I came to visit my friends daughter who had a severe car accident who could not walk a couple of…read moreweeks ago but is now on the mend. Clayponds is a rehabilitation hospital. On arrival I found the Hospital immaculate I must say. I noticed on the wards that their are loads of elderly people here, my friends daughter was the only one in her twenties their. My friends said the hospital rehabilitation gym was really good, I had not seen it but from her recovery I could tell. She had said the food was good and the staff kind and good at their job. Their was no TV in the room, but they had a little library of books and some videos, near the reception area that you could borrow it was two books for £1:80. They are strict on their visiting times due to security reasons. So everyday from 1:30pm to 5:00pm and 6pm to 7:30pm. If you are a car driver, their is free parking. If your coming from South Ealing Station its about a 20mins walk. So yeah it was great to see my friends daughter back on the mend and although I was not a patient and never want to be but I could see that the staff had done a great job.

In principle this hospital provides an important service to patients needing rehabilitation ,…read more having spent some time at CP recently it has not delivered this important service . There are many issues but it is clear that while senior management seem to well provided for there is not enough basic equipment such as hoists to care for patients.

There are many things I don't like and hospitals are one of them. The long chalky corridors,…read morefluorescent lighting and the odour of chemicals makes me feel like I'm in a sort of horror movie based in a laboratory... Not to mention the long and ever so boring waits. Kill me already! In this case, I felt differently. From the moment I booked an appointment with my GP to my first pre assessment surgery and following up to my surgery and recovery, I found the process to be very quick and efficient. The staff are as nice as could be in a hospital (or at least, in front of the patients until they talk badly about them in the coffee room). The follow up from visits is quicker than they usually anticipate. For example, I was told it may take 4 weeks until I get my surgery done but next thing I know, I'm back in 2 weeks after. If they are trying to set expectations low, they are doing it very well! There is a cafeteria area on the ground floor -with outdoor sitting area- and a restaurant not too far a walk from it. If you're hesitant about hospital coffee, don't worry there's a Costa Coffee. They also have a WHSmith right by the entrance which is well needed to buy books, drinks and snacks. No more boring waits! Speaking of waiting, I personally didn't wait as much as I have done in other hospitals. There is a self check in machine by the entrance and once I arrived at the floor, my name was called out before I could take a seat. Before the operation, I had two sets of Doctors come see me to talk me through anything and assist with any queries or concerns I had. They were very clear about things they would and wouldn't during the operations which may affect one. Despite being a very busy hospital, they seemed to be organised and aware of patients. The only downfall was that there weren't enough beds to accommodate all patients. I also had a phase of bleeding and discomfort and it took a while for the doctor(s) to arrive and check on me. I do appreciate its busy but at the end of the day, something else could have happened. Overall, it's the best hospital I've been to so far and can't fault them for anything. Thank you WMX hospital!

A much improved hospital. I experienced courteous and efficient staff. Appointments for out…read morepatients very well managed.

Extremely bad and poor experience . I can't believe how they can tear the people , so rude and Un…read morerespectful . Had a injure on my leg can't even walk and move and need it to wait 3 hours to give me nothing . Honestly and those people taking money for staying there and do nothing and to not communicate between each other . So bad . Especially the doctor without any uniform so rude . Can't believe this hospital it is still exist ..

dont go here unless your wanting to come out dead from infectionread more

I was in Charing Cross hospital (ED Department) Saturday 1st of February of 2025. I had to receive…read morea blood transfusions for my several anaemic. For Just one unit of blood they made me wait more than 24 hours! I had to spend the night there, without any information, except.."you have to wait". Night doctors never came to see me, morning doctors on Sunday came to see me after 10;30 am. A procedure that normally takes 6pr 8 hours it took more than 1 day! There are no communication between that team!!! I had to return on (13/02/2025),10 days late to the ED department at Charing Cross Hospital. After my horrific experience 2 weeks ago, and this time it was just as horrendous as the first time. I arrived at 9:30 am. to get my second blood transfusion that my doctor sent me 2 days ago. After having waited for 6 hours, a doctor came to told me, in the middle of the hallway, that they didn't think I was needed another transfusion, so he was very sorry but I had to go home. And I told him, "after having me waiting 6 hours, that I am here because my doctor told me two days ago that I needed another transfusion, because my anemic. You don't even ask me routinary questions about how I feel. and you tell me, you just think that I do not need it? And He answered me, very calmly, yes I'm sorry, we can't do anything! I have been treated in public hospitals my whole life. I have even been treated in this hospital many times, and always was fine. But the ED service in Emergency department, is the worst I have seen in my life, those people do not communicate with each other, they make you wait for hours for everything, they have almost no communication with the patient, and the only two times I was there I felt that they gave me very careless treatment.

