I brought my 10 YO pup to Dr. Treat (dr. Tony Huynh) for an exam after he got into a scuffle with another dog and now reacts when I touch his body or try to pick him up. He received a thorough exam. Outcome: most likely a ruptured disc, which he has had before. Anti-inflammatory was prescribed. Very nice vet and excellent care for my baby. read more

AVOID AVOID AVOID. If I could go back and listen to the little voice in my head telling me something was off, I would have left this clinic in late 2025. I was a founding member of Dr. Treat San Francisco from August 2022 - May 2026 and referred many neighborhood dog owners to this practice over the years. Following billing errors after my dog's March 2026 dental cleaning, I conducted a comprehensive audit of invoices, clinical summaries, lab results against the complete clinical record. What I found was deeply concerning and the issues I uncovered extended well beyond billing. Clinical concerns identified: - Anesthesia monitoring failures during a dental procedure under general anesthesia, including multiple alarms with no recorded intervention - A sedation procedure with no monitoring records - Laboratory tests billed but specimens never submitted to the laboratory - Vaccination records inconsistent with clinical documentation resulting in missed doses and unnecessary revaccination - A clinical encounter producing a prescription for an antibiotic-resistant infection with no follow-up plan or corresponding chart entry Billing concerns: - $1,178.80 in billing errors corrected only after my independent audit, none identified proactively by the practice - Additional $1,389.18 in billing errors with a denied refund request despite documentation sourced from the practice's own records I filed formal complaints with the California Veterinary Medical Board in June 2026 (Complaint 4602026002298 and 4602026002309). Additionally, Dr. Treat is no longer an independent practice. It is operated by SVP California LP within the Mission Pet Health/Southern Veterinary Partners network based in Birmingham, AL. This ownership change was not disclosed to members who auto-renewed annual memberships after February 2025. Current and former clients are encouraged to request complete clinical records and cross-reference them against invoices and visit summaries. Under California law (16 CCR §2032.3) records must be provided within 5 business days of a written request. read more

Treat - San Francisco - "Check your invoices and request your clinical records." - Veterinarians Near Me - San Francisco, California

All of the vets at Dr. Treat are experienced, care about the animals, and provide excellent care. They are open 7 days a week, which is very convenient, especially if there is an animal emergency. I have never had a problem getting a same day appointment. I have the membership and it is well worththe money. The app allows access to all of the medical records, visit summaries, and invoices, which is very helpful. When you bring your animal in for an appointment for an issue, they will give you all the possible treatment options, so you can make an informed decision about your animal's care and treatment. I never felt pressured, it was always my decision. read more

TLDR; its a cash grab place with rude service and lots of unnecessary tests - Front desk man with the dark curly hair is rude and unprofessional. I came in to pick up medication and he barely checked my pet's record and insisted I needed a certain test done to get it prescribed for my pet. I told him many times that I came in before and the vet had already prescribed me a refill. He re-checked my pet information and realized his mistake. No apology or change in his tone. - The vets are supposed to leave detailed notes and it has been twice now where they told me my pet needed a vaccine that was already adminstered/completed. And one vet that has seen my pet multiple times, put in their notes they were a boy instead a girl. This makes me believe they are using an automated tool to take notes and not checking it or they are incompetent. - My pet came in for a regular checkup for a previous ear infection that we started medication on and she said her ears looked great as there was no redness or irritation. But she insisted on doing a cytology exam and then prescribed me more medicine even though we already had some. Another time, the vet prescribed me pain killers for my pet for a very minor injury and after doing research when I got home, the pain killers were mostly given after surgery or joint issues. Terrible evaluation and paid more money for unnecessary medication/tests read more

