A perfect experience. The drive thru was fast, location updated and cleaned, and they gave me what I ordered.

I visited Oakland Ave store this morning. I am very upset about how dirty the shop was. I know it is hard to keep up with wiping counters etc. But that was not done this morning. I will not be buying donuts and coffee for a long time at that location. Please pass on my concerns. Thank you Brenda D, read more

I should've read the reviews before I ordered. Upon arriving to the store, it was a man who appeared to be a manager outside smoking a cigarette and talking very condescendingly to a young lady and I didn't appreciate how he was speaking to her because she looked very young and he was being extremely rude. Walking in nobody greeted me, I walked over to the counter and grabbed my order. As I passed the donut case I noticed there was sour cream donuts (my fav) so I decided to order two and they ended up being hard and old mind you it was only 7:15am when I got them. They shouldn't have been hard that early in the morning. Also, I asked two workers for cream cheese for my bagel bites and they acted like they were looking and then went back to what they were doing, didn't even tell me if they were out or couldn't find it etc. My breakfast sandwich was made wrong also. Don't waste your time coming here!! Hopefully the one on locust is better and if not I won't be back and will be taking my money and giving it to Starbucks. read more

Worst Dunkin' donut I have ever been too. Only customers in the restaurant and they messed up our order. They didn't give us our munkins . We had to ask for them. We ordered the $5.00 meal deal be we could not change to an iced chai tea. Only coffee. So we ordered a $5 deal and paid the extra for it. Then the one order that was the $5 meal with a actual coffee they rang him up with a bagel so we still didn't get the $ 5 meal deal. Also the minions had a long hair in it. Never will go back. Rock on Aroma Joes!!!!! read more

The absolute slowest service I've ever experienced in a Dunkin' doughnuts. I also got to listen to two employees complain about their boss right in front of me instead of taking my order or even recognizing I was standing there. When my drink was finally ready they just sat it down on the counter and walked off without calling out my name or my drink or in any way notifying me that t was ready to go. I asked "is this mine?" and was met with a blank stare. read more

3rd time my husband and I have gotten donuts here in 3 months. Almost all of the donuts are always stale. There is hardly any icing on them... quality has really gone down hill. Coffee tastes burnt and bitter. Disappointing... use to love Dunkin' wish Indiana had a different donut shop. read more

If I could give negative stars I would. I am extremely unhappy with my whole experience. Their whole system is run so poorly and they mixed my order up with somebody else's. When I finally got my order it wasn't even close to right. I was missing an item, my coffee was made entirely wrong, and at that point I had already waited in line for 30 minutes. I will never be coming back. read more

There are ants and fruit flies everywhere. I wouldn't dare eat anything there. the drinks are alright depending on who is making them though. Find better management!!!!! and clean the store better :) read more

Everytime I go there they don't get the order right & have nasty attitudes as well as never have half the donuts...

Gave Dunkin another try today. Ordered online would not recommend they usually mess up your order but when fixing it they apologize in a very kind but check your order before you leave. I ordered the biscuit bites they gave me those, but they aren't very good. I wouldn't recommend ordering. I ordered 10 munchkins customized, de-selected the chocolate glazed. When I got home and opened it had two chocolate glazed, so didn't read my order at all. Also ordered their heart shaped donuts that didn't come in the order so I had to go back and ask for that. Also ordered a iced chai, it looked just like milk and when I tasted it, it tasted like milk with a little bit of chai in there wouldn't recommend getting. read more

Don't waste your time at the Indiana, PA location. The employees have a severely poor attitude and dont understand basic customer service. Should probally take the name "Donut" out of their name because they literally never have any!! I went there tonight and omg, the male employee was absolutely horrible And they didn't have any donuts. Def worth the extra trip to the Blairsville location, they know what their doing there!!! Smh!! read more

went through the drive thru and they got the order completely wrong and was being very unprofessional and rude about it. they said their machine was down to make anything frozen but the car before got the frozen drink that I wanted. this needs addressed the workers at the drive through didn't catch her name but she has blonde hair. she needs fired. horrible attitude and horrible service. read more

