Like Sandra, I really want to love this place but came away from my experience less than 100%…read morethrilled. I too find it very strange that they don't have mirrors in front of each stylist... in fact instead of individual workstations it's set up more like a bar. So, the day I went in for my service, the place was pretty empty. They got me in & out fairly quickly which is good because I had a meeting to go to afterwards. I told the stylist that I wanted loose beachy curls and she did pretty much what I wanted. However, I was disappointed that it did not last beyond a day after the service. When I have gotten blow-outs at other shops, my hair usually stays fabulous for 3-4 days afterwards. So, for me the price was not worth looking good for just 2 days. I am not sure if I will go back next time I am looking for a shampoo & style.

I have been coming here on occasion for the past year. Today,was without a doubt the best blow dry…read moreI've had. Shims is amazingly gentle, respectful and gives a great head massage. Her blow out was exactly what I wanted.

My mom and I came here for their intro $10 shampoo and haircut deal. Here were my impressions as a…read morefirst-time visitor: The salon is attractive, nothing fancy but well-lit and clean. The staff were friendly and easy to talk to. The salon offers complimentary snacks, sodas, and Keurig coffees, which is unexpected for a salon of this price range. My hairdresser was attentive, checking in with me about my preferences throughout my haircut. I was happy with the cut, and so was my mom. We were also pleasantly surprised to hear that they offer free haircuts on your birthday. My only complaint is that the plastic shampoo basin was uncomfortable for my neck.

Caroline took care of me today. I arrived @ my scheduled appointment & was taken to her chair…read moreimmediately. She did a wonderful job! She listened, was gentle with my hair, provided excellent customer service & gave me a great haircut. She was very concerned that I left happy, which I did. Thank you Caroline!

I have had my hair colored and cut with Lauren and she's amazing. Very professional but also very…read moreunderstanding. Enjoy getting pampered by her.

I've tried this salon twice so far and have been very happy with the results. The owner is very…read morenice and makes you feel comfortable and relaxed. I have had haircuts only so far but I have seen other clients with different services very happy too.

Honestly best place ever! Never been able to find someone who can Color and lift my hair without…read moredealing with brass. Mae is such a professional and knows what's she's doing. She dramatically can transform my natural dark locks into bombshell gold without damaging a stand. If that isn't skill I don't know what it. 110% recommended to go to her !

Mae is amazing. A true hair artist! I have been going to Mae for over 20 years while she worked in…read moreSan Diego. I will miss her professionalism and her great hairstyles. She is an expert colorist and always up to date on the latest styles. North Carolina you are so lucky to have Mae! 10 Stars!

The salon offered me an opportunity to go back and have my hair redone. The stylist who do my…read moreKeratin treatment the first time was no longer working there, and the two stylists who did my hair were kind and efficient. Upon completion of the redo service, I was told that I needed to buy a specific shampoo and conditioner to preserve the Keratin. Since I was told about this beforehand this time, it was a better experience than last time, when I wasn't even told about needing specific aftercare products. Update: so I go back and follow their instructions and purchase the specific products and use them as directed and my hair is still not straight. This Keratin does not work.

UPDATE 2: In regards to Kay's unprofessional comment- I went to different stylists for…read moreCONSULTATIONS. They did not lighten my hair again as you incorrectly assumed. I was told by multiple stylists the work Locks and Lashes did was horrendous. The micro extensions were placed on thin pieces of hair, so the extensions would inevitably fall out fast. I remember a stylist watch Kay put in my extensions, and she whispered "you're doing this really fast...". She did it fast because she overbooked. The extensions were also placed in no pattern- trained stylist knows to place these extensions in rows, so it looked TERRIBLE and caused my hair to get tangled and matted up. Kay: I asked to lighten my hair only enough not to damage it. I specifically said do not overdo it as I knew it was damaged. Finally, Kay "misunderstood" what services I wanted during our initial consultation. I said I wanted the brown under my hair blonde, but Kay still scheduled a partial highlight (this does not cover the bottom of the hair). She did this because she's money hungry and tries to get in as many clients as possible per day. Masks were not required during the appointment, and the salon was at full capacity (and this was days after salons re-opened). Locks and Lashes clearly does not care about COVID protocols, as they broke several guidelines during my appointment. It felt like they were trying to maximize revenue and did not care about the safety of their clients, nor do they take pride in the work they do. If you're a victim of terrible extensions from this salon, *Amor Beauty by Andreia* is professionally trained in microbead extensions, and she fixed all the terrible work this salon did at a very reasonable price. Like I said in my original review: The client is never right. Kay- your comment only shows how immature you are.