I really wish that I was not leaving a bad review for this vet as Dr Lillian was great and was very sweet to my dog. However, after being a patient of Dr Treat for two years, I have ended my membership and have moved to a different vet. This vet is focused on one thing and it is squeezing as much money out of their patients as possible. Please do your research and read all the reviews that say the same thing, this vet cares first-most about money and secondly about the well being of your dog. I have recommended two different friends to this vet. Both people have since ended their memberships and moved to different vets due to the fact that this vet is easily the most expensive vet in the area and is genuinely predatory about their business practices. This started with my dog's dental cleaning. I was quoted $1300 for the cleaning given that my dog's teeth were "not that bad" and would likely only need a minor cleaning. During the procedure I was called by the vet who told me that 8 teeth would need to be pulled and it would cost close to 3K. I was hesitant to remove that many teeth and concerned about the cost. The vet told me that I would need to decide immediately as my dog had been put under and they needed me to decide immediately. That was over twice what I was originally quoted but I care firstly about the well being of my dog and I agreed and gave permission to remove 8 teeth. A bit later I was contacted and the receptionist confirmed that the vet pulled 4 teeth. I was confused because the doctor said that 8 needed to be pulled. The only explanation I received was that the vet was "confused" and that only 4 needed to be pulled and the cost could be closer to 2.3k. When I arrived, I was charged 1.8k. While I was relieved that this was less than what was communicated to me, I still feel like this is an excessive cost. For context, my mothers dog had severe dental disease and needed 8 teeth pulled but was only charged 1.3k for everything. After paying the excessive cost, I was told that I would also need two follow ups. Each one of which would incur ANOTHER charge on top of the 2.2k I had already paid. One of these "checkups" was a call that lasted less than 2 minutes which they wanted to charge Now, I am trying to refill my dog's heartworm prescription. The prescription expires on 8/28. I am trying to fill it on 7/21. I was told that they cannot refill the prescription until I get a heartworm test done and lo and behold, I am being shaken down for another $122. Keep in mind that the main reason a dog contracts heartworms is due to a missed or late dose. So in trying to force me to pay them another fee, they are increasing the likelihood that my dog will contract heartworms which underlines the feeling I was already having that this vet cares more about taking every cent possible from you instead of the care of your pet. I understand the need to be seen prior to refilling prescriptions, however, I would assume that given the fact that my dog had a full health panel done less than 3 months ago, they would allow for her to get additional doses. I have never had to do yearly heartworm screening before and of course that is the factor that determines if they will approve the medication request and it just so happens that it is not covered in the membership fee. Not to mention that I put in the order before the prescription was expired. I unfortunately believe that this vet cares more about making money than the health of their clients. I feel like I am walking into a used car dealership every time I enter the front doors. Each step of their process incurs a new, undisclosed fee. They also do not have clear communication and this adds additional stress during already stressful times. read more

This was by far the worst experience I have ever had with a veterinary clinic. At first, the clinic promotes an annual plan that seems beneficial. However, in every single visit, they try to push unnecessary products and treatments. They often charge for medications and procedures before test results even come back, which makes absolutely no sense -- you end up paying for something that may not even be needed. I am a Portuguese speaker, and whenever I attended appointments without my husband (who speaks fluent English), the bills were significantly higher. In moments of concern for my pet, I felt pressured and ended up paying. Only later, at home, did I realize how excessive and abusive those charges were. This week's incident was the worst of all. My plan was about to expire, and they called me to schedule a "vaccine appointment." However, my pet was completely up to date with all vaccines -- done at the same clinic, so they had full access to this information. When I arrived 15 minutes late, they initially refused to see me -- which I understood. But the moment I mentioned that my dog was pregnant, their attitude changed immediately. Clearly, a pregnant pet became a financial opportunity. They offered only one option: a procedure involving sedation, lasting 5-6 hours, just to determine the number of puppies. The cost? $1,700. My dog is extremely calm and gentle -- sedation was unnecessary for a basic evaluation. When I declined, they refused to even take a simple look at her. I explained that she had been scratching more than usual and that I was concerned about her mammary area. All I asked for was a quick visual check -- something that would take less than five minutes. They refused. So they were willing to spend hours performing an expensive procedure, but not even a few minutes to check on her basic condition. This made it very clear: their priority is money, not the well-being of animals. They create the illusion of care and professionalism, but if you are not well-informed before your visit, you will likely be pressured into spending large amounts of money unnecessarily. Do not be fooled by the nice structure or the ease of scheduling. You may think you are saving with their plans, but you will end up paying far more in unnecessary treatments. I left feeling extremely frustrated, worried, and disappointed. I am still concerned about my dog, and they couldn't even provide a basic evaluation or answer simple questions -- like whether I could safely give her a bath. They spent nearly an hour trying to sell me an expensive procedure, but couldn't spend five minutes actually helping. I strongly do NOT recommend this clinic. read more

