1. Dunncreek Advisors

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Saint Paul, MN

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Dunncreek Advisors

5.0 (1 review)
Closed • 9:00 am - 1:00 pm

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Services - Dunncreek Advisors

Inheritance planning

Insurance planning

Investment management

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3 years ago

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Minnesota Life Insurance

Minnesota Life Insurance

(10 reviews)

Downtown St. Paul

They are one of the last American Insurance companies that hasn't outsourced their customer service…read moredept. to the Philippines. I had to deal with them urgently and although I had to speak to many people and was told by different reps different instructions they were patient and eventually got the job done correctly. They all were kind and listened to my needs. So far, We're really happy with their service and didn't have to wait 40 minutes on hold for their representative. I had to reach out to many insurance companies today to charge something on our accounts urgently and they were the most impressive of all insurance companies if you have to change information with them. Keep up the good work!

My mother passed away on October 4th 2024. She had a life insurance policy with her original…read moreemployer, BellLabs, in 1980, as part of her employment/pension package, worth what she was earning when she retired, which was $76,000. BellLabs became Bellcore, then Telecordia, then Ericsson, and then the insurance went to Minnesota Life. To my frustration, I have repeatedly been told that Minnesota Life is "unable to locate" her policy, which has resulted in undue delays in processing the claim. This is completely unacceptable, as I have provided all necessary documentation, including a certified copy of her death certificate and proof of identification. Furthermore, this delay has caused significant financial hardship for our family, who were relying on the policy to cover outstanding expenses and provide some relief during this difficult time. As you can imagine, this situation is causing a great deal of emotional distress, and I am so upset. NEVER WORK WITH MINNESOTA LIFE!

RiverSource Life Insurance Company

RiverSource Life Insurance Company

(51 reviews)

Downtown Minneapolis

This was sold to us by our financial advisor. It is an incredible rip off and cost us a lot of…read moremoney before we figured out it was a waste. All total between myself, my husband and son it was a loss of thousands and thousands of hard earned dollars. Do your homework and choose a different platform.

I have been managing my 93-year-old father's long-term care policy with RiverSource for over five…read moreyears, and the experience has been nothing short of frustrating and exhausting. My father has faithfully paid into this policy for over 30 years, and yet every single month I am forced to battle an inefficient and seemingly purposeful reimbursement process just to receive the money he is rightfully owed. Despite numerous documented complaints and specific recommendations for process improvement over the years, absolutely nothing has changed. RiverSource continues to rely on phone calls, voicemails, and physical mail to communicate, which creates unnecessary delays at every turn. It feels less like a customer service process and more like a deliberate strategy to hold onto money as long as possible before paying out legitimate claims. What is most disheartening is that the people navigating this process on behalf of elderly policyholders are family members and caregivers who are already managing enormous responsibilities. The last thing we need is an insurance company that prioritizes checking administrative boxes over actually resolving issues in a timely and compassionate manner. My father is 93 years old. He has paid into this policy faithfully for decades. He and his family deserve better than this. If I could switch providers, I would do so without hesitation. Unfortunately, given his age and the policy he has held for so long, that is simply not a realistic option. RiverSource should be ashamed of the way they treat elderly policyholders and their families. No one who has paid faithfully into a long-term care policy for thirty-plus years should have to fight this hard every single month just to be reimbursed what they are owed. Do better.

Dunncreek Advisors - financialadvising - Updated October 2026

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