My Dyson V8 was not working. The problem was a non functioning battery as well as clogged filters. The battery and filters were replaced and the machine works like it was new. It really sucks...up the dirt. James, the store manager was terrific. He diagnosed the problem and fixed it while I waited. You can't ask for a better manager or technician. He is the best!! read more

STAY FAR, FAR AWAY!!! Horrible, non-existent service. Dropped off a vacuum and cannot contact anyone at the store, only unreturned voicemail messages. They've had it for a month and I haven't heard anything. This place is a scam center and if you ignore my experience, you're going to totally regret it. Take my advice as your warning!! read more

Be careful about this service center. I brought my Dyson hairdryer in for repair. I was told I would get an update about this the next day. No one called me for an update and no one picked up the phone call or returned my phone call in this service center. I logged into my Dyson account and call the central Dyson line and they said THERE IS NO REPAIR TICKET CREATED for my repair. So now my hairdryer just went missing. I am extremely disappointed and angry with the service this service center provided. So where is my hairdryer and what's going on with the hairdryer???? read more

Loveliest experience. My Airwrap stopped working properly and rather than calling Dyson, packing up the machine and sending it back for repairs, I brought it here. My appliance was repaired and everything was explained to me. It feels so rare anymore to find people who care about their work and their customers. Thank you for helping me! read more

As soon as I walked into the store, I felt welcomed and taken care of. They knew my issue they told me my issue before I even knew my issue and they gave me an answer to my problem. I love this specific location. The one in Fairfax is just not that good read more

Lost remote to fan brought in and hours were listed incorrectly online so left work early to only find out it was 3pm closing instead of 5pm

The man who fixed my vacuum cleaner was outstanding. He identified the problem and found other parts that needed to be replaced. He asked if I'd like to wait. Since it took an hour to drive to the service center, that worked great. . When other customers needed service, he politely asked them to wait. He finished my repair without interruption. My dyson looks new. Think he cleaned every part. Kudos to this employee. read more

I took my vacuum into the service center and Richard was very helpful, diagnosed the issue and repaired it within 30 minutes. I was impressed with the entire experience -- the service, the cleanliness, and even the real-time emails letting me know what was going on during the entire process. read more

Absolutely amazing help and they don't seem to over charge like a lot of other repair shops would.

We took our Dyson vacuum cleaner here as a last resort. I was going to throw it out but the reviews on Yelp encouraged me to take it here. The technician was fantastic, prices are fair and the vacuum is like new. Dyson is a quality product and needs maintenance to last a long time. I suggest this service center! read more

is there something less than a "1" rating! I received a fan for Christmas, we returned the product following the process exactly right away. Received verification Dyson received the returned product. Informed it would take up to two billing cycles for the return to process. That was February 6th. Called multiple times, and each time was told it was being processed immediately, still have not received our refund! called again 10 days ago, was assured it would be processed in 1-2 days. Nothing! would not order from Dyson again! read more

Great customer service. I really appreciated the help I got with my Dyson hair dryer. Highly recommend

I have waited for over a month and the text system is not good. Still not done today week 5 and now I just will get it and take it somewhere else. Not honest either. Wanted me to get new filets when I asked if they were disposable D said no I thought you wanted new ones! No I wanted what it needed. Still not fixed today. I needed a new battery. He said he texted me in the 9th. It was the 8th. I was in a week and a half ago and he said maybe next week. I guess he didn't like me. Lots of good reviews on this place but my experience was all bad. read more

The laser detects brush roller of Dyson Vacuum V15 was stopped spinning. I looked into their website to see if there are any solutions or troubleshooting but wasn't lucky. Fortunately, I've found a Dyson service center in my local area which is on N. Rolling Road just about a few miles away from my place. I took it there and explained what happened. He checked my 2-year warranty and gave me a new one because something happened with my laser detect brush roller. I'm just happy and lucky to have this store in my local. Thank You. read more

Always great at fixing any concerns. Due to this great service, I purchased another cordless vacuum for my boat while I was there

Took our Dyson vacuum cleaner in for service. It had a burning smell and the extension hose needed to be replaced. The lady checked me in and asked if I could wait - "it may only be 10 minutes." Sure enough, not 10 minutes go by and she brings out the vacuum. "Hair had gotten caught under the roller and melted the (whatchamacallit). I put on a new front piece. The top wasn't sealing, so new top seal, and new hose. This unit is out of warranty.... but it's never been serviced.... So I cleared all the charges. Have a nice day!" So, yeah... Very quick service, several new parts, and no charge! read more