We are endlessly grateful to this incredible vet team for the many years of compassionate care they gave our dog, who lived with a heart murmur. From the very beginning to the final moments of her life, they treated her with genuine love, patience, and respect. It was clear that she wasn't just a patient to them--she was truly cared for. Their kindness, honesty, and support meant everything to our family during both the hopeful and heartbreaking times. We will always remember the care they gave her and the comfort they gave us. Truly remarkable people. A big thank you to Dr Moffatt, Melissa, Shannon, Juno, Aiko, Alice and to all the sweet and kind nurses who cared for Cami during her multiple check ups. read more

Treat - San Francisco - Veterinarians Near Me - San Francisco, California

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Watch out for this money grubbing practice. I was offered a free membership to this clinic and after just one visit I figured out it was not to my pet's best interest to become a money machine and undergo unnecessary procedures or loose perfectly healthy teeth so they can remain viable. They need to be investigated and shut down so pets don't suffer in their hands. While I haven't had the best experiences with any corporate owned veterinary clinics, this one is by far the worst. I mean how could a vet feel right about performing painful procedures on a pet just to make money? I would personably rather quit and work in retail. read more

AVOID! I would not recommend this clinic. They pushed unnecessary $1,500 allergy testing after I told them I already had results from UC Davis, refused to sell prescription food with a valid script from another vet (forcing an appointment just to buy it), and when I offered to bring the dog in for an appointment because we were completely out of food, they said they had no openings. The receptionist hung up on me when I asked her to try harder. They are far more interested in upselling tests and products than helping animals in actual need. I really wanted this to be a good place but I would now not trust them if I had a pet that truly needed veterinary care. read more

Truly predatory pricing and recommendations. My dog had a nail that got loose and needed removing. Two days, two grand

Great vets, but everyone else that works here is absolutely awful. I have never been treated so disrespectfully before in my life. The first time I went, I had brought in my dog for her annual exam. Did it, had to come back to get her vaccines. Two days later when I came back in, was there for the vaccines. The vet tech came after me about not bringing my dog every year to get checked and was so rude to me. Mind you I just went two days before to my dog checked and was all good. Hence the reason I was back. For having to spend over $800 and being treated like cr*p I thought this place would be better. I submitted this feedback and heard nothing back. No remediation what so ever. Highly recommend you try somewhere else. read more

I took my dog Penelope in for a simple anal gland expression and nail trim. She's already a nervous dog, hence why I bring her to the vet vs groomers. Unfortunately, our experience here made things far worse. Before even taking Penelope back, the technician (Tia) roughly pulled her by the leash to weigh her, and immediately told me she would need sedatives just to trim her nails and express her glands due to her anxiety-before even attempting. Penelope is 6 and in her 6 years- I have NEVER been told this. As mentioned, I bring her to the vet BECAUSE she is anxious and I need it done efficiently and quickly. What was especially frustrating was the amount of time spent going back and forth about whether Penelope could be treated -- time that could've been spent actually helping her. When she was finally returned to me, she had anal gland fluid smeared all over her backside and down her legs. It even got on my clothes when I picked her up -- which was both unsanitary and unacceptable. The annual membership, is a complete scam based on the quality of care received. If you care about your animal, don't bring them here. read more

Treat - San Francisco - Anal gland fluid smeared - Veterinarians Near Me - San Francisco, California

