Customer service will try dupe you into the Equal Payment Plan, potentially landing you with a several hundred dollar bill at the end of that 12 months, saying it's a great way to balance your budget or save money or some such nonsense. Don't do it. And if you do, I totally told you not to :P read more

They have really been Terrible to my mom. My dad passed and she wanted him taken off their account so instead of just taking his name off they closed out the account. And made her pay a huge bill as a new customer. Even though they had been customers over 30 years. Then she assumed they had continued automatic debiting but they hadn't. But they had never sent her paper bills either! They told her to ask the post office why she didn't get their bills. That's just them trying to pass blame and lie because they never sent her a bill. Don't use Duke power if you can help it. They are heartless liers! read more