My mother stayed at Smithtown Center for a year and a half as a dementia patient and later, a…read morecomfort care (end of life care) patient. The staff always kept me well-informed about my mother's health. This is key for families of dementia patients. For this kind of care, it's the staff that matters most. The key players are the unit coordinators, and we had great ones: Kelly and Jenna. Both were very patient and attentive. Jenna eventually felt like a friend of the family. She took a personal interest, and went above and beyond to resolve issues in my mother's care along the way. I was there constantly during one period of time, and really saw how things work. I was amazed at the quality and number of people involved in my mother's care. Besides the coordinators, I was very impressed by Supervisor Marilyn; NP Liz; Night nurse Christen; Med nurses Garcelle, Angie, and Danielle; Aides Carline and Christia; OT/PT's Gary, Pierre, and Jennifer; Speech therapist Ann-Marie (regarding chewing/swallowing); Social Worker Donna; Recreation assistant Jennifer (who helped me Facetime with my mother when I couldn't visit); and Violetta (who *tirelessly* kept the whole unit clean). Pretty much everyone really knew my mother and the details of her care! My mother REALLY did not like taking medicines, etc., but the team displayed some amazing skills in gently getting her to cooperate. The comfort care period here went much better than home hospice care would have. The team took care of all medications, cleaning, laundry, and other tasks so I could just be there for my mother emotionally. In all, Smithtown Center is staffed by a large team of very nice people who were very helpful to my mother and me. Thanks, Smithtown Center! One last thing is, that in comparing notes with others, I learned that Medicaid patients got the same, high quality level of care as the self-pay patients.

the nurses and doctors were helpful and pleasant. The nurses aids are terrible. First it took them…read moreabout 3 weeks of complaining daily to give mom her dentures, hearing aid and glasses. She was eating with no teeth in her mouth. wh changing her diaper, stool was left in her diaper and vaginal area where I had to take off diaper and clean after aid. This went on for weeks as well. There is no such thing as low sodium diet and mom has been not 1 working kidney and heart failure which makes it dangerous for her to have too much sodium. The food is also really bad and cheap. Chicken consists of a chicken patty, and lots of pork being served without choice but a sandwich. The physical therapist deprives my mother of the time allowed, so she hasn't made almost no difference since she came in 4 weeks ago. Mom isn't Mobil and can't teach anything by herself and after I leave everything is removed in front of her so she can't get a drink of water, a snack, her tissues, her books to keep busy or anything else. When changing mom's room they left everything of hers, including what will keep her from falling out of bed, in the hallway. I came in at 7pm and had to put her room together to keep her safe. If thinking about coming her I would say don't if you care about your loved ones!

The good: No bad smells, clean facilities, generally caring staff, saucy energetic RN, physician…read morereachable by cell phone, great PT, helpful LCSW, Medicare covers, good central location. The bad: truly short staffed for the type of care we needed (needed more 1:1 care for physical neurological needs), often fell out of bed/chair with no one to help, got dehydrated, got UTI, got Covid. Not a good place for neurological patients. Need to be able to speak for yourself. You might be lucky and have a roommate that can speak for you when you've fallen out of bed. Maybe you are lucky to have family to make a stink to get the care you need. If not, you are highly likely to languish. Sorry Hamlet. We had high hopes but it did not work out.

Most aides were horrible They take o close to an hour to…read moreAnswer the call button My medication to breathe was not on time most days If I requested a nurse I was told they were not on the floor and I to wait to do a breathing treatment. I would not recommend the hamlet to anyone and I pray that no one needs this facility. Please go somewhere else if you need help

The emergency room at St. Catherine of Sienna is the worst. Should you ever have an emergency and…read moreneed to be seen, stay far away from this hospital! Sat in the waiting room for 1/2 hour with no other patients in sight. Was taken to a cubicle to see a doctor and waited for 2-1/2 hours with not a doctor coming to check if your dead or alive. I can understand there are other patients that need to be seen also, but have some kind of communication. Left us there and never even checked on us. Literally, only person that came by was the cleaning guy sweeping the floor and actually made me lift my feet so he could clean. Seriously??? Wound up walking out at 1:30 in the morning without ever being seen. Horrible place.

NON EXISTENT type of care. Waited 3 WHOLE HOURS in the emergency room WITHOUT BEING SEEN. i left,…read moreand went to an entirely different hospital. DO NOT COME HERE. St. Catherine's needs to have their accreditation revoked and shut down. the employees and "healthcare professionals" are milking the clock, not actually providing care.

I was at Luxor for almost 5 weeks, for the most part I think the care…read more was great, Dr Patel was awesome, the nurses also, Marlenna, Courtney, aides - Nazmar was amazing, housekeeping was good also. Physical and Occupational therapy was great, I had June and Stacy, loved them both they taught me so much. Ellen in medical records was also very helpful, receptionists Claire, and Lee were also so sweet. I was not happy about the weekend staff, they were never around. The only real issue I had was the food, it was of poor quality and pretty horrible. But I made alot of friends, residents included... Ellen

My husband was at Luxor for more than 8 weeks and we were very pleased with his care. The staff was…read morealways friendly, caring and willing to help. Nurses Sophia, Shannon, Shawn were great. The always present Sophia was on top of any medical needs my husband had and always available for questions and concerns. The nursing assistants work very hard. Thank you to Rose (wonderful), Lisa and Amanda. I cannot forget to praise physical therapist, Joon and occupational therapist Jackie. They were so kind and patient with my husband. The food was very good and plentiful. The dietary staff was very accommodating and concerned. Lee and Clare were the friendly faces that greeted me each day. And, of course, the lovely Fiona was always present in the cafe to offer a cup of coffee and a treat. Thank you to Avi for being so friendly and concerned. I am sure that I have forgotten to name every person who helped my husband, but I want to say thank you to all of you!