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AVOID DR. TREAT - AVOID AVOID AVOID If I could leave minus 5 stars I would. This clinic made me feel like my puppy was a revenue target, not a patient. I took my 4-month-old puppy in with bloody diarrhea and nonstop ear scratching. I asked multiple times for his skin and ears to be checked and was told, "that's not a thing." No real ear exam was done. Instead, I was handed a plan with over $3,000 in tests and told hospitalization with IV fluids was the answer with almost no explanation and no discussion of alternatives. It genuinely felt like there was a revenue quota driving decisions rather than medicine. They advertise the lab work results take 24 hrs and they took DAYS in providing a crucial test result while they had pushed for another test. I switched clinics. In one visit, the new vet provided the adequate treatment for the late diagnostic Dr. Treat neglected. The new vet found an ear infection, adjusted meds and my puppy started improving in less than 12 hrs. Exactly what I had been asking about from the beginning. The combination of being dismissed, pushed toward thousands in tests, and seeing obvious symptoms ignored was infuriating. Dr. Treat and their useless $149 annual membership is too good to be true. Their real revenue drive comes from their practices of prolonging your pet's suffering with insane tests. If your gut tells you something is off, get a second opinion. I wish I had sooner. 2 vets seems genuinely knowledgeable. I question their ethics though, just by working on this horrible money trap. They play with animal welfare. For anyone that's had a negative experience: Please consider filing a complaint with the CA Department of Consumer Affairs. If we don't do anything, places like this will prevail. https://www.breeze.ca.gov/datamart/quickStartMenuCADCA.do read more

I had a horrible experience with Dr. Treat. My dog Bubba underwent surgery at the Union St. facility to have several teeth removed in 2023. After the surgery, the tooth in question (that was falling out & prompted me to take him there in the first place) never was removed! Bubba then had to undergo another surgery to finish the work that wasn't done. I didn't know this at the time, but he was reportedly kept under anesthesia well past my knowledge. I recently learned via reports that the vet who performed the initial surgery was not qualified to do oral surgery and it was the veterinarian's first day at the clinic. In addition to that, there was serious concern about *how Bubba's teeth were extracted and none of that information was disclosed to me after the surgery. I encourage anyone who is considering joining Dr. Treat to do your due diligence, know EXACTLY what you're paying for & ask for verification/licensing from the veterinarians/ technicians. Also, don't hesitate to get a second opinion from other practices to determine if what Dr. Treat is recommending for your pet is actually necessary & in the pet's best interest. After this experience, I called 3x to try and cancel my membership. And I was told it was done. Yet, more than a year & a half later (when I called again to get some of Bubba's prior documentation sent over) I was told my membership was never canceled. This experience was not only scary, but awful customer service. Honestly, I would not recommend this place to care for your pet read more

This review is long overdue. If I could give zero stars, I would. We experienced ongoing problems with communication, pricing, and care. Recently, our dog had a lump under her tail tested by Dr. Treat. The sample was sent for pathology, but weeks went by with no update. Despite us calling multiple times, no one followed up until Dr. Treat finally called back -- only to admit she didn't even realize the sample had been sent. She claimed the lab lost it, but it was clear they never would have checked if we hadn't kept pushing for answers. Even without results, Dr. Treat immediately recommended surgery to remove the lump without knowing what it was, its exact location, or the complexity of the procedure. This felt careless and profit-driven rather than in the best interest of our dog's health. When we switched to a new vet, they quickly obtained the pathology results, which confirmed the lump was a tumor that required a specialist due to its placement and surgical risks. The delay and lack of communication at Dr. Treat wasted valuable time and could have caused serious harm if we had followed their recommendation. Additionally, during my dog's dental surgery, I received no updates from the doctors, even though I was told I would get text notifications. The procedure ended up being more intense than expected, and since my dog is older, clear and timely communication was critical. Instead, I had to call 4-5 times while she was under anesthesia just to understand what was happening and when I could pick her up. The lack of updates during such a stressful and high-risk situation was unacceptable. On top of the poor communication, their pricing was inflated. For example, we had the exact same fine needle aspiration test performed by our new vet, including pathology. At the new clinic, the cost was lower -- and unlike Dr. Treat's clinic, it did not require paying an additional membership fee. It was frustrating to realize we had been overpaying for substandard care. I did discuss these concerns with the manager, and she was very kind and understanding. Unfortunately, by then it was too late. If you want good care in the city, I recommend finding another clinic. read more

