Listen to your customer I asked you for the price twice you ignored me. I would have bought a quart for the price you charged me. I asked you for a senior discount you said it was too late basically you have selective hearing. You basically pretended I was not there and I did not exist. read more

I came with my family to get a small hot chocolate with oatmeal and this is the portion I received, cup was half full, which it's unbelievable. When I asked the young lady to add more milk she said she had mesures it correctly. I honestly didn't want to lose my cool and just asked her for hot water ... There is absolutely no good customer service here, this young lady did not even offer if there was anything she could do to compensate for my half empty cup. This will definitely be my last time here ..Looking at the frequent bad reviews here, the business owner should be worried. He/She needs to retrain on the employees on how to best serve the customer read more

Dunkin' - Half full hot chocolate - Coffee & Tea Near Me - Lake Havasu City, Arizona

Employees are more worried about getting orders out than the quality of the food they serve, soggy hash browns and hard burnt croissant bread . I'd rather wait for fresh food than get soggy or burnt food especially when I'm paying with my hard earned money . read more

This location everytime is disappointing. Saturday morning and they are out of almost every single donut flavor is just unacceptable. Always short staffed and the staff they do have are not properly trained. Waited over 10 minutes in the drive thru. Finally got my 2 drink order and it was wrong. Had to go inside to get it corrected and it took another 10 minutes. They should help customers who have already paid before helping new customers. They offered no apology...not even a my bad or we're short staffed. Not even a smile on anyones face here. Employees or customers. Everybody in this place is pissed off. Rightfully so i guess. I will not come back here. Im also filing a complaint woth their corporate office. This place sux. Dunkin corporate should really do a deep dive into the franchise owners of this place. Embarrassing !! read more

This place needs to be revamped with new management or just close up. They can't meet the needs of their customers. Last time here, they didn't have any "cake doughnuts". This time it's 10 am and they are out of doughnuts. If you can't provide a satisfactory service of any kind, just get out of the business already!!! read more

I LOVE YOUR GUYS'S DONUTS! The only thing I don't like is the service. I go in ever Sunday and one day when I walked in there was a seventeen year old boy with a huge hickey and looked like he didn't want to be there. I went there with my three kids and wife and they ll saw it. read more

Great location with fresh donuts, delicious ice coffee, and friendly staff that delivers quickly. My mobile order was ready right after I arrived, and we ate a donut in the dining area before heading out. The tables and restrooms were clean. read more

Dunkin' - Vanilla Crème "Bee" - Coffee & Tea Near Me - Lake Havasu City, Arizona

I have been here twice and only ever used the drive-thru. Both times I have visited, there was no one in the drive-thru. I was able to order and receive my order right away. Both times, the employees who took my order and handed me my order was friendly and helpful. The service was good. I haven't eaten anything here, I've only ever tried their hot lattes. I recently tried the pumpkin swirl and it was a very good pumpkin latte. I would order it again and liked it better than Starbucks version. I have also had just a hot latte, which was good. The espresso wasn't bitter and it tasted good. Not the best, but I'd drink it again. The location is just okay. Kind of hard to get to, if you see it from the highway and want to stop. However, there is plenty of parking but I don't know if that really matters. They seem to have outside seating, which can be nice if you want to enjoy your order outside. Overall, not a bad Dunkin'. read more

Dunkin' - Medium hot latte - Coffee & Tea Near Me - Lake Havasu City, Arizona

The friendliest staff in the city! Mikaela, Lexi and Brittany are the best. Stop in and see them for some Donuts and Coffee.

Come here if you want to wait 20 mins at a drive through with only one car in front of you.

They put my food in the drive thru and I waited forever to get it. Girls are nice tho. Food was good just wasn't warm.

Pretty bad. My avocado toast was barely toasted. By the time my husband brought it home ( which was not long ) it was soggy. I checked the bottom of the bread, and that is exactly what is was. Bread, not toast. Thank you, I'll pass. read more

I used to go to dunkin everyday 2 years ago. I stopped after they started making my drink super inconsistent every time. My last deal breaker was when they didn't make my online pickup for 30 minutes, kept me waiting for 10 minutes when i showed up and then made me the completely wrong drink. Here and there I try it out again to give it another shot and it always disappoints. Today I went in and they gave me practically crackers of hash browns and an ash tray tasting coffee. Probably the worst Dunkin in AZ. I'm done trying to give them the benefit of the doubt. read more

