called. An agent answered but put me on hold until the phone timed out and gave me a busy signal. So, I Googled reservations and called it. It didn't time out - it just left me on hold until I gave up and called my wife. She rummaged in our luggage until she found the rental contract with the post code underlined. That took me back to the first empty parking lot! So, I called my wife back again and she found a card inserted with the contract that said they were right next to the Leonardo Hotel. So, I put that in Google Maps and went there no Easirent in sight. So, I asked a security guard if he knew. He explained that it was the next street back the way I had come. To get there I had to drive several miles down Bath Road, make a U turn and go several miles the other way to get past the street, make another U turn and come back. That finally worked. And then there was the check in. read more

Terrible service. Anyone thinking of booking a vehicle through this company should look around the web at what other customers have written. I certainly wish we had. Lost almost 100 pounds and nearly missed our connecting flights. Rather than rant about my own personal experience I'd urge you to see what others have written... read more

I booked hire car with Easirent via Auto Europe for a weekend in the UK landing into Gatwick. There was a 40 minute wait for the bus transfer to the car hire office which took 20 minutes. On arrival the office was just a dirty room at the back of the Crown Plaza hotel. There was a long queue because they only had three people working there and had run out of cars. I queued for 30 minutes to be told that they had no car for me. This was despite me booking in advance for a car at 10:30 and it was 11:30. I was in a hurry so I had to take an Uber to my appointment then a taxi to my final destination, amounting to £90 and similar in reverse the next day coming back to Gatwick airport for my flight. Auto Europe did not care either and have refused to refund my additional costs. This is the formal reply from Easirent via Auto Europe after 2 months: 'Dear partner, i have looked into the booking as requested unfortunately we do not cover any out of pocket expenses. Regards Chris'm My recommendation to everyone is not to be duped by the cheap prices of Easirent and pay a little more for a bigger name. Don't use Auto Europe either. read more

Really BAD experience with Easirent in Aberdeen. No explanation of additional fees (145£). Terrible experience with the branch manager Gordon Pender (07845 984395). Do not answer complaints. read more

SCAMMERS!! If there's another travel blog where we can write this on, please do...and save the hundreds of innocent travelers from facing this company. Total crooks!! They will charge for anything and everything. They exploit travelers by making them buy extra insurance if they cannot put down a credit card deposit of GBP 1250....more than double of what other big companies charge. Later, they will charge GBP55 as admin fees to inform you that you incurred a toll/dart fee of GBP 2.50 while you rented the car. In spite of charging so highly, they cant afford getting a spot at the airport for their office. They are off-site, meaning you have to take shuttles to reach their offices and pick up your car. And When you read hundreds of other such reviews, you wish you had read them before booking your rental. Save yourselves...rent from a different car rental company!!! read more

I am adding my review here as even though this event happened a few years ago, I wish to warn people about this company. A few years ago I arrived with my family to Heathrow from Australia- long trip with 2 young children in tow. We went to the area that we were told to wait for pick up at Heathrow- no -one there. I made multiple calls to the number provided and finally someone answered and said 'sorry we double booked you so no car'. I never received any significant apology. Luckily Enterprise were more than helpful back at the terminal and fortunately had cars as I don't know what we would have done. I've never written any reviews on the internet but would hate anyone else to get burnt by this company - I wish there could be zero stars. read more

Scammers. They gave me a kind of new car and clean in the outside but very dirty in the inside. When I returned the car, they said I had smoked in it. I have never smoked in my life. They said they're going to charge me £175 for it and since is his word against mine I can't do much. Perfect scam. Never again. read more

charged over 91 GBP in addition to the 45GBP, with no explanation as to why, no documentation, no reasoning, just showed up on my credit card bill. It was raining when I dropped off the vehicle, full tank of gas, and the attendant did not inspect the car at drop off or provide any documentation. I am now in the process of dealing with Easirent and Rentalcars to get that money back. I will never again rent from Easirent. Per the response from Management (from my google review), I have reached out to the Easirent.com manage bookings and filed a compliant. As of November 11th I have not heard anything back on this. read more

