I got my apple frilly and it was uncooked and I ate some of it and I was unsatisfied whit my drink and the lid didn't even if read more

I asked for hot chai latte oatmilk and vanilla. They put mixed oatmilk and milk in it for some reason and made it iced???? Bro I promise no dunkin donuts can make what I want the workers all have a 2 second attention span. I think I'm supposed to talk about ambience It wasnt bad I guess, the "Dunkin Radio" show they play has DJs that sound like superficial robots threatening workers to stay in their place. Never going to any dunkin again they all suck. Stick to local coffee shops read more

Dunkin' - Seriously who orders oatmilk mixed with milk. I feel like it has to be a company problem they must be rushing all their workers. - Coffee & Tea Near Me - Kutztown, Pennsylvania

Food always tastes freezer burnt . Tried the snack in bacon because I loved it the first time from golden key rd store. Failed here. Flimsy m and chewy with no seasoning on it. No sugar or pepper. Also they never mix the drinks here so you get a first gulp of flavoring or sugar . Oh jk this time they didn't put any flavor swirl in it. You're better off driving a few min to the next store to get 100% better stuff read more

never have anything available!!!! slow!!! stop letting teenagers run the store!! asking to leave tips when you can never do anything right. Definitely needs to be shut down or someone higher up needs to step in! read more

I realized after my second trip that this location pretoasts their english muffins and croissants to save time but it means your sandwich is barely warm and the cheese doesn't melt because the things been sitting there for who knows how long. I'd rather wait for a hot toasty sandwich. Definitely won't be ordering from this location again. read more

Order accuracy seems to have improved since my last review; however, the hours are shortened to 6:30 p.m. on all or most days. Forget going to Dunkin after work. Employee turnover rate is high. Empty boxes, crates, and donut shelves are thrown or placed on the ground outside of the cooler door. Vegan options are severely limited that's it's really not worth going there at all. read more

If a butter packet is the difference between making money and not maybe you should close. Just ordered a sesseme seed begal with butter packet"s" was told they were out of sesseme again so I got an everything. They put one butter packet in the bag. So I went back and asked for a couple more. The guy (I'm assuming manger/owner) gave me a hard time and said he always puts one in the bag. One won't even cover half of a begal. read more

Context: I have been getting my coffee here every single morning for the last 3 years. Am I biased because of this? Perhaps. But I have reviewed many other higher end coffee joints and used to roast and brew my own coffee. Compared to other Dunkin' Donuts, yes, 4 stars "I'm a Fan!". The coffee is more consistent than other chains. There is no drive through so the staff is not so stressed out and are pleasant to interact with. If you want a decent coffee consistently to get you through your morning, this is a good location. Is it the same quality as a small brewer using pour over techniques? No, obviously not. But the price and quality are right for this product. read more

Not often am I compelled to leave a review but after messing up two orders within 4 days I felt like I had to. On Saturday 5/16 I ordered a 25 count of assorted munchkins on the mobile only to open up the box to find all chocolate, my least favorite flavor. I understand that they might run out of flavors but atleast communicate this to customers. Most people who order assorted munchkins expect more than one flavor. Today 5/19 I ordered two of the cheese croissant stuffers, only to get home and to find out they gave me the bacon ones. I'm a vegetarian so this is unacceptable. They were also cold. They have messed up many times before as well and frankly I'm over it. read more

I love Dunkin' Donuts coffee but hate this location ! They are rude and lack customer service skills . Today is coffee day - they advertise a free coffee w purchase . The app is not calculating the offer . No biggie I am without plumbing and will get a few cups today . Ordered coffee twice unable to get the offer fir free coffee day coffee on app still . We go over stand in line and order coffee explain the situation and we're told it's only available thru the app . Explained that the app isn't allowing me to add the free cup and I've already purchased 3 cups and paid today . I'm s business owner I would have at this point I would have just said "Gee sorry about that " and given a cup of coffee. What they chose to do was to tell me that I probably don't know how to use the app If I had time I would have driven out to Blandon instead of patronize Kutztown . I won't ever again it's Global Libations and supporting s local I dependent business owner from here on in. WAs it worth the cost of a cup of coffee and rudeness to lose a customer? Apparently . read more

They DELETED the bad reviews on Google reviews so I'm posting it here. Employees were vaping and hitting dab pens ON THE JOB IN THE STORE while preparing food and drinks. Disgusting for food service and unprofessional. Some even appeared HIGH while serving me. Terrible. Never going to this one again. read more

