Stopped here before babysitting in Martinsburg. Walked inside..... I had a large order. The service was excellent. I had 3 apologies because of length of time before items were delivered. I kept reassuring the employees that it was ok. When the food came, it was perfect! Will return for sure. The tables were clean and ready to eat in. One personal suggestion: would like old fashioned donuts in chocolate ! read more

Never enough staff. Mgr on duty is overwhelmed. Pricing changing from day to day. Food is not consistent taste with temp or quality of it being prepared. read more

I love Dunkin' ugh it's so good, best place ever and there coffee and donuts are amazing

This Dunkin is so nice Dakota is so nice he gives free doughnuts donuts every time I'm there he should get a raise I wish I could give a 10 star review but I can't. read more

***WISH I COULD GIVE ZERO STARS!!!!**** My daughter and I were just verbally accosted by a Middle Eastern man at the drive-thru for not picking up my mobile app order in what he deemed as a timely fashion. Never in my life have I had a DD mobile order for the drive thru made before I checked in. Apparently this guy made my order two hours ago and was livid it was taking up space on his shelf. And, of course, this was my fault.Then he has the audicity to say he would re-make our drinks just this once but we had better be on time next time. Even if this is the closest DD to where I'm travelling, I will NEVER grace them with my presence again. THERE WILL BE NO NEXT TIME. read more

Staff are Always friendly . They are also human. Also they have great donuts and good coffee to go with them.

I am not happy :( I brought my dogs along to hopefully get whipped cream in a cup (pup cup) and was very disappointed. I told them I'd pay for it and even pay for the cup they put the whipped cream in & was told they could not and would not do that. Safe to say we will be taking our business to Starbucks as always, since I guess this Dunkin has something against furbabies and satisfying their customers. Also to add, the worker in the drive through was not nice about it & I could tell was very annoyed by me. Don't recommend. read more

Love the people ! And food is amazing . Good selection on donuts . They get my coffee on point every time

This DD does a great job. Service id always on point and quick. They have always been kind pleasant and had what I wanted , in a timely manner . Keep up the good work. read more

Gingerbread latte is delicious ice green tea latte is delicious as well you have to make absolute sure that you are on top of them making your lattes though be sure to inform them how many sugars you want and the type of milk you want read more

So slow. I've used both inside and the drive through and it's always ridiculously slow. It shouldn't take 25 minutes to get an iced coffee.

Very clean, coffee is delicious and staff friendly and it's an actual brick and mortar store with the D on the doors :) Would stop here again while traveling!! read more

Dunkin' - three cups of iced coffee with orange straws - Coffee & Tea Near Me - Martinsburg, West Virginia

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Only gave one star because of the coffee. The apple fritters were the worst thing i have ever seen considering that was supposed to be our dessert! Terrible service. Come on dunkin! If your going to charge more than McDonald's.....give us a better product and experience! read more

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Don't go here unless you have all day to spend waiting for your food/drinks. I would give zero stars if I could.

I have been to multiple dunkins and by far this is the worst one thanks to the women manger who has gotten an attitude with me for getting my order wrong. I have even had to wait 30 mins for hash browns and ice coffee and still didn't get my order right. She will even look at you an still not ring you up and do nothing. Please change your staff!!! read more

Wish I could rate lower. This establishment is an embarrassment to Dunkin Donuts AND Martinsburg. Nothing is every correct, and when you try calling back they don't answer. Also the number on the receipt is wrong. There is so much wrong with this place not to mention the employees all act like they just started working fast food apparently. Nobody knows what's going on or how to make anything. This place needs shut down. Any 3 star rating or above is most likely an employee trying to boost ratings. Avoid this place like it's COVID. read more

Continuing on the streak of fast food establishments in Martinsburg that have meh customer service comes this Dunkin Donuts. IMO, all the Dunkin Donuts in Berkeley County are below average. This trip? 10 minutes in the drive through because the order was lost. Was told to pull over, had to wait another 5. Y'all got like 15 employees in there, c'mon. Initially tried to order the combo breakfast, they don't offer them? This is news to me. I've heard good things about Mugs n Muffins downtown, I think I'll start trying there. read more

They messed my sandwich order up. I called in they told me to return and just say my name. I return the next week (today). The owner refused to honor their mistake and told me they couldn't replace the sandwich I paid for that they did not give me. My kids were screaming for a donut (or I would have left), I bought 2 vanilla sprinkled. I go to sit down to let them eat it, and I pulled out two powered donuts. So I walk back up there and gave them the donuts back. Instead of throwing them away, they put them back on the shelf to resell. The owner was watching the whole time. I said "hey I touched those and you aren't suppose to resell". The owner glared at me and was like just throw them away. If I didn't say anything they would have resold donuts that already were in hands of someone else. I will never be back, their customer service is horrible. I would stay away and try a local donut shop l (Moe's) read more

I've given this location multiple chances but always end up disappointed. Coffee is always cold, always. Not sure what the issue is with not being able to serve a cup of hot coffee but it's pretty inconvenient considering you ARE a coffee shop and you are in the perfect stopping location for my work commute. Oh well. read more

Awesome dunkins!!! Coming from Boston this place is on a another level!!! Coffee tastes amazing and gave us a great portion for the sand which plus, Texas toast!! We don't have that up north. Thanks karoline for the great service! read more

On several occasions this location has gotten my simple order wrong. They really need to work on their customer service. The girl at the window was careless and clearly not paying attention to what I was asking for. I will NOT be back. read more

Terrible! They take forever to give your drinks while other people get there drinks at the window. And there could be like 5 people in line outside. Second , my mom had to go to the hospital due to food poisoning from a SMMOOOTTHHIE. never having dunkin again! read more

Ordered 2 egg/bacon sandwiches and 3 donuts. 2 bags handed to me. one had 2 donuts and the other had one donut...got home to find no sandwiches in either bag. and this after a reminder at the window that 2 sandwiches were ordered. read more