I wouldn't recommend Easirent......definitely not the Bristol branch. I arrived tired and hot from a long flight. The voucher instructed me to ring for the shuttle on arrival. The number went straight to voicemail saying the number was unavailable and to leave my name and number ( not very reassuring).My phone was running out of battery so I asked at the information desk if they could contact Easirent for me, which theykindly did. Easirent told him l should wait by the green change machine in the pick up area. He kindly walked me to this, helping me with my luggage. I waited 40 mins ......hot and frustrated. Still no sign of a pick service so I walked back to the terminal and the information desk. They rang again for me and were told that they had sent 2 shuttles for me, but that I wasn't there! REALLY! The information man informed them that he had personally escorted me to the appointed pick up spot! I had not moved! Easirents reply - ' oh, well we're very busy, she'll have to walk'! I remonstrated but it was now 90mins since landing and I was due to meet family for dinner and I was already very late............so after getting directions from the information desk..........I did walk. This involved first getting 1£ change for an airport luggage trolley. Off I set - across 2 large roundabouts and A38 pushing my trolley! Upon arrival I was not greeted with anything resembling an apology and guess what.......my car wasn't ready yet! Eventually I received a smaller class vehicle and a manual transmission having booked ( and paid in advance) for an automatic transmission! After checking the vehicle thoroughly and photographing all the many defects, off I went. I stayed in Bristol overnight and headed off to Exeter next morning. Once on the road it was clear that the air conditioning wasn't working! I decided to go into the Exeter branch and see if they could do something about the defective air conditioning - driving with the windows open on the motorway was no fun! What a totally different experience Exeter was. The lovely lady greeted me with 'Morning my lover' - very Devon! I felt comfortable from the get go. No question re changing vehicles - I even got the automatic transmission that I'd originally booked. I handed her a large shopping bag of the rubbish I had collected from the unclean Bristol car! She was embarrassed. She apologised for the poor customer service of her Bristol colleagues and agreed that the walk was not acceptable. I would never rent from the again - certainly not in Bristol and from the other reviews I've read, it's not worth taking the risk, even if they're cheaper. I was needing a one way rental and a Sunday morning drop off which narrowed my options.........but there's a lesson to be learned. REMEMBER always photograph the defects on the car you're taking delivery of............its worth taking the extra time. read more

Expedia found a great deal on a car at $6.00 (USD) per day!!!! (BTW) I am a pilot and travel a great deal. i arrived at the payment counter and they demanded to see my corporate insurance policy in order to wave paying for insurance there. I dont and never have had a copy of my corporate rental car policy with me. they had a sliding scale of insurance that i was forced to purchase. THE INSURANCE COST ME 7 TIMES THE RENTAL RATE OF $6.00 PER DAY!!!!! My travel plans had changed so i was back a day and a half early and they said "we are sorry we can not offer you any refund on the days not used. NEVER AGAIN NOT-SO-EASIRENT read more

The worst car rental company. They're thieves and would charge your card for damages that never happened to the car. I've rented multiple times before but never had a worse experience. Extremely rude staff, no customer service, they don't care about you and would misuse your card details and deposit. Unfortunately I didn't read a lot of reviews beforehand and paying the price now. GUYS - PLEASE DON'T RENT HERE - YOU'LL REGRET LATER. I was charged £225 for a small scratch on the tyre that existed before I rented the car. Branch Manager (Stansted Airport Branch) - Marius and the Customer Service Team now avoid taking my calls. SCAM COMPANY. Once they have your deposit and card details - you'll be charged a lot more than the rental price. BEWARE AND STAY AWAY FROM EASIRENT. read more

AVOID AT ALL COSTS. I hired a car from Southampton Airport. However once booked the booking slip said call for a courtesy bus. By the time I arrived at their depot I had been off my flight over an hour. I asked the person at the desk if he could get me processed quickly as I was running very late and he replied "it takes as long as it takes". The car was not what I ordered and had many, many marks and scratches. On returning 24 hours later a new "scratch" 2 cm long was identified which was not even detectable with a finger nail and I now face an excess claim. Knowing that I had only traveled a few miles and the car had been parked at a country house this was either there before or had been deliberately made. In future I will avoid this company at all costs and if they are the only option I will not travel. read more

Agreement no: 525638, registration no:LB15 NUA, Model: Cactus Easirent Car Hire Heathrow ARE FRAUDULENT. ***Advance warning do not rent from them*** We hired from them from the 19th of June till the 29th of June 2016 and they came up as the cheapest price of £19.95. Upon returning the car on the 29th of June, the man went round and look around the car and said everything was okay. Next thing he said the car had scratches and a dent to the car and on my record they said no scratches. I requested to see the report from the last hire and this clearly said it had scratches, so not sure what is going on here. They attract customers to cheap rental and then charge you ridiculous prices for nothing. They are now charges us £250 for this and have requested we contact customer services if not happy. This is a fraudulent company and not sure why Sheraton allow them be situated in their building. read more

