Worst ever mental health clinic farnchise in America. Ellie Cinics have horrid service. No…read morereceptionists, no one to serve you or check you in, except a lousy stinking kiosk. REALLY!? Really. There are better mental health service for pets! You can also thank Republicans for sabotaging & butchering much needed MHS in this country of ours. Dreadful! State of MN take note. They should be sued for malpractice.

I met with three or four different therapists from this place and everyone of them is great. Highly…read morerecommend.

attempted to get help for my daughter who has rapidly fallen victim to an eating disorder. we were…read moregiven this name by a coworker familiar so trusted the referral. it was enormously disappointing as we are desperate to intervene. our daughter was completely dejected after completing an initial intake assessment with their male psych intern evidently. he was unable to develop any rapport, lacked empathy and had no interest in discussing any next steps. moved on to another agency to again pursue an assessment, I was disappointed now three weeks later to find my American Express was charged $175. I did not get any financial consult around insurance or fees to simply determine appropriateness for their services and type of care. multiple dogs meandering and barking in the office area seemingly unattended. it was a very unprofessional, unimpressive and disappointing experience

I had to file a complaint with the MN Department of Health to get them to call me back!!!!…read more Ridiculous!!!! My son had been a patient of a psychiatrist who switched to Ellie and the communication was BEYOND AWFUL! First, no one answers the phone EVER, you have to leave a message and hope someone calls you back; my experience was that happened about 50% of the time. Then when he was due for a very important medication, they just stopped calling back or bothering and my son missed his due date and I filed a formal complaint. I left a message letting them know I had filed a complaint and they of course got that message and called me right back and said they had "No reasonable explanation why none of my many, many messages were returned." It is unfortunate because we had been with this psychiatrist for almost a decade, but that was the straw that broke the camel's back. Avoid this institution like a plague, they have serious, serious management/administration problems!!!!

Great place. Providers are kind and listen to me. Office is confortable and I can get in to see…read moresomeone easily.

Best wishes getting them to call you back in a reasonable amount of time when dealing with trying…read moreto get services for a mentally ill person. If you are a parent, they must have a chapter in their training about how to not communicate nor help a person get a targeted case manager and it seems they basically want a loved one such as a parent do their job for them instead of helping at all. It may be easier to walk in the door in person versus thinking that they may return a phone call. Terrible support. No stars

This building got robbed multiple times due to staff not watching the front desk like they were…read moreinstructed to and I have proof that I made Katie Muehlen Shaughnessy and others aware of program issues but they didn't offer a concrete solution.

I happened to drive by this place and remembered the horrible experience I had. I went through a…read morebad divorce. My sons were being brainwashed by my ex-wife and her boyfriend at the time. We had to meet at a children's safety center to exchange and she had them freaking out at the door so they couldn't see their dad. Ended up going to court and the judge ordered reunification therapy. There was no actual reunification therapy. My ex wife and her boyfriend were called into Molly Cronin's office and whatever she said to them stopped them from brainwashing my sons. We were in a custody battle so I drew a subpoena to get information about her meeting with them which is entirely legal. The staff ignored me. Eventually Molly came out and told me that I'm not going to get the information even though I had a subpoena from the court. I should've called a police officer to enforce it but I didn't have time. Molly Cronin then decided to start writing recommendation letters to have my sons taken away and took sides with my ex-wife even though she just got done stopping her from brainwashing my sons. This is all because she was angry at me for using a subpoena to draw information. She was no longer involved with the case and shouldn't have been writing anything but she did. This is one of the most immoral crooked establishments I've ever seen in my life. The subpar staff follows right along with the evil crooked dictators that they call psychologists. Molly Cronin should have her license taken away from her. She tried to have my sons taken away from me for filing a subpoena. Pure evil!

I've been coming to this place almost a month and they never had an issue with my service dog and I…read moreget a call saying I cannot take my service dog with me to therapy even though she is a emotional support animal ...

As someone who has had many therapists & multiple different approaches to therapy Rocksteady was a…read moregame changer. Sally uses skills and technique taught in traditional therapeutic settings while addressing nutrition & holistic options! So grateful for her!

Sally/Sal has an amazing ability to bring awareness into your life and ground you when life feels…read moreoverwhelming. Their calm and personal approach makes you feel special - inside and out. This translates well through Zoom, social media platforms and in-person sessions. What a gem of a human being, creative and healer!