This is going to be a super long review! I stumbled upon Dr.Treat on Instagram and I'm so so glad I did. If you're on the fence about signing up, DO IT! Yes, $250 up front is steep but it's so worth it. An average vet fee is in 2022 is typically over $75 per visit. This pays for itself in just a few visits! They also have 24/7 telehealth. Just knowing that if anything were to happen to my dog at any time & Dr.Treat will be there to help gives me a really great peace of mind. When they say personalized pet care, they mean it! All members also get a free genetic test upon signing up. They also give members the cutest welcome box. It included a really fancy coffee mug and a cute dog toy :) Now on to the actual visit! Their office is super modern and really built with customers & their pets in mind. The space is clean and comfortable! It reminded me of a fancy tech office! When we entered, our dog was immediately given a bandana with a calming lavender spray on it. They also diffuse this scent throughout their whole clinic! The receptionist was so friendly and chatted with us about their future plans for Dr.Treat. The vet tech we met with did a great job at asking us questions, prepping the vet, and taking our dog's heartbeat, weight, etc. A small detail I really appreciated was that the dog scale was flush to the floor and wasn't something dogs had to step on. We met with Dr.Sanchez and she was so patient and kind. Our dog is pretty timid when it comes to the vet so I really appreciated how Dr.Sanchez got down to her level and was so warm and friendly. They explained what procedures they were going to do and why they were going to do them extremely clearly to me. The visit felt super personalized and we did not feel rushed or pressured into anything at all. A few days later I received a call from Dr.Sanchez letting me know the results of my dog's blood draw. She explained it in a way that anyone could understand! I have no biology or veterinary term knowledge at all and she took the time to explain every single result to me. She let me know what next steps I could take but not once did I feel pressured into agreeing. The app is also so easy to use! I personally dislike having to call to make appointments so the fact that I can simply log on to my app and schedule an appointment genuinely makes the world of a difference. :) read more

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We love Dr Treat! They are so great to our dog- she loves coming to the vet!!! They are all truly lovely people that care so deeply about all the animals they see. I HIGHLY recommend Dr Treat! read more

I'm writing this review because I want other new dog owners to know that there are better options out there. I received a free year of Dr. Treat with a Muttville adoption and decided to use it because finding a vet was daunting. The short version is that I would not recommend this place because it's very expensive for just average to subpar care. After spending over $8000 in one year, I did not feel confident in their ability to diagnose and treat my dog. Here are some specific instances: While examining my dog's teeth for an upcoming dental extraction, our vet only looked at one side of his mouth. I asked about a very obvious brown front tooth and his response was "Oh I didn't see that, that's definitely rotten and will need to come out as well." I'm not sure how he missed it because it looked bad to me and this is my first dog. My dog is allergic to chicken and that was one of the first things we addressed at Dr. Treat. Months later, our vet gave us a joint supplement containing chicken. When I bought this up, he was apologetic but his exact response was "I always assumed it was just chicken flavouring and not actual chicken." Assumed? If I hadn't checked the ingredients, my dog would've had a serious reaction. After my dog had surgery, we scheduled a virtual recheck. I entered the video call portal at the correct time, waited for 15 minutes, then contacted Customer Service through the app (it's weirdly hard to call the clinic directly) and told them I had to leave. They confirmed that I was there during the correct time, apologized, and said they'd let the team know. 5 minutes later, I got a phone call from the front desk saying I missed my appointment and asking me to log on. This was frustrating. One of these stars is for the customer relations team who are always friendly and lovely when we arrive. I'll give another star because the vets are very gentle in handling my dog during appointments. I can tell they're kind to animals, but unfortunately being kind is not the same as providing thorough and effective vet care. Dr. Treat isn't actively terrible, they'll do a baseline decent job if your pet has no serious medical issues. I still wouldn't recommend them because I fundamentally don't trust that health issues will be noticed or treated, even after spending thousands of dollars. read more

Do NOT take your pet to this hell hole. All they care about is billing you for shit that you and your pet doesnt need. My dog is dying of liver failure now, but I had to go to another vet to get a real answer to whats going on. I could have possibly saved her, but thanks to Dr Treat shes dying with almost zero possibility of living. They should have their licenses pulled. If I could make the one star a negative one, i would. Do not bring your pet here if you love them. read more

