I live in Cali and come to this side of Tullahoma Tn to visit family. First off, I'd like to say that the selection of items are great in store especially since I'm an outdoors gal who enjoys the great outdoors. But that's it. Each time I purchased something that I had to quickly exchange for better size, I experienced a GIANT hassle (with tags and receipt all intact in a timely matter). For example, I bought a pair of hiking boots on sale but when I came back only two days later to exchange (unused boots wth tags still attached) for a half-size smaller, they did not honor the sale price from the original receipt!!!!! I had to pay the difference for the full amount!!!! That's just wrong AND bad business practice. More recently (May 8, 2025), my elderly mom was with me in store and she paid (in cash) for one pair of sandals as an early bday present to me. I came back only one day later to get a smaller size (again not used and tags still attached) but forgot the receipt in the car where my elderly mom was waiting. After explaining this to the two gals working the cashier, they said I had to have receipt in hand so I ran out to get the receipt in car. After coming back only a minute later, I was ordered by the two same saleswomen who originally said they needed the receipt to go to the end of line where I had to wait again. Patiently waiting, I got to the front of the line worried about my mom and the cashier asked for my credit card and inadvertently charged me! I did not notice bc I thought she was politely doing the exchange while I was rushing to get back outside the store. After flying home and perusing my purchases and checking account online, I only then realized that I was charged twice for one pair of sandals, and stupid me threw away the original paid-in-cash receipt while packing to fly back home. This really sucks bc if they check their sales records for both days, then they will realize I was charged twice for one pair sandals!!!! Each instance I asked for the store manager and/or supervisor, and was told that I was dealing with them. I feel like if I called to ask to get my little bit of money back, they will NOT want to cooperate bc sales are clearly more important to this store franchise than helping customers and dealing fairly with them! read more