Very poor selection very slow more worried about making breakfast sandwiches than selling doughnuts or taking care of customers, Im sure its great for those who just need the morning jolt of Coffee but for that I go to Human Bean and for Donuts I will be looking at the Donut Post instead If a chain cant get it right theres no why I go back how hard is to screw up pre-made food. The fritter I did get was tasteless with Barley any apples The staff were nice enough but sorry Guys swing n a miss! read more

Drive thru was quick and easy, coffee and service was on point! They had lots of new items since I had last visited one in Cali, customer service made some suggestions but I settled on the Iced coffee with maple pecan.. Yummmmm! Also! Try the frozen chocolate! It's sooo good read more

Dunkin' - Yummy maple pecan Iced coffee - just what I was craving. I usually order the dark roast, but forgot this time - Coffee & Tea Near Me - Lake Havasu City, Arizona

I've stopped here on several occasions and I must say, the staff is very friendly and they know how to brew a beverage. There is a nice selection of donuts and there were fresh each and every time I purchased them. The store was always clean and again, the staff was always friendly. Wait times were minimal and it was nice to finally blow the dust off my Dunks card. And trust me, it had been a while! The store was easy to find and the drive-thru was pretty busy. There was some nice seating inside and the exterior of the store was well kept. From the donuts to coffee, everything was great. I will certainly be stopped back next time I'm in Lake Havasu. read more

Dunkin' - I really ate "Out" but my Foofoo blend was well made each and every time. - Coffee & Tea Near Me - Lake Havasu City, Arizona

See all

My friend and I went through the drive thru, we pulled up, waited about 5 minutes, no one greeted us through the speaker so we had to call out to the drive thru attendant several times! We placed our order (2 hash browns, 2 snackin bacon, 1 everything mini bagels, and 1 chicken wrap - not complicated). We weren't given a total until we finally got to the window. We weren't greeted when we reached the window, the female employee just opened the window and hurriedly said the total, I handed her my card, she gave it back to me and closed the window. We waited for nearly 20 mins before we called to the lady who took our payment. She came to the window finally and asked "are you still waiting on food?" We said we were and we were greeted with nothing but attitude from her. She closed the window and we could hear her yelling at someone in the back. Our food had been packaged up and sat next to the drive thru window that whole time, she angrily grabbed a few napkins CRUMPLED THEM UP, threw them in the bag and shoved the bag at us. This is not the location to go to. Hopefully management can do something about this woman's attitude. read more

I will never give another cent to this business. Spouse and I just went and had the RUDEST service ever. Why? Just because we asked what donuts they had left after the one that was asked for was unavailable as well as the 2nd one we asked for. To shorten the time of asking and getting denied we figured we can ask what donuts they had left so we can choose from those. Well, the skinny blonde teen got ticked off. Apparently asking what donuts are in stock is above her grade. From that moment on we were given the snarkiest, rude and sarcastic comments by this gal. Never, not ever will be give a single cent to this company who gives old donuts with a side of rude. I rather pay 10x to another company who knows how to value their clients. read more

Horrible customer service! They rush people to order and respond with an attitude! Do not recommend at all!!

Worst Breakfast sandwich , handed to me as a messy croissant, everything just throw in middle bacon not cooked , egg tasted awful dry sand which had not sauce if any kind ...... ask for water cup and never got one.....lots of very slow workers did enjoy my coffee though read more

Poor quality management and attitudes. I was handed an ice cream cone with a big whole in the side, I asked if she would fix it. She stared at me and said she couldn't take it back. No apology for sloppy work or offer to make it right. read more

The coffee is almost always very good. Been there about 8 times, a few times customer service was off but most times customer service was very good. Tried the wake up wraps which are decent for the price. First time I got the hash browns the were perfectly toasted, but I have gotten them about four times since and they have too much oil for my liking. A couple of the speciality donuts I ordered a few times were good as well. read more

Literally never ever have I come to any dunkin that wouldn't give us a large cup of ice water with our purchase. I even offered to pay for the bottled water to receive a large cup of ice water. Worst experience I have ever had at a Dunkin'EVER. HAD TO GO TO STARBUCKS. You can't give me water that I would be willing to pay for in a cup with ice. Due to "COVID" come on. Also gave us our energy cold brew as a regular cold brew. Associate did not seem like he knew what he was doing. 11/22/20 8:25 read more

All of the staff were incredibly friendly and made sure that everything was made perfectly and all of the staff made sure to acknowledge my presence as soon as I walked into the store. read more

I went in the store not through the drive thru as it was packed. 35 minutes for a vanilla coffee and donuts! Terrible service, no sense of urgency for anyone who may need to get to work. Not recommended! read more

Donuts are good, but the wait in the drive thru is long! Food City has just as good of ones for a fraction of the cost.