My dog has been a client for over 5 years and we have been happy with the vet care we have received from Dr. Alfaro here at Dr. Treat. She is wonderful with our dog. That said, the service and care surrounding it is really poor. You can't get a call into the front desk, you get ported to the online service portal "hello @ dr treat" that never responds, and they now force you to use their own internal pharmacy program. If you don't, you have to physically pick up the prescription and bring it to a pharmacy on your own. Nope - they will not electronically assist you like your human physicians do. The amount of time managing our dogs care with Dr. Treat outweighs the benefit of the care Dr. Alfaro gives her. We are moving to a new clinic that values both service and care. There is no treat at Dr. Treat. read more

I have been taking my dog to Dr. Treat for about a year and a half and really like it (as does my dog, who loves the people and treats there!). Dr. Moffatt has been our favorite but all of the vets are great. The membership is extremely worth it in my opinion - pays for itself after roughly 2 visits per year, and I appreciate not having to consider whether something is "worth the visit" due to unlimited visits and 0 exam fees. The app is great too and easy to schedule same or next day appointments. Biggest complaint (and reason for only giving 4 stars) is that there have been some minor issues with the app. The way it shows when your dog has last gotten a vaccine or is next due for something is not very intuitive or user friendly. There have been 2 times already where it said I was due for something, but when I went in for the appointment, they told me it was incorrect. Also, you sometimes need to guess on the "right" appointment type for something it says is due - would be great to click through and have it schedule you fore exactly what they're claiming your due for. I also wish there was a more central location in the app to view an overarching health record with latest values or changes over time vs needing to go into each previous appointment's notes to find something. These are minor and hopefully on the roadmap for the future, but all-in-all, I have been very happy with Dr. Treat! read more

Dr. Treat is awesome!! I was in a bind this week watching a friend's dog and needed to get in to see a vet ASAP. I called an hour before they closed and they were able to get me in the next morning. The team is super professional yet warm. I was actually surprised by how responsive and helpful everyone was especially given my time-sensitive request and being a new patient. Their model is tech-forward and personalized (like a One Medical for dogs!) which made for a seamless, no-stress visit. Highly recommend if you're looking for a new vet! read more

Treat - San Francisco - The team squeezed me in for a last minute appointment before traveling. Thank you Kirsten and Dr. Lee!! - Veterinarians Near Me - San Francisco, California

The vets and vet techs here are so kind and helpful! I'm quite a hypochondriac on behalf of my cat and we seem to never get thorough, compassionate care at any vet we've visited - until Dr. Treat! My cats first visit with Dr. Alfaro was great. She took plenty of time to talk to me about his medical history and any concerns I have and set up some health goals for him. We're also in and out of the office without ever having to wait. Love Dr. Treat! read more

Treat - San Francisco - Veterinarians Near Me - San Francisco, California

Ambience is excellent! And the treats never end! They even have boxed water for us humans. Hey! I've been tricked into writing a full review. I thought it was just highlights. Well first and foremost it's worth noting the undeniable compassion all the doctors must have and so far I've met 6 of the staff and it's been consistent all across the board. I'm a new dog mom so there was no judgement either for all the areas I was lacking and they directed my sail to its proper course and I am on my way to having even happier healthier pets. I really love dr: treat and can't imagine going back to my old vet or any other vet for that matter. Not after this world class experience! read more

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My dog Maizy has always hated going to the vet, and I decided to switch to Dr. Treat since it's much closer to my apartment. She had a wellness check and while she was nervous at first, all the staff were so nice and she quickly warmed up to them, even when they took her to the back to get vaccines, blood sample, and urine sample (previously she's been difficult during those procedures at our last vet). The following week, she went in to get her teeth cleaned for the first time and I was worried she would be traumatized from the experience and going under anesthesia but to my surprise, she LOVES the vet now! Whenever we pass by, she drags me to the door and sits/lies down, waiting to go in and get some belly rubs and treats from the receptionists (photo evidence attached). The receptionists have been so nice whenever she's done this, even when we don't have an appointment So far, our experience has been great! The only critique I'd give is that since they're still pretty new, their systems have some kinks in them. I received about 20 text message reminders for her dental cleaning, all with different times and dates. I just called to confirm what the correct appointment info was. Not a big deal, since the rep who answered was quick and helpful! I'd highly recommend Dr. Treat to anyone in the area or who has a dog afraid of the vet! read more

