Not satisfied
The price is affordable but that is also…read morereflected in the quality of the course and the administrative staff.
They have sneaky fees that when asked where it is stated on their webpage, they avoid the answer. You also have to send your email multiple times because they typically answer half of the questions.
Also they allow the instructors to select the books and the books are terrible. Like if you try to work outside of the class lessons, you are lost. The structure of the class was suuuuper slow. I got to where I brought other work to do at the same time because it was at such a snails pace. I have taken other language courses where there was MUCH more interaction among students, even online.
When I asked about a refund, they made it clear that you have to request in the first week of the course. I found that a bit tough because I think most people are hopeful it will get better. Soooo it feels like they tell you it's money back guaranteed but create a system where it's difficult for the consumer to comply. Furthermore, they provide you "options" so that "you are satisfied" but the option to transfer to another course isn't realistic because every instructor uses a different book. Or they offer to let you join a different class in the following month but you have to pay a fee to do that. I didn't want to chance paying more money to have a repeat experience. Furthermore, the month offered isn't compatible with other life stuff, but I was not offered to select a month that is more suitable, hence providing options that aren't doable to say that you provided options of "good will" (they bolded "good will" multiple times in their email).
So I guess it depends on what you want, something cheap and you may learn something, or higher quality, probably more expensive but will most likely learn more than a few things.
