Absolutely hated the service here. So rude. On top of that, had to ask to try on each pair of…read moreglasses because each were behind a glass barrier. I had tried on a pair of $400 glasses at another store and was impressed by them and had them in mind when walking into this store, so I wanted to be impressed, However, the service and the fact that I had to ask the angry man to look at one pair of glasses was absolutely ridiculous.

absolutely LOVE this place! like a few other reviewers, I stumbled by one day on my way to lunch…read moreand was so enamored with the selection. When I asked to try on a frame, the young man was very helpful in showing me that and some other frames. Even though they were quite busy, he and the owner took the time to create a custom frame combo for me! When I came back to pick up the glasses, I discovered that they filled out the tax info so I could get a refund later and the airport. Wonderful experience all around!! I get so many complements on these frames - and lucky me, I'm headed back to Paris. And I will definitely be headed back to visit this gem and get some more frames!!

My first experience with AV was Year 2016...and I've never gotten so many compliments on a pair of…read moreeye glasses in my life! I absolutely adore them. The TSO technician told me about 15-20 years ago (can't remember how long ago really) that AV's son had come into this TSO store all disheveled from traveling about door to door all day pursuing businesses. The original doctor of this TSO location (since retired) loved the frames and said yes! Some background info told to me by my eye tech... The son told the doctor how the Valentin frames came about being made by his father; who I shall refer to as the creative genius of artsy frames!!! It was because his wife wasn't satisfied and didn't like any of the eyeglass frames being sold in Paris at the time...so Mr. Valentin (genius mastermind and engineer I think) got to work. But, because his frames were so unique and out of the box...made out of resin for instance...the son had a hard time getting eye doctors to agree to display and sell them. And so because this TSO doctor on a small Texas island near the Gulf of Mexico ocean...in Galveston said YES...I have a fabulous pair of specticals that I adore! Shop TSO! This location has the best selection of frames I've ever seen.

Well-made stylish glasses but don't order at a trunk show. I ordered a pair in October of 2023 and…read morenever received them. My optician called the company and they kept giving him a date, three different times and they were never sent. I personally emailed the company twice and never got a response. Very bad customer service for any company, especially one selling higher end frames.