Treat - San Francisco - Maizy, very disappointed that they're closed for the day - Veterinarians Near Me - San Francisco, California

This was our second time coming to Dr. Treat and it was such a great experience! Dr. Lilliam Alfaro was nothing but amazing. She was so gentle with my dog Aspen and really took the time to asses her condition. Dr. Alfaro was very patient with my partner and I, answering all of our questions (and we had a lot). We will definitely be back for Aspens vet needs. read more

I went with my cat for labs today, the vet nurse was aggressive with me and made me feel unsafe. When I expressed my concern she said I could leave. They booked me for an appointment without discussing with me the night before and sent messages saying changes or cancellations would incur the $85 cost of the visit. They canceled my original appointment and said they had no record of it but would try to accommodate me. I would not recommend this vet to anyone and would even suggest changing vets if you go here. You don't know how they treat your pet when you're not present. read more

We really enjoy our visits each time when we see and only see Dr. Tony Huynh. However, the -3 stars are for: - The app's user experience is terrible. There is no back button on any page. I can't find any previous appointment paperwork to share with other vets or dog daycares. - The phone number attached to their invoice and on their site redirects to the Pinoy team (people in the Philipines) or to an automated VM. It is insane to get ahold of someone at the SF office. If I am running late or if I have a quick question about the hours or anything small, it gets routed to VM. - The Pinoy team are not very knowledgeable on any medical terms or medicine in general. They have given me false info more than twice, and somehow they're still able to respond to customers baffles me. Besides the app and the communications at Dr Treat, some of the nurses at the SF location seem very green (don't want to call out names, dates, or details). - Sometimes the nurse will mention a price and then I get charged a different price. Guess what? I can't get ahold of anyone without going to the office in person. - When it comes to more than 1 pet, a certain nurse couldn't multitask, all the notes at the end of the day were all wrong, and we even found vaccine expiration dates to be 1970?! We would have never been notified when our vaccine expired if I didn't check. read more