You can order the same thing everyday and they will make it different everyday. Not consistant. You never know what you're going to get. Today we couldn't even drink the drinks we got. read more

I have gone Dunkin Doughnuts since thanksgiving 2022 at least 6 separate times to find out of most items. Apple fritters bear claws jelly doughnuts old fashioned etc. it's very frustrating they need to make more attempts to have items readily available to purchase fir their customers. read more

So!!! Thought it was a good idea to go get donuts something we don't do very often what a disaster their selection of donuts very limited get home to find out the donuts I asked for " I walked in " was not what I got when I got home when she grab the donuts I couldn't see what she was grabbing didn't pay that much attention FYI don't be rude to customers I was very polite she was very very rude never will I go back to this Dunkin' Donuts very poor management. read more

Super yummy iced coffee and bagels!!! A must stop while on vacay in Havasu! Love that there is a drive thru and they go super quick! Everything on the menu looks delish! My boys loved their donuts too! read more

Dunkin' - a drink and a box of dunkin's munchkins - Coffee & Tea Near Me - Lake Havasu City, Arizona

It is now 10:55 AM and I was just able to place my order in the drive through after 20 minutes of being stuck in line. I ordered 5 breakfast sandwiches and 4 hash browns the first reaction the order-taker gave me was "its gonna be awhile" I told her "ok well I have already been waiting awhile but thats what I want to get I have been in line 20 minutes" her response was "well we are slammed so do you still want that" and I said "yes I have already been waiting 20 minutes so I will wait" This was not a gracious means by any way of telling me that they were busy.. you're busy I get it its all good but still my position is to order and yours is to take and make the order but somehow I felt as if ordering was a HUGE INCONVENIENCE on her. I get it computers go down things go wrong but I'm still a customer. Then i get to the window, repeated my order was asked to pull to the side and then was brought my order. But, the order wasn't all correct either. Two of the sandwiches were wrong. read more

This location is a joke! Horrifying customer service; lukewarm coffee at best; stale donuts, if they even have what you want; and insanely long waits at the drive thru and inside. This place makes Starbucks taste like gourmet coffee! And I am not a huge fan of Starbucks. I could go in there and make that place run like a top with my background, but they can't afford me! read more

Horrible experience, I drove an hour & they didn't have Jack squat for donuts!! I will go to Yuma or Indio next time!

Stopped first thing this morning. Donuts were awful. Cold ,heavy , doughy. Don't waste your money . Coffee was good. read more

We always go to Dunkin Donuts, DD's now Dunkin'. Living on the East coast it's a daily routine. I've been to Dunkin' in Lake Havasu City twice, and was quite disappointed. First off, it's very difficult to open the front door because it's so heavy. It's extremely difficult to open the door with medical issues so, you have to bang on the glass door so one of the employees can open the door for you. Once inside, I ordered my coffee and the coffee came to me luke warm. The coffee was not hot at all. It should be brewed at 195 degrees. Everyone that goes to Dunkin' knows they have piping hot coffee but I didn't get piping hot coffee at the Lake Havasu City franchise just like warm which is a huge no no! read more

Unfortunately this location is not well staffed or managed. Long lines in-store and drive-thru... I tried ordering on-line and it took 30 minutes for them to make my latte. read more

This place is absolutely disgusting. Their food is so dry and gross. They lied to me about having something in stock and then they gave me the wrong thing. When I asked them to replace my order with what I originally asked for. They said they didn't have it. Worst place in Havasu. Drinks our water with food coloring read more

If you are in any kind of hury don't bother coming here. The professional service that would include competence is lacking.

The customer service was iffy and in general seems very poorly managed. Couldn't even tell who the manager on shift was. They forgot our waters, one of our orders, forgot apart of the order that was forgotten. Ordered pizza mid shift and left two girls in the front to deal with the entire drive thru line. Bathrooms were poorly kept. It took forever to get our food to add onto the issue. Overall I see why this has a poor rating, it suits this place. read more

Employees are unorganized and my order is taking almost twice as long as expected even after I left the store and came to the drive-thru. The order is also for Postmates, so not only am I affected, so is the Postmates customer. These problems are fixable and I hope to be able to change my review in the future. read more