Dery Funeral Home is one of the few remaining family funeral home that genuinely cares about you…read more Having to deal with the untimely passing of a spouse is not easy and they were so comforting and sensitive to the situation. They ensured I received what I wished not what they wanted to sell. Every single staff member is professional. My parents did all their pre-planning with Derys and were extremely satisfied.

I never leave bad reviews for any local business as we are all just trying to do our best. However,…read moreI feel very dissatisfied and disappointed with the service and care I have received. I've reached out on numerous occasions asking them to just make it right. They have not been forthcoming with doing so. My father passed away in March of 2021 and I've been fighting with Dery's funeral home with obtaining a military flag in which my father is entitled to receive. To back up the night my dad passed 2 very young staff members (early 20's) came to get my fathers body. They did not greet us or give us condolences. Upon getting him out the front door they almost dropped him head first out the door and the young man had to catch him. Several days later my sister and i met with one of the funeral directors to go over the signed documents. My father had pre paid for his funerals arrangements. He was a simple man and didn't want any fuss- burn me and bury me was his modo. During that meeting the funeral director asked me if my father had any more $ as he wasn't charged "enough". I was very confused at what he asking us. I told him that no my father wasn't rich but just wanted to keep things simple. He said I will have to talk with and see what we can do but there would be additional charges. I said that this was paid for only 6 months ago and we are aware that cremation fees may change but otherwise it's a signed contract! He leaves us and goes and chats with someone and says we will honor the contract and nothing else will be charged.. My husband went a picked up the urn and paperwork at the end of March and they didn't say anything to him about receiving a flag or even explaining any of the paperwork that was being given. The day of the funeral we were suppose to have military honors and be presented a flag. Neither of those happened. My sister and I were extremely disappointed and angry. When contacting Derys about that following Monday am (they were the ones who suppose to set things up) no one had any idea as to why they didn't show. And told us that a flag was given to us the day we picked up the urn and paperwork. Which we never received at that time nor did we know that's when we were suppose to receive it. My sister called Derys in July and was given the run around that they can't speak with her because she wasn't the contact person. I called later that day and asked about the flag to which i was told we were already given one. I then explained that we were not given one during that time and the funerals I have attended they were given out at the funeral. Donna said she would order one. I called again on 8/19 and I was told that they would again order me a flag and call me when it arrived. I never received a call. I decided to call back 12/10 to check in on the status. I was given the run around AGAIN. Because we did not use their services so we aren't entitled to one now. I had told Donna on the phone that my sister and I are extremely disappointed with the service and care we have received and asked her how are you going to make this right. She told me she would order me a flag and call me when it came in. I asked her why she didn't order one in July when I originally called- to which she had no answer. So basically out of that phone call I have gotten nowhere and beside myself. To a company that should be compassionate and sympathetic to those that are grieving is not something that I received from the start. I will never use their services!

I have been waiting for a Death Certificate for over 75 days. They are incompetent and…read moreunprofessional. At times like these you figure they would be sympathetic and thorough. I keep getting a run around. I paid a lot and received nothing but grief at this point! Thanks amateurs.