I have been going to Alex for years and he is truly a phenomenal stylist. Alex has an eye for…read morecreating the perfect style for YOU! Highly talented and highly recommend!

Aside from not being much of a conversationalist and doing an average job on cutting and styling…read morehair, Alex is unethical and unscrupulous. After being told that my first haircut would be $25.00 I gave him my credit card and signed the slip that clearly indicated $25.00 was the cost of the haircut. Although there was a space provided on the bottom of the slip to check off for a tip I elected to give him a $3.00 tip in cash. I did not mark the bottom of the slip. Somehow when my bank statement came I was charged $30.00. I suspect that Alex checked the box himself for a 20% tip that would have brought it to $30.00 and then turned it in to the bank. I have retained my copy of what I signed. I wonder if Alex can produce his copy and if it will match mine. I doubt it. With the $3.00 tip I had already given him he helped himself to over a 30% tip, far exceeding what he deserved. Liars and cheaters eventually get what they deserve. His reviews are outdated and over rated. Do yourself a favor and select one of the many other stylists that occupy the building he operates out of.

Tana has done an amazing job listening to my likes and dislikes of where my hair is now. With…read moredarker hair, it's harder to "hide" areas of grey without getting hair treatments more frequently, and with her help, she is getting my base back to its natural color with various highlights and lowlights to contrast. All in phases not to sacrifice the quality of my hair or risk damaging by over treating. She is truly a color expert! The staff is kind and salon is clean and comfortable. Prices are very reasonable for the area, and an improvement from what I was paying before. I'm glad I changed salons!

Missy was so sweet. She stayed late to give me a Ouidad cut and I so appreciated it. Very impressed…read morewith her skill and knowledge of curly hair. I feel like I have found the perfect salon in Charlotte and a new friend.

Sade was my hairstylist in New York for many years. When I moved to Charlotte I was afraid I would…read morehave to build a whole new relationship. Luckily I learned she comes down to NC once a month!! I love that my appointments with her are one on one. She actual tailors what she uses to my own hair needs and send me home with a regimen to maintain until my next appointment. The spa blowout is the best and she gives the best shampoos. I am in and out for blow outs in 45 mins tops!!!! No waiting in salons all day wasting time I could be spending with my baby. She started offering braids and I'm definitely going to be getting for this NC heat soon.

Brittney at the SouthPark location is amazing! The first appointment I had was for a wash and…read moreblowout. I can honestly say, my hair never looked so good. I left there extremely happy! Brittney has trimmed and styled my hair a few times and I always am amazed at the beautiful transformation she is able to give me.

Beware, very bad business practice. The service was a shampoo blow dry & style, I paid additional…read morefor the "style" because she curled my daughter's hair, this was common and I was perfectly fine with doing this. They charged my card, I didn't realize they did not give my daughter the receipt, so she went back in to retrieve the receipt. I noticed the total was off from what we normally pay. They added a fee that I was not made aware of and was never previously charged this fee. No apology, I was told it's a "new policy" and it's a fee for using the products. How is anyone supposed to know that when you request for a shampoo blow dry & style, you need to pay additional for the shampoo, conditioner & styling products? You would think that in a service that is called a "Shampoo Blow dry & Style that this would be included. It's unfortunate, I liked our service provider, Brianna but the customer service or lack of customer service is the reason I decided to cancel the remaining appointments. The girl that canceled my appointments did smile while doing so and was happy to cancel them for me. Very disappointing.