Do not use even if 80% cheaper. Very and I mean very unprofessional staff. You have to wait at least 3 hours to take the car. They will charge you 95 pounds in case you do not return your fuel full. They will ask you if you read the small print and will charge you £9 if you do not have internet connection to fill the DVLA form (they are trained to deceive) and that you have to provide a proof of address if you are a U.K. Residence. When I told one of their staff that I have been renting cars for the last 15 years without any problem and this experience is the WORST and I will not use in the future even if they offer their cars for free. Yes I mean it even FREE, I wouldn't take it. Additionally, they don't have a shuttle bus from Heathrow and you have to wait the bus for st least 30 minutes and the bus's driver will ask to see the reservation of Easirent (not easy at all, trust me) so you can get on the bus without a ticket. You will do that while holding your luggage. They run every half an hour which is morelikely that you will end up looking for an UBER (which is now illegal in London) or a Taxi in a non-serviced area. All in all, a horrible experience. Use the well known companies and pay the extra pound. I even heard the staff talking about me in a very rude way when I left. I wish I read the reviews before I have rented with them. Sincerely stay away. read more

The only easy part is the booking. But during the booking process you are told the deposit will be around £500 but got there and was told £1,800. I was not expecting that so I was forced into getting insurance that I don't need or want to reduced the the deposit so it was under my credit limit. This tripled the cost of what I found though would be an cheap car hire. Got to branch and they are determined to speak down to you. The transfer pickup from the airport had us waiting 60 minutes because the driver was not in an easirent logoed car or uniform and thus we did no reason to approach him the first time he showed up. This delayed us on our trip. Got the car and the fluids under the bonnet were not topped up and could have caused an accident if I hadn't checked and topped them up. This is unsafe and it should be up to them to give you a car that is maintained. Don't bother with their social media, they are useless. In fact don't bother with them at all. read more

The worst company I have ever rented from! and I've rent all over the world. 1. Instructions on where to pickup the "Hoppa Bus" wrong, plus a 35 minute wait after directed to the new pickup point. 2. 25 Minute wait to even talk to the Counter Staff. In their almost unmarked office in the Sheraton. 3. Refused to accept coverage from my Visa card for Insurance, ( I have used everywhere else no problem). 4. Forced to buy expensive CDW upcharge. 5. Forced to sign 1250.00 Pound minimum charge against ANY damage on car. 6. Sent outside to "wait for my colleague" to get a car. 7. Waited 30 minutes for someone to "get a car from the back" with multiple "it will be ready soon". There were 5 other people waiting with me getting the same response from the only guy try to find cars. 8. Finalyl a customer showed up to return a car, They said do want this? I took it unwashed and filthy. 9. After paying 30.00 pounds for gas, noticed the car they were trying to give me had no gas, "no problem" said the guy and drove of to a gas station to but 1/2 tank in. (Only another 15 Minutes) 10. After a 12 hour flight it took over 2 hours to get into an unwashed, overpriced half full car. Beware of the cheap price on line, unless you really being ripped off. read more

I hired an Easirent car via rentalcars.com. I ordered and paid for the car online. During the booking process I specified Heathrow Airport as the pick-up point, and Birmingham Airport as the drop-off point, it was specifically indicated that this company is located at these airports during the online booking procedure. However, this is where my problems began. Upon arriving at Heathrow after 16 hours of flying I could see no sign of Easirent at the terminal. I eventually had to approach other rental companies to enquire as to where I could find Easirent only to be told that their offices were actually at a hotel that required a taxi ride to get to. If there were a free shuttle service (and I believe that there is one, I could be wrong however), this was not communicated to me whatsoever. Then come the extra charges: 25 pound for fuel, 41 pounds because I wanted to drop the car off at Birmingham, I was coerced into taking out extra insurance at 10 pounds per day (more than the rental itself) if I didn't want them to dock 1250 (!) pounds off my credit card, and all these figures are pre VAT so there was the tax too. So after thinking that my car rental was safely taken care of during the online booking, I found I was another 240 pounds out of pocket. I'm from South Africa and after the currency exchange this is a huge amount of money. Returning the vehicle was another disaster. During the pick-up procedure I was given a google map printout with directions to their "Birmingham Airport" office, needless to say it is nowhere near Birmingham Airport, and I had to negotiate 5PM Birmingham traffic to try locate it. After driving up and down Mackadown Lane a number of times (there are no Easirent signs anywhere) and running late to make my flight, it was only due to sheer luck that I pulled into a what looked like a car lot (and there are many other car dealers in this area so one could not just assume this was the right place) and I discovered I was in the right place. I asked the company representative why there were no signs for Easirent, he avoided the question and went on to other business. If it weren't for his friendly nature he would have been on the receiving end of a great deal more wrath. In summary: I feel that I have been deceived, firstly because they are not located at either of the airports despite giving the impression that they are, and secondly for the blatant extortion taking place during the pick-up procedure. I would never use them again. read more