I contacted Dyson and placed a repair order and received a reference number. The closest service center in my area is Baltimore. I have been calling the Baltimore Service Center for more than a week. All I get is an answering machine. I called the main Dyson number again and explained my situation and frustration. What's the point of a repair reference number if you're unable to reach the store. The representative told me the repair centers hours. I knew the hours before calling them again. If no one answers the phone, why should I trust the hours? I'm not doing a 90 minute drive to a store that may or may not be open. The representative said the number on file is their only contact information as well. They are unable to reach them either. This is just sad. Why would they do business with a company they can't reach! That doesn't reflect well on Dyson. My vacuum is still under warranty for three years. What's the point if I can't take it for repairs? This sucks! I may have to end up purchasing another machine. Why should I if the issue is one that can be fixed? You were looking good Dyson, until this. read more

Update 2/7/23: Note that Dyson responds to most negative posts stating they are "sorry" to hear about our negative experiences and would "like to make it right". Clearly this is so that people reading the review will think Dyson was willing to fix the issue. I reached out via email as requested by Dyson in their response below and a few days later they simply stated they could not do anything. So if you are considering buying their extremely expensive hair dryer, remember this (as stated directly by Dyson) "The cost to repair or replace the motor is greater than the cost of a replacement machine" and the warranty is only 2 years. Our motor burned out just over 2 years and with low usage (twice a week on average, not everyday) Other hair dryers have lasted 10+ years and cost a fraction of what this costs. Original: After 2 years my wife's $500+ Dyson hairdryer stopped working. The whole process of trying to contact Dyson for support was horrible. After several attempts over several months I managed to book an appt at this service center via chat. It was a 45 min drive one way and when I got there the guy took the hairdryer and said it would be ready in 25 mins. I waited 25 mins, and he came out and said he couldn't repair it. He had nothing else to offer. No replacement, no acknowledgement that a $500 hair dryer should Never stop working in 2 years. That was it. Really Dyson? Never again - I get better support for the cheap Shark vacuums. read more

I went in today with my corrale that was having problems charging. Kelsey was a rockstar in helping me - super nice and replaced my device quickly and efficiently. I don't leave reviews often but she made my experience so lovely! Normally running an errand like this is cumbersome but she really made it a great experience. read more

I was having problems with my Dyson picking up dirt and stuff from the carpet. When I went through the normal troubleshooting, everything looked good. So I took the vacuum up to the Dyson Service Center. Getting there is fairly easy, and parking is convenient. There was a small line when I got there, but the reason that I'm not giving DSC 5 stars is that there was no customer service rep in the front to let people know the techs (who double as CSRs) were busy in the back. Once I saw the flow, it was easy to figure out, and the reps were able to get through the line (4 people, all with various problems/questions) quickly. The rep listened to my situation, and saw what was going on. He took the vacuum to the back, and a couple minutes later he called me to the back to explain what the issue was. Turns out last time I cleaned it, the face plate and brush weren't properly replaced, so the brush wasn't agitating the carpet. He put the items on correctly, and gave me a demo that worked much better than when I brought the unit in. And there was no charge. Even though the DSC is about 40 minutes from my house, it is well worth the trip to get Dyson certified techs to look at the vacuum. read more

Lucky to be somewhat local & drive from an hour to the Baltimore Dyson Service Center. Did the usual pre-internet search of forums & message boards. Thought I has a crappy stick vac trigger that stuck. Turns out it user error on my part for not properly letting filter dry after washing it. Moisture was seeping from the filter into the trigger compartment. Told a let it dry for at least a days. Even better that my Dyson Animal vac was still under warranty & they upgraded the battery. Customer service was A+++ from the moment I called to see if they could squeeze me in. I handed a young lady my Dyson Animal vac & ate lunch in my car. Probably 10-15 min later I receive a call that it's done. Saw several other people waiting in their cars as well. We pay a lot for our Dysons, definitely take care of your investment if you're somewhat local. read more

