Dwell sells nice things for your house. I would quite like to 'live like this', as their adverts say. I have bought the odd trinket, and a second hand coffee table on gumtree, but after endless searching, it turns out our perfect sofas were right under our nose at Dwell. So we bought them.
Don't get me wrong, the sofas are great. Sturdy, and with washable covers (ideal if your dog is as fond of both mud and sofas as ours). The salt and pepper shakers were a good present. The coffee table looks nice.
However, their customer service leaves a lot to be desired. First there was a mix up with a clcok which went from having a 2 week lead-in time (less than the sofas) to a 16 week lead in time... at which point i was told they 'didn't know' whether the sofas would be delayed until the clock arrived... strike 1. I cancel the clock.
Day of delivery for sofas arrives, with its irritating '7am till 2pm' time slot for delivery. At 2pm, I get a phone call to say they are running an hour late. Irate, I ask them at what point they knew they were going to be late, and why they didn't call to tell me then. I get an incoherent answer from a non-apologetic driver, who just wasted most of my day. The sofas arrive at 4pm.
Strike 2, although I complain and begrudgingly get a refund of the hefty £39 delivery fee.
Like I said, the products are nice, but one more strike.... read more