BEWARE most of the positive reviews have not hired the car yet! There is a money off incentive to leave a review after the booking process. This was the worst experience I have ever had hiring a car. I will not be back. Executive summary: VERY LONG WAIT VERY RUDE STAFF MISSLEADING MONEY GRABBING DISSORGANISED CARELESS WITH DOCUMENTS CONTEMPT FOR CUSTOMERS Full Review: I arrived at Heathrow 1,2,3 bus station at 1900 and at 2130 I was handed the keys to a car. A 2.5 hour wait! The transport from Heathrow 1,2,3 was the H3 bus which arrived at a different bus stop from the one we were told and ran only twice an hour. When we arrived at the office there was an atmosphere of chaos emanating for the staff and deep sense of utter despair from the customers that were being 'served'. We then knew we were in for an unpleasant experience. There were papers everywhere, keys and passports strewn across the desks. We joined the very long queue and had to wait for well over an hour to be served. A polite couple in front of us had misinterpreted the terms of the hire (very easily done) and only had their passports as ID and not full proof of address. They had already paid for the car and instead of being helpful the staff were extremely rude to them and told them to go away. It seemed as though many of the other customers had a similar experience. We were made to feel lucky that they were even letting us have a car. Even though I had paid for 'relax zero' cover which is advertised as having to pay no deposit. They still took a £500 deposit from me! They ran out of money on their company card, and therefore could not re fuel the cars. We were told to return the car with a similar amount of fuel in the tank. They then changed their mind and charged us £30 for the fuel that was left in the tank (probably from a previous hirer) and to return it empty. The staff member told us that we had 'won' as there was "probably" more than £30 worth of fuel in the car (I doubt that this was the case). This perfectly sums up their attitude. They are in competition with you and they are trying to beat you! Over this confusion about who was paying for what and due to the chaotic rushing around I unfortunately left may card behind. I realised this about an hour later and phoned them but it was past closing time and no one picked up. I had to cancel my card. What is interesting however is that not once during the hire period did they contact me to tell me that they had my card even though they had all my details. When I came to retrieve it it was stored in a tatty card board box along with other peoples passports and driving licences all jumbled up together like a lucky dip. Just don't bother, go somewhere else! read more

On 27 April 2015, I rent a car from EASI RENT in UK. I returned the car on time (which is on 1 May 2015)and EASI RENT did check that there is no damage at all. On 28 April 2015, I was received a VAT cost 65GBP. The VAT slip states that if I dont pay the VAT within one month, I have to pay extra 65GBP afterwards. Therefore, my friend used his credit card pay the VAT 65GBP through the internet. However, I was charged for admins fees 45.83GBP, 9GBP VAT and 65GBP VAT (total 120GBP) on 6 May 2015 through my credit card. Why should I pay the VAT twice if I pay through the internet already? And suddenly on 29 July 2015, I was charged for 57.5GBP again without any notice. This is obviously ridiculous and unacceptable. EASI RENT kept customers credit card information for an uncertain time and charged the customers whenever they like. For me, I have never ever had such awful renting experience in my life. The charges are not stated without any reason or notice me. I believe this situation not just happen to me and I truly believe that this kind of charges (without permission or notice or unreasonable charges) would keep happening. I did send penlty of Emails to request for refund. But they just keep ignoring my mails. I would highly suggest to remove EASI RENT from rentalcars.com as this company totally harms rentalcars.com reputation for people to rely on. EASI Rent is apparently not reliable and trustable. Moreover, they provided bad service. I did request EASI Rent to take us to the airport during my booking on the retuned date. When I returned the car, they just said that they dont have enough people for this arrangement and just told us to go to the airport by ourselves which proves that they place themselves as a zero honesty company. I dont think such company could have any loyal customers based on this kind of service. read more

Such a con. Abysmal, stick to known, reputable companies. Booked a car on a comparison site, Easirent was £15 cheaper than usual companies so decided to give it a try. Very poor decision. Had to go back home first of all to get 2 proof of address + passport + driving licence, when any normal company will just need DL + Credit Card. The excess deposit on a Fiesta is £1250, utterly ridiculous when you consider Europcar/Hertz will charge £200 max. It's just a con to try to force you to take their over priced 'excess reduction' insurance, which at £13/day works out more expensive than the actual car rental, but would reduce the excess deposit to £500. Location is a poxy office in the back of a restaurant at the Marriot Manchester, so not Manchester Airport at all. After this poor experience I drove to the rental village at Manchester Airport, and in the 10 minute journey was able to book a car with Europcar for £15 more that was available immediately, no bank statements required and a reasonable excess (£200). Cheap for a reason. Staff were polite, that's about the only positive. read more

Got a great price on the car for 5 days rental, but then they sold me the most expensive insurance policy they offered saying I had to take it as I didn't have a credit card. End result the car hire cost 8 times more than it did at the time of booking. Turns out they actually had 2 cheaper policies they failed to mention that I could have also taken. I tried to complain but they basically said I was told about the other policies as they are on the website, even though I purchased the insurance in the branch. They refused to compromise. Worst car hire company I have ever dealt with and I will never deal with them again or recommend them to anyone. Terrible service and miss-sold insurance. read more