The owner and employees are very knowledgeable and courteous. New and fresh products are brought in…read moredaily. Excellent visual presentation of inventory. I recommend a visit.

Good customer service and prices are very affordable compared to other smoke shops. And the product…read moreselection they have pretty much everything you need

Don't bother with the others! Amazing selection of EVERYTHING,truly smart folks behind the…read morecounters, patient, too! Great prices. Sold! Easy parking,great hours. Best of all I didn't feel rushed ,despite lots of questions. THAT matters to me!

I've been going there for years. Everyone there is very nice and helpful. Brian the manager is a…read moregreat guy, he is very accommodating to all your needs.

The label was not on right and then it peeled right off like a sticker! Not only that the ink color…read moreof the print is more of a red vs orange on the real bottle. Highly disappointed

This place has everything you need!! Great prices too and everyone in there is chill and kind.read more

Love the atmosphere!!!! Quiet and relaxing. Tea, smoothie, and amazing service. We will be back. No…read moresmoke in the air/great ventilation. 10 out of 10. Harvey was the BEST!!!! AMAZING EXPERIENCE!!!!

This was the first stop on a cigar crawl I organized with a group of 10 friends. Of all the places…read morewe visited that day, Hollywood has the biggest cigar selection and the most amount of comfy leather seats. In addition the proprietor was very hospitable; they don't allow BYOB, but he was kind enough to offer my party soda/water instead (which was much appreciated.) If I'm that far south again, I would definitely return. Clean space, great service, great selection and good pricing

I was in Chicago and was looking for a nice place to go have a cigar. Habano popped up on my app so…read moreI decided to give it a try. It definitely exceeded my expectations. The lounge manager AJ could not be more accommodating! Great cigar selection. Great cigar advice with pricing that is very fair to the consumer. I will definitely be back again!

The worst hookah place I ever been to took over a hour to get my hookah they had so many excuses…read morethen when it finally came out it was harsh then they didint really want to accommodate you even though it was on there in I really don't recommend this place don't ever come here

This is the best vape shop ever! jimmy is so helpful, and always helps me with what i need! he is…read morevery reasonable! lost of selections of vape products, tobacco products, CDB, and hookah! love this place!

Awesome new vape and tobacco shop! These guys have everything. I was shocked by the assortment they…read moreoffer. Pretty good prices considered it's located in Cook county. The young man at the counter was extremely polite and helpful. He answered all my questions without hesitation. This is my new spot!

Nice little spot with a lot of variety. Hookah, flower, cigar, vape, and all the accessories for…read moreeach. Thanks again.

They have amazing customer service and are Super Friendly. Great Prices they have the best deals…read moreand a reward program. Versatile Selection they have everything a stoner could think of.

Great customer service always friendly and nice cigar selection. Never had a bad cigar from them.read more

Poor Customer Service and a Complete Lack of Accountability…read more I purchased a hookah from this store on Wednesday, October 21, for $20. After using it on and off for the past two days, I attempted to charge it before returning to work, only to discover that the USB-C charger would not go into the charging port completely. The hookah still has all of its juice because I was saving it for my first day back at work, which was today, Friday, October 23. After work, I went directly to the store, still wearing my work uniform, to explain the issue. One employee attempted to insert the charger and was unsuccessful. He then proceeded to plug his own vape into the same charger, and it worked without an issue. That should have been enough to warrant a closer look at the product I had purchased just two days earlier. Instead of offering a reasonable solution, KHALID told me I would have to return and speak with the employee who originally sold me the hookah. I explained that I work on the days he would be there. Keep in mind, it was approximately 7 p.m., and I had just finished working and made my way to the store to resolve this issue. KHALID's response? "So you just work all the time?" EXCUSE ME? Yes, I work. I have a job, responsibilities, and a schedule. Why should I have to rearrange my work schedule to address a defective $20 product purchased from your establishment? And why is a customer being made to feel like an inconvenience for bringing a legitimate issue to your attention? I asked for the name and number of someone I could speak with regarding the situation. I was told, "I can't give out anyone's information." I even heard him express that he didn't want to get fired. Well, if you're concerned about losing your job over a customer complaint, perhaps the appropriate response would be to contact a manager and attempt to resolve the situation professionally. WHERE IS THE CUSTOMER SERVICE? WHERE IS THE ACCOUNTABILITY? I came into this store with a defective product and a reasonable expectation that someone would at least attempt to help me. Instead, I was met with unnecessary commentary about my work schedule, no meaningful resolution, and an attitude that made a simple $20 purchase an incredibly frustrating experience. I was so fed up that I LEFT THE HOOKAH IN THE STORE. Let me be clear: this is not about the $20. It is about how customers are treated when something goes wrong. I was standing there in my work uniform, explaining a legitimate problem with a product I had purchased only two days earlier. Why would I make this up? What exactly did I have to gain from this interaction? I have over 11,000 followers on TikTok, and I fully intend to share my experience. Customers deserve to know what they may encounter when they spend their hard-earned money at this establishment. I will NEVER shop at this store again. A business should not just be interested in taking customers' money. It should also be willing to stand behind the products it sells and treat people with basic respect when problems arise. Management needs to do better. A $20 product should never turn into this level of frustration simply because a customer expects to be treated fairly.