Where do i begin, we arrived at 5 pm me my wife 8 month old baby and 2 year old baby. Check in was smooth on arrival to comfort bungalow was dirty dusty spiders everywhere. We called reception and they offered to clean the dust, i said its ok i would clean it myself, at this point we just wanted to enjoy our holiday, we went to eat at the plaza the food was good as well as the service, the supermarket is well stocked and well prices i must say. We then headed back to our dugilow. My wife and 8 month old went to bed and me and my two year old were watching tv. 30 minutes later my wife came out her body was covered with bite marks and red patches she was itching all over and started feeling warm. We called the reception and 2 security guards came by ,we showed them the bite marks by then we took our 8 month old put of bed and noticed she also had bite marks. We ask the guards what could be done ( they were very friendly by the way) they informed us that they could offer us another bungalow, at this point it was 11pm, we didnt trust another bungalow or this place any more and decided we would just drive the 2 half hours back home . The guards told us duinrell does not refund money even if there at fault. And to call back tommorow to speak to the manager. At this point i just wanted to get out of there the safety and health of my family is more important than anything. You can imagine with two babies during the mddle of the night driving back
And packing everything all over again. Next day i called fiona who is the manager ( most arrogant unproffesional, rude manager i have ever come accross) i informed her of the situation, my frustration and disappointment . I asked her for a refund to which she replied no, so i asked her what would be done in such a sitiation to which she replied we will bring a company to inspect the room and if they find there is bed bugs we might refund you. I told her how do.i know a company will actually come to which she replied im starting to not trust your manner and will hang up the phone. I think you get the drift of the conversation. Do not book here it is the most unprofessional disgusting place to sleep i have ever come accross. Stay in a hotel in den hague and come for the day to the amusment park and pool is my advice... read more