Big shout out to Kris at the Dyson Service Center in Milford Mill, MD. She was extremely friendly, helpful, knowledgeable, gave suggestions, I was very happy with my experience. This place is awesome. Very friendly, very fast, in and out. I was worried I would not have the vacuum for 7-10 days and it was a 37 min drive, but they took me right in, I waited probably 25 mins while it was being fixed and BOOM...perfect, fixed, like new. I'm the owner of two Dyson products (V6 Fluffy & Cinetic Big Ball Animal + Allergy). The problem I was having was the brush bar was not spinning on the Cinetc Big Ball. Turns out it was a loose/bad wire which they replaced in the Service Center and it's all good. I've watched several hours of YouTube fix it yourself videos, wish I had started at the Service Center. Anyway...if your within an hour of one of these Service Centers my suggestion is to call them directly. They know their product, can answer any questions, bring your product in. Walk in's take priority over product that is shipped in. Your Dyson products should be fixed that day. Hope this helps. read more

Awesome customer service! Fixed my vacuum quickly and very friendly. So glad to have this place!

I bought my Dyson Allergy/Animal vacuum cleaner close to five years ago. It has always worked perfectly, but I take it in once a year anyway. Just for a check-up so it will continue to be the best vacuum cleaner I've ever had. The service technicians are amazingly nice, even offered to pick up and return my vacuum to my home. It's easy to get an appointment, they're on time, they're professional and friendly, they keep my vacuum cleaner working beautifully. I will stick with Dyson and this particular service center. Thank you! read more

Awesome and professional service! They were able to replace the battery on my Motorhead V7 in less than 30 minutes. The young lady who works there was hustling and handling multiple customers with smooth efficiency. The A+ service from her is super appreciated!! read more

Curbside service during Covid was truly great and easy on a Saturday morning. I had already spoken with Dyson over the phone about my warranty and they said I could ship it for repair or take it to this service center. I needed a broken part replaced related to the roller/ball/wheel and the service person came out to get it, asked if I could wait a few minutes and he was back within 10 minutes with the repair complete! I waited maybe 20-30 minutes total as there was one person in front of me. There were a few people waiting and getting serviced as I left. Very pleasant, professional and I'm so pleased the warranty worked. read more

The technician greeted me as soon as he was finished with the current client in the showroom. When he picked up my vacuum, he pointed out right away what the issue was and within 15 minutes he has taken the machine to the back, and cleaned out the blockage. It seems that when vacuuming the area near my wood pile, a few large splinters got sucked up and were not able to make the journey around the piping. Lesson learned, and learned with kindness and information on other products which Dyson offers such as hair dryer and pet grooming tool. read more

Thank you Luis for the expeditious service and thorough explanation of my Dyson. Great customer service from start to finish and no appointments necessary. In the event of inclement weather this location may be closed so call ahead to confirm. The process of taking your Dyson in for a health check is relatively easy. When you arrive you check in with one of the representatives and they take it in the back and clean and service if required. It is well worth it to register your Dyson so that you can receive updates and information on all things Dyson. Plenty of parking and you can even upgrade your Dyson if you would like. read more

I brought my machine in this past Saturday for a clog to be fixed. They have curbside service. The young lady who repaired my machine was quick, professional, helpful and returned my machine in less than 30 minutes. The care and concern shown to getting the job completed was A-1 customer service. While Dysons are expensive, this made me appreciate my investment in the machine even more. read more

Brought in my new cordless because it wouldn't charge. Once I finally got to speak with someone, they agreed the battery pin was misaligned and replaced the battery in just a few minutes. Serviceman was professional and courteous. Thought it was a little strange when I walked into the reception or waiting room with no one in it. Other customers came in and none of us knew what to do. After waiting a few minutes I ventured into the back hallway to the "employees only" room, and was told they would be right there. After five minutes, the serviceman came out and solved my problem in minutes as stated above. So unimpressive first impression, but all worked out well. read more

I went in super angry. My Dyson stopped working, and their phone support could not help me, so I had to take some time off work to drive from DC to Baltimore to have my Dyson repaired. They really managed to changed my view. The tech was super nice and informative. He fixed my vacuum cleaner in less than 10 minutes, and he came back opening the unit showing me what to do if it happened again. On top of that he gave me lots of tips on how to get the most out of my Dyson. read more

