Dery Funeral Home is one of the few remaining family funeral home that genuinely cares about you…read more Having to deal with the untimely passing of a spouse is not easy and they were so comforting and sensitive to the situation. They ensured I received what I wished not what they wanted to sell. Every single staff member is professional. My parents did all their pre-planning with Derys and were extremely satisfied.

I never leave bad reviews for any local business as we are all just trying to do our best. However,…read moreI feel very dissatisfied and disappointed with the service and care I have received. I've reached out on numerous occasions asking them to just make it right. They have not been forthcoming with doing so. My father passed away in March of 2021 and I've been fighting with Dery's funeral home with obtaining a military flag in which my father is entitled to receive. To back up the night my dad passed 2 very young staff members (early 20's) came to get my fathers body. They did not greet us or give us condolences. Upon getting him out the front door they almost dropped him head first out the door and the young man had to catch him. Several days later my sister and i met with one of the funeral directors to go over the signed documents. My father had pre paid for his funerals arrangements. He was a simple man and didn't want any fuss- burn me and bury me was his modo. During that meeting the funeral director asked me if my father had any more $ as he wasn't charged "enough". I was very confused at what he asking us. I told him that no my father wasn't rich but just wanted to keep things simple. He said I will have to talk with and see what we can do but there would be additional charges. I said that this was paid for only 6 months ago and we are aware that cremation fees may change but otherwise it's a signed contract! He leaves us and goes and chats with someone and says we will honor the contract and nothing else will be charged.. My husband went a picked up the urn and paperwork at the end of March and they didn't say anything to him about receiving a flag or even explaining any of the paperwork that was being given. The day of the funeral we were suppose to have military honors and be presented a flag. Neither of those happened. My sister and I were extremely disappointed and angry. When contacting Derys about that following Monday am (they were the ones who suppose to set things up) no one had any idea as to why they didn't show. And told us that a flag was given to us the day we picked up the urn and paperwork. Which we never received at that time nor did we know that's when we were suppose to receive it. My sister called Derys in July and was given the run around that they can't speak with her because she wasn't the contact person. I called later that day and asked about the flag to which i was told we were already given one. I then explained that we were not given one during that time and the funerals I have attended they were given out at the funeral. Donna said she would order one. I called again on 8/19 and I was told that they would again order me a flag and call me when it arrived. I never received a call. I decided to call back 12/10 to check in on the status. I was given the run around AGAIN. Because we did not use their services so we aren't entitled to one now. I had told Donna on the phone that my sister and I are extremely disappointed with the service and care we have received and asked her how are you going to make this right. She told me she would order me a flag and call me when it came in. I asked her why she didn't order one in July when I originally called- to which she had no answer. So basically out of that phone call I have gotten nowhere and beside myself. To a company that should be compassionate and sympathetic to those that are grieving is not something that I received from the start. I will never use their services!

I was truly impressed by how helpful and respectful Mike and his associates were in bringing about…read morethe rather complex funeral wishes my mom had requested. Everything was dealt with in the most stress-free and straightforward way, making what could have been a terrible experience into something that everyone that knew my mom agreed was exactly what she would have wanted! I also appreciated being able to plan most of it before she actually passed so there weren't any surprise fees. I highly recommend them.

When the propane delivery crisis hit The Berkshires this winter....another company refused to drive…read moreon the winter roads and people were running out of gas. George of George Propane stepped up and worked around the clock to serve hundreds of desperate customers - and others. He showed real concern and caring! I do not use propane but called several users to contact George. They were thrilled and canceled other providers who did not give a hoot. I hope George made a bunch of new friends and customers! He was terrific!

First time using any propane company and it was a stellar experience. Kathy was a gem and was very…read moreaccommodating even with fuel assistance being difficult. I called Tuesday at noon, fuel assistance had not reached out like they told me they would and Kathy went out of her way to contact them herself and by 5 p.m. we had a full tank of propane. Despite what other reviews have stated, I can say my experience was the opposite! Thank you so much George Propane, and a special shout out to Kathy who saved the day!!!

Joe and Chris are great people they help people through rough and trying times such as the passing…read moreof family members. I have known Joe for many years and consider him a good friend and a great person

E&Mwas incredible. They were fast reliable and really really professional. I had an emergency…read morelast-minute trip that I needed to take as a chef consultant. I had all eight knives sharpened perfectly and ready for me within 24 hours. Thank you so much. I cannot recommend these guys enough.

Wonderful tailoring! Done w/care and expertise. The quality and attention to detail has yet to…read moredissappoint! Thank you! Brooke

Way overpriced - 33.00 for a pants suit? They take way too long- The turnaround time is at least a…read moreweek. They know that there is no other place that is close.

We have always had a great experience with French's! They are always available for questions or…read moreconcerns and I have always been happy with the care of my belongings. Highly recommend!

I've rented a unit on behalf of a relative for two years now, paying automatically by credit card…read moreevery month. Apparently my card was declined this month (simply because it had expired and needed to have the expiration date and CVV updated). I had simply forgotten I needed to update French's when the new card went into effect. If the owner had observed the courtesy of phoning me at the number she has on file, we could have solved the situation in a couple of minutes, and she'd have had the money in their account by now. Instead, she chose to send a snail-mail nastygram with "CARD DECLINED" stamped in red and a late fee added. When I called to rectify the situation, the owner (I assume she's the owner) was very abrupt and extremely rude. She claimed to have sent several bills (I've received NONE) and to have called the phone number she has on file (I've had NO calls from her, and BTW, our answering machine is working perfectly). If you want poor customer service and a complete lack of basic business courtesy, rent from French's. Otherwise, steer clear and find another storage business.

Have "stuff" and need storage? Maybe a Summer place in nearby Becket that is just overflowing and…read moreyou need to get things out of there and into storage? Call B-Safe. Two locations in Lee, both near the Mass Pike Exit, great rates (trust me, I called around), 24 hour access, and the woman who runs the show is awesome! I was pleasantly surprised to find my new unit REALLY clean (she obviously cleans them) which people renting would expect, but having rented storage in the past, I know this often does not happen. Seriously, my storage unit's floor is so clean you could live on it (but you cannot live in these, of course) :) Call them!