Can't give it a good rating as I sit here drinking my room temperature "hot" americano... Not the first time my order's turned out bad either. Service leaves a lot to be desired too. read more

Dunkin' Donut Store#349381 location has drastically changed. The line is slower it took me 15 minutes this morning to get my coffee through the drive thru. The staff also don't give customers their receipts. They just close the window and every time I need to wait until they open the window again and ask what I was waiting for! I have to ask for the receipt every time I go there as they over charged me a couple of times and would refuse to refund you when you notice their mistake. The coffee as well is not fresh and good as before. I really liked that place as they used to make the best coffee. But not anymore! read more

I love Dunkin' but I don't love that they can't read orders my order is never right there is a reason it's written out for you to follow directions for you to get it right read more

Every coffee or speciality drink I've tried here is AWFUL and incorrectly made. I've had the same drinks at other locations and have enjoyed but this location constantly makes them poorly. The donuts are rarely fresh and they often make mistakes when fulfilling Drive-Thru orders. The service is very slow as well. There's a Starbucks less than a mile away and it's MUCH better. I'm a Dunkin' Donuts fan but location is so poorly run, I've stopped going. read more

I just visited Indiana, pa Duncan Donuts, They should change name to Duncan No Donuts. A selection of about 5 kinds, no Pittsburgh creme, hardly anything else.Might as well shut the doors. This isn't the first time this has been the case.If you want a Frappe Crappachino, you may be in.luck, but forget about Donuts. There were about 6 employees hovering around, but very few Donuts!!!! So sad!! read more

Just went through the drive thru and they were very rude and gave me the wrong donuts

Probably the rudest guy I've encountered as far as drive throughout. Had major attitude with me when I didn't pull up fast enough to take my order. Didn't bother to smile, or be the slightest bit friendly. Just handed me my drink and walked away. If you can't be be nice to your customers, then don't go into customer service. Simple as that. Guy should be fired for how rude he was! read more

Never enough staff in the morning and donuts are wiped out by 830. Definitely a continued disappointment, will start going to the other do it shop in town. read more

Stopped in at 1030 am on a Saturday. They had no bagels, latte machine was broken, had no avacado for the sandwich they had advertised, and the hot chocolate was like water, then we got to clean our own tables since they were all filthy. No wonder I don't go here often.. read more

Small congested parking lot. Very clean place with seating in a bright, sunny area. The staff was not unfriendly but not especially friendly either. Just doing their job. The sandwich menu looked good but we went for donuts. I love chocolate iced donuts....well I think they could have gotten more chocolate from a melted Hershey kiss. Very skimpy on all the chocolate iced donuts. You want a good iced donut? Go to Sheetz and get a Krispy Cream! read more

$13 for a dozen donuts. No selection, poor customer service. Please close down so we can get a real donut shop to meet the customers needs.

Does Dunkin Donuts in general stop making frozen coffee drinks 2hrs before they close? Indiana pa location closes at 12am and if stop at the drive thru anywhere from 10pm-11pm they tell me they are cleaning out the machine and putting it away for the night or I've had some employees say that its broke. I work nights and I'm tired of wasting my time driving there almost knowing every time what their answer is going to be. This has happened to myself and the girls I work with about 10 times in the last 2 months. If for whatever reason you do put it away earlier, could the manager inform me please because otherwise it sounds like BS. read more

Where to start. Terrible service, employees had no idea what they were doing. They told me my order wasn't possible when I didn't even order what they said I did. They screwed up making simple breakfast sandwiches and proceeded to argue with customers saying they ordered incorrectly. They also believe that certain police departments are Security and have refused service. Definitely will go to Starbucks from now on and pay a little more but actually have good service. read more

The worst D&D I have ever gone too! Saturday morning and no donuts and I've been there a couple of different times and it's always the same. Get new management! You have the perfect spot and the only D&D in town! Change or close! read more