I was glad to see they opened up a brand new store in this location and even happier to see how clean it was and how friendly the staff is -- they greeted us as soon as we walked in the door and made my caramel cappuccino perfect! Haven't tried anything else in this particular store, but we'll definitely be back whenever we're in the area which is often! read more

Dunkin' - the logo for dunkin donuts - Coffee & Tea Near Me - Kutztown, Pennsylvania

I was recently here and had issues with using my Dunkin' Donuts rewards. The employee was not that nice behind the counter and wouldn't honor it even though Dunkin' Donuts HQ says all locations will honor it. The employee didn't seem to care or offer a solution to help. I ordered some donuts and a coffee. The donuts didn't taste fresh and seemed like they have been sitting awhile, probably from the previously day. The manager did apologize and did make things right for me, which was good service. I just wish I didn't have to experience it in the first place. read more

Gave me spoiled milk multiple times. Never going back there. Bagels never toasted properly, and unwelcoming staff. Looking for a quick and affordable cup of coffee? Go to any other location in town. Support local, this place is ruining our town. read more

I don't understand why they never get my coffee right. I'm tired of giving them chances. I order the same thing all the time. Unfortunately I won't be coming here any more. Last time I got a coffee I purchased a large and the cup was half empty I asked for another one and they had a attitude about it. When he made a new one... it was half empty without any sugar or cream. read more

The drinks are not made correctly because the employees are not trained correctly, which means the cream and milk machines are not cleaned. Yuk. I know someone who worked there. read more

Kinda sad. Always a long line, and then they can't get a simple coffee right. Large coffee cream and sugar and I get black. Ugh

I love dunkin' donuts with a passion and can never turn down an iced coffee but the recent times i've been to this dunkin in particular, my drink was awful. I order the same thing every time, medium carmel iced coffee with just almond milk. each time i would receive my coffee it would look like there was zero almond milk in it and when i would drink it, it tasted nothing but bitter. i couldn't even tell there was carmel in there and would end up asking for a new drink, which i hate doing. since i am lactose intolerant the almond milk sits better in my stomach but due to the workers lack of making a decent iced coffee, i'm back to ordering an iced coffee with carmel and just cream. read more

The only reason why I come here is because this is the closest Dunkin' Donuts to me. Almost every time I go here they forget my order. The manager is a very angry person who looks like she hates her job and gives people attitude all the time. I do not recommend this poorly driven establishment, so I advise you to buy a coffee maker instead to save you from the frustration and ignorance. read more

One of the better Dunkin's around. It's usually very consistent, which is rare for Dunkin'. It's super clean.

normally they are pretty good...but this has happened one to many times...the decaf taste like a cooked dish rag, you order it with vanilla swirll....you get "none!" we the customers are paying your salaries, no its not the ideal job, but you accepted it and we the customers are paying for this service. the same as if it were you!....all we are asking for is hot tasty cups of coffee which we order and pay for!!!! i'ts not that difficult...i know i once worked for dd a while ago to help make ends meet! read more

I witnessed possibly to worst example of customer service I've ever seen there this morning, and it didn't even happen to me. A woman next to me waiting after we ordered was there for about 5 mins and she only ordered a toasted bagel. She asked an employee what was taking so long as she was on a time schedule. She was annoyed, but not rude. Apparently the employees had forgotten to even get it. When it was done another female employee wrapped it, and then bounced it off the wall onto the counter and walked away. Her husband started to complain and the employee wouldn't even turn around to face him. Then he asked for the manager, and the same employee, again without even the courtesy to face him, told him there wasn't one working. Well about 20 seconds later the manager came strolling around the corner. When he was told about what his employee did with the bagel and that she also flat out lied to a paying customer, he shrugged his shoulder and said "sorry". Pathetic. read more

Great staff very friendly by far the cleanest Dunkin I've ever been in. I would very highly recommend.

It's nice to have a Dunkin so close by. They get my order right 90% of the time but the staff could be a little more friendly. Try the cold brew if you find the regular iced coffee to be too weak! read more

This store needs to hire people who can actually follow orders and press simple buttons on the screen. Their cashier looked like he was high out of his mind and could not get a simple bagel sandwich order down. This is a fast food place, not a rocket science lab. Support local business instead of this train wreck of a chain food store. read more