DO NOT TAKE YOUR PETS HERE - THIS BUSINESS CARES ABOUT MONEY, DOLLARS, REVENUE, SALES, UPSELLING, RIPPING YOU OFF, THEN your pets LAST. South Park Animal Hospital by Oracle Park has been a godsend, PLEASE GO THERE IF YOU LOVE YOUR BABIES, they literally saved my cat's life, Dr. Treat was happy to let him die since they already collected their payment from me. The star in this review is for Dr. Alex Lee and Tech Emily who was a kind, knowledgable and patient Doctor who did the best of his abilities to help my cat and provide recommendations for next steps of his care elsewhere, and the lovely and empathetic Tech Emily who handled my tears and sobs with such humanity. As far as the rest of the experience and team, I wish I could give 0 stars. As I sat sobbing nervously in the room they put me and my cat in, FIVE employees (in less than an hour) proceeded to use it as a hallway/walkthrough, opening the door to my room, seeing me occupying the room sobbing, and going "oops, sorry, didn't know you were in here" (there was literally a window into the room, they just didn't care to check or mark the room as occupied.) Then it happened again, and again, and again, each time thinking it would be the Doctor returning to speak with me to provide an update, but instead a team member using the room as a walkthrough. I joined the annual Dr. Treat membership ($150) Monday morning when I noticed my cat was not acting himself. I made a same day urgent care appointment. I saw Dr. Alex Lee who ultimately recommended I hospitalize my cat overnight at another emergency hospital for overnight care and monitoring. I walked out paying about $1,500 at Dr. Treat - which among other things included some take home food, take home medication, as well as a half day hospitalization fee. Because Dr. Lee recommended I have my cat hospitalized overnight for emergency care elsewhere, I did not end up being given any take home food nor medication that I was charged for, and my cat ended up only "hospitalized" with Dr. Treat for one hour instead of half of a day when they called me to come pick him up. Dr. Lee mentioned he would initiate refunding me for the food and meds I did not get. After not seeing a refund on my statement I emailed the Dr. Treat email address and did not hear back. Unfortunately, the following day the emergency hospital identified a foreign body in my cats intestines and suggested immediate emergency surgery. As Dr. Treat was our primary veterinarian, my mother called Dr. Treat immediately and left a tearful voicemail asking if they could operate on my cat, or if they had any recommendations for other hospitals they work with or recommend. She then sent a follow up email to them reiterating that this was a life or death situation and asked for a call back as soon as possible. After FIVE HOURS OF NOT HEARING A THING (luckily my cat had already gone into surgery elsewhere) I walked into the Union Street Dr. Treat office since no one was answering the phone or responding to us via email, I figured they must be slammed and overwhelmingly busy. Upon entering the lobby, it was empty - no patients or people in sight, except for the front desk staff who was refilling treat jars, dusting the benches, and twiddling their thumbs. Anything besides calling or emailing us back. I asked why I had not yet been refunded nor replied to, and asked why they did not feel the need to call back or respond to our urgent emails begging for help and advice as to where to take my cat to save his life. They had no answer for me, just AGAIN told me to email the same email address I had already been emailing without response. I emailed the address AGAIN and asked for a refund on the medication and food I did not receive, the membership fee as I had already decided they did not care about my pet or I enough to reply to us, and a partial amount of the hospitalization fee that was supposed to be for several hours/half a day and instead was 1 hour. Melissa responded to me with nothing but excuses - "we didn't have room for any procedures" "we say it may take 24 hours to reply" "you signed an agreement to pay for the hospitalization" etc. Regardless of if you had the capacity, if you reserve the right to have 24 hours to respond, or if I signed and paid an amount for what the team suggested my cat needed but was not delivered - none of these are excuses to disregard our emails and voicemails and pleas for help and move on and pretend they never happened. CLEARLY their team had ample time to give us a call or shoot us an email letting us know they did not have room to accommodate us in surgery since they were doing absolutely nothing when I walked in and had no reason for me as to why they did not reply, just excuses, excuses, and more excuses. It has never been more abundantly clear to me that a Vet's Office only cares about profit and corporatizing veterinary care and wringing every last dollar out of their patients. read more

My French Bulldog Gus is TERRIFIED of the vet. Was shaking like crazy when we first showed up and by the end was rolling around and playing with the front office staff. Everything was so clean and everyone was so nice. They are super upfront about costs for everything and making an appointment was super easy! I've never seen Gus so happy at a vets office. read more

This is by far the most incompetent veterinary clinic I've been to in 30+ years. They forgot to give my dog antibiotics before the surgery, increasing the chances of infection. They then forgot to order the antibiotics after the surgery, thereby once again increasing chances of infection. The surgery did not make my dog better. Not enough reason to avoid this place? Let me provide more. They advertise themselves as providing free exams. Not exactly true. While the exam itself is free, any lab work, xrays, etc will cost quite a bit (could be $700+ for xrays for example). I dont mind the expense as long as the clinic is competent...they are not. Their customer service is terrible. Ive called multiple times and many times feel like im talking to someone who has no clue about anything and will tell me he will investigate and call me back. Sometimes, i dont hear back and have to call to follow up. Even the pharmacist was surprised that she wasnt able to reach anyone at Dr Treat when she was trying to fill a prescription. AVOID THIS PLACE!! read more

This place is terrible. After signing up you will be unable to easily chat with anyone from their team on the phone (not even front office!). Instead, you have to use their app where you can text with someone who is wholly unfamiliar with everything happening and will generally tell you they have to investigate and call uou back. Their marketing pitch was incredibly misleading. Though you do get free "exams," each of those may often require tests (eg blood, xrays) which are incredibly pricey. To make it worse, they gave my pet the wrong prescription. If I hadnt noticed, it couldve turned out really bad. GO ELSEWHERE IF YOU VALUE YOUR PET. read more

Best vet I have been to, Dr. Jeremiah is a true professional and a wonderful