Four star review, it's for the staff and the facilities and the knowledge and the patience and the…read morekindness. And my surgery going off without a hitch. And my doctor coming back to see me even after he took off for the day. I have to reserve the fifth star. I want to blame one person, but at the end of the day this is a hospital and it should be systematic and no one should have to wait from 10:40 to 5:30am to get to sleep after a major surgery. None of the amazing nurses on my floor could help me. All they could do was call an Asian gentleman which I believe is a nurse so that he could he took a very very long time coming up and when he did he gave me 1/2 of what appeared to be a Valium. (Took him hours to deliver). I explained to him that I just had major surgery was woken up by my neighbor in a very loud voice and that I have insomnia since I was brought home from the hospital at three days old. At home where it is legal I smoke marijuana and go right to sleep like a baby. However, When I am in places where it is illegal I require temporary meds to sleep. Function. I'm OK with that once in a while but I did tell him that my tolerance was very high my weight is not 103 pounds like some ladies and I told him the dosage that I used to go to sleep when I'm on a plane or in a foreign city with jet lag. (2mg Xanax) they don't have that here so he gave me a half Valium. Zero efficacy. Took other half 45 min later when he allowed. Nothing. 5am still awake. Terrible. This all began at 10:40 PM it's nearly 5PM I still haven't slept. last night I slept 1 1/2 hours. My blood pressure is extremely dangerously low right now and lack of sleep does not help this. This is literally a 99.9% hospital and staff but this is a major problem and it hurt me. now I'm getting fluid for my extreme low blood pressure. Still no sleep in sight. Insanity.told me that regardless of the need for a patient - only one Valium per persoN can be given for sleep. The problem is how we metabolize drugs is completely different from body to body size to size and even physiology comparing a 90lb woman or a 165lb woman or a 250lb man. Or someone that takes international flights And has to pop something to get past the jet lag and work. I'm posting this review Because im exhausted ands I was just moved from the hall (where I don't have to be in dead silence) back to my room - wired from the lack of sleep medication afTer a major surgery. The lady on my floor told mE no one gets more than one Valium to sleep. If my plastic surgeon did that to me diiring our inpatient work - I would never be able to fet through our surgeRies. Abuse is one thing, but taking a surgery patient with less than 3 HHS's of sleep. In 48 hours - and telling thEm one size fits all And then dumping them in their room is not how I've e bbeen treated in ssimilar situations. In the ER part, I had to scream and scream at the top of my lungs writhing in pain for hours. I didn't need to be drugged out of my mind, but not administering enough morphine for 8 and 10mm stones, should be a crimee. Finally, later someone, I think my doctor, gave me an ACtUAL effective dose that took awAy my pain and aallowed me to sleep for two hours. people with major surgery require SLEEP to HEAL. One size does not fit all. 1040pm to 5:00am was a very ugly, jittery painful nnight of no sleep afteR major surgery. Other than this experience all else is great. (had I know I would be treated like a drug seeker) I would have gOne somewhere else that can help with pain and healing sleep modalities quicker and more effectively. These were the largest stones stuck in my kidneys in 30 years of pushing out a total of 38 sTones. I feel Bad for hyper people liKe me. Healing is near impossible without sleep. Less than 4 hours since admitted 48 hours+ but I feel worse for the people who have came before me and experienced this and for alL the others that will if someone with compassion and a greater understanding of physiology and absorption. no body is created the Same. He didn't even interview me. It wouldn't have matteered either, he has one half rabbit in his arsenal. And for me it might as well have been a placebo. Game me no eye contact or acknowledgement. Even while I was speaking with him. This went from THHC best experience to a deeply disturbing one.

My husband has been under the cardio thoracic team for the past 6 years. The experience he has just…read morereceived from Mr Chuckwemeka's team, namely Jonathan and Dr Macey has been second to none. Treated as part of the team. 5 weeks today, since a prosthetic metal valve replacement after a 7.5hr op and nearly back to normality is a true credit to these guys. Not forgetting the excellent aftercare in CRU as well. Admittedly my husband is a very positive person by nature and takes a huge interest in himself which apparently the team have assured him that this has aided his good recovery. As a visitor I would like to see a couple of improvements with regard to parking meters (please contract a pay by phone service). With such a big hospital it's a long way to get back to your car to feed the meter! Also, the Restaurant should be open longer hours and also on a Sunday when it was impossible to even get a drink! For most people visiting in Hammersmith it becomes a long day out and food and water is key to keeping our stamina up. Finally, the entry to the car park is so horrible and costly if you catch the barriers. Please come up with s better solution. Otherwise on behalf of my husband and I a very well done for such a pleasant experience all round. Would highly recommend to friends and family.