I recently had shoulder surgery and my surgeon recommended St Charles for my rehab and I couldn't…read morebe more pleased that they did. Many thanks to Brian, Carder, and the team in Smithtown for getting my shoulder back to full mobility in a relatively short period of time.

If you need physical therapy look no further than the Smithtown location. I had checked this out…read moreprior to having surgery. Very pleased with the pre hab appointment everything explained throughly. The entire staff is professional and caring and helpful a pleasant atmosphere as well.

i held off doing this review for a while because i didn't want to be biased. i can't give more than…read moreone star because the level of care here was so far below what we were told it would be. I had a family member who stayed here for two weeks following a hip replacement. During that time they developed a stage 4 bedsore that never healed up until they passed a year later. Whether the problem is the facility being understaffed, neglectful, or spread too thin, my main point is that you cannot leave anyone you care about here with peace of mind. We were there every day in shifts because we had multiple family members take turns since we all work and it was always a struggle to get a staff member in the room to help the patient stand up. For a bed sore to form that quickly, they probably didn't get to stand up at all aside from the times we flagged staff down. I wouldn't recommend anyone to have a loved one stay here unless they can have someone there with them 24/7 and make sure they get attended to.

Avoid at all costs. We brought my father here for short term PT after a fall. He went in at maybe…read more85%, after 2 days, he has been rushed to the hospital. The aides and nurses have no urgency to get anything done. I told them that my dad was having a fever, in pain, and not looking well. They assured me that he was fine. The nurse on 2N, Andrea, even said he ate an entire meal right before I got there! Meanwhile, my dad could not even swallow a sip of water. We are very present and have been very active in his medical recovery. They were still negligent knowing that we are always there. This place is inadequate at best. The social worker, Jill, is great. Very helpful.

Best Nursing Home & Staff - St. James Rehabilitation & Healthcare Center…read more St. James is truly the best nursing home with the most caring and dedicated staff. My best friend always goes to St. James, and while my father is in another facility due to needing more supervision, I don't feel they care for him the way St. James cares for my friend. The attention and compassion at St. James are unmatched, and they even offer iPad calls, something many other facilities don't provide. The staff is amazing, and I truly believe that comes from strong leadership. The head of this facility, Cristen Wei, was our case manager years ago and was promoted to Administrator. Because of my loved one's needs, we have used this facility for years, and I can confidently say I love all of the staff and absolutely adore Cristen. She is the most patient, kind, and compassionate person, and it's clear that she has created a culture where the staff goes above and beyond for their residents. Thank you so much for everything you have done for Mike and me! We are forever grateful! Love always, Mike & Loriann

My first full day yesterday. Asked for a pain pill at 7:30 am and didn't get one until 8pm that…read moreevening! I asked again 3 am this morning and was told "The nurse left." The nurse LEFT ? What??????? I am here for a pelvic fracture. I was told yesterday that there is NO PT in the weekends!

Excellent care and staff. Dan Lee my PT was awesome. The facility is clean. The PT staff is…read moreprofessional and hands on care.

Accompanied my wife to her initial visit today. Was very pleased by the premises and especially…read moreMike. He is very knowledgeable, friendly, and low key. Definitely interested in helping his patients, doesn't rush, answers all questions. We've already set up appointments for twice weekly going forward. Also should note that the other staff we met, a therapist and the receptionist are friendly and helpful. An excellent first impression.

Well - the nasty Nursing Director Nancy was let go! She spent her days reminding the workers where…read morethe door is and that they're all replaceable (instead of encouraging them and trying to make what little staff they have feel important and appreciated) I guess she didn't realize she was replaceable too They've hired a new administrator - let's see what she can do Unless the CEO Mike stifles her, too.

Decided to discharge my dad when my mom told them no one was going to be home. Gave us no notice…read more The direct staff was nice, so kudos to them for keeping the place running - that's the only reason for the second star.

I became my mother's caregiver in 2012 while moving home and starting a business for the second…read moretime. After 4+ years of making it work, my mother became sick to the point that she needed more care and supervision than I was able to provide due to my work responsibilities. A friend recommended Kelly from Helping Hearts and she was wonderful. She came to my office for a meeting to explain all of my options for care, was immediately available by phone whenever I had a question about the program. Kelly constantly took care to make sure the aid watching my mother was the right fit for her. She accompanied the aid on the first day to supervise everything to make sure it was to mine and my mother's satisfaction. Very professional, courteous, kind, and understanding.

That's Right ! As good as it gets! Helping Hearts at Home was there when I needed someone, very…read morelast minute, to watch my mother. Two funerals back to back in another State, and I needed help fast. Helping Hearts at Home stepped in and took care of every need. We continued to use their services from there. All I can say is that they listen to your needs and provide. Kelly has a wealth of knowledge and is able to provide most valuable information. Thank you Helping Hearts at Home!! You were there when we needed you, every time!