My husband and I have been on a quest for a great vacuum cleaner since the onset of our marriage in 1995. We quickly purchased a Kirby. We paid a fortune for it and were not in the last bit happy with it. We soon followed it with a Rainbow, and paid more for that, and were even more dissatisfied. Then in 2008, we saw the Dyson, it was just coming out and we were doubtful... The Dyson ended our search and we were floored by its performance!! Fast forward to 3 Dyson's later, 3 German Shepherd dogs, and God only knows how many moves later, and they aren't working properly. I am about to throw them out and purchase a new one. I chanced a call a local service center. Nothing could prepare me for this experience! I haven't seen service like this is years!! Not only did they completely repair my Animal upright (still under warranty and they replaced many parts-all free under the warrenty!!) Then, they also repaired my cordless D6, and replaced a part for free (NOT under warrenty) in under 10 min, and when my dinosaur from 2008's repairs climbed to over $269, they offered me a trade in discount of 20%, plus an owner discount, and honored the internet offer gift of free attachments with the purchase, on a Brand New Dyson! WOW! I still can't believe that in this day and age a company backs it's product like that. I was already going to stay with Dyson for the rest of my life, but now I will purchase them for my children and grandchildren! Thank you Dyson! Especially Kelsey! So sweet and easy to work with! A+ Service! read more

I wish I could give this Dyson Service Center location 10 stars! After hours on the phone with multiple Dyson representatives from HQ, I randomly called this location to see if they could help. Dee answered the phone and took the time to help me troubleshoot and offer a cost effective solution. The folks from Dyson HQ told me it would be over $200 to fix my machine, and Dee gave me a $25 solution. This experience truly saved me as a Dyson customer. I'm located in DC but will forever contact the Baltimore Dyson location moving forward. THANK YOU! read more

My refurbished Dyson needed to be repaired. The gentleman took it apart in a few minutes and diagnosed it (I had done a lot of online troubleshooting and had a general idea the repair would cost a bit more than I wanted to pay for an older vacuum). The store had a newer model of my broken vacuum on sale for only $100 more than my repair and came with the Dyson 5-year warranty, so I bought that instead. The customer service was great, as the gentleman was patient and willing to talk through things with me (repair vs. buy new). I'd highly recommend this shop for both repairs and purchases of new Dyson products (they really have some great sales!). read more

With so many businesses not meeting even the most basic of expectations, it was worth taking the time to review. The gentleman who helped was very courteous, efficient and went way beyond what was necessary to make me happy. Perfect customer service and no hassles dealing with my warranty! Great job Dyson! read more

I originally tried to get my Dyson vacuum repaired by a local vacuum repair shop close to my home in NJ. The owner tried to sell me a new vacuum instead. While in MD for work, I decided to try the Dyson Service Center in Milford Mills. It was over an hour from my temporary lodging, but it was definitely worth the trip. I got to the Service Center around 3 pm and explained my problem to Dee. He said to hang out for about 15 minutes and that he would have it fixed. No one does this any more! He was true to his word. Within 15 minutes, he was back outside with my virtually new Dyson machine. I figured this Dyson vacuum was a goner, but Dee is a miracle worker. My son was ready to make the official death pronouncement but for a change, the old guy is able to prove him wrong. Thank you again Dee! read more

Dyson makes great products and their company is a class outfit. This extends to their service centers too. I called a couple times about some trouble with one unit and an offer I got for a trade-in discount. Luis was great. When I went in I brought both my vacuums. He guided me towards the right units and got me a great deal. I am already a four-time customer of Dyson. You can't go wrong with Dyson products or their customer service. read more

They fixed my vacuum while I waited and there was no charge because it was still under warranty. The Dyson Service Center on the phone just offered to sell me a new brush bar. The gentleman that repaired it was very helpful and I was in and out in 20 minutes. Top notch service! read more

Props to you Dyson on not sucking on customer service. See what I did there? Quick and very efficient service. I take my Dyson in to get a health check every now and then to make sure all is well with the vacuum that has the most powerful suction of all vacuums. Yeah that is kind of drilled in your head when looking at their products. The best part of the visit here is that despite there being a program where you can turn in your old Dyson and get a discount for a new one there is no sales pressure. I witnessed two other customers come in for minor things (maintenance like myself and a broken switch) and not once did I hear the employees try to upsale and get them to look at other products. This is a big plus for me as there is nothing more annoying than going into a place of business for one thing and then an attempt is guided to turn you another way as the words of the customer falls into a void of a bad customer service. read more

I could not be happier! I brought my Dyson Slim in, as it was no longer spinning or picking up. I tried to clean it out myself, but could not get it right... I pulled up to a lovely service center, clean as can be and was helped right away. It took him about 10 minutes - evidently there was a lot (I mean a lot) of cat hair lodged in... and it works amazingly well LIKE NEW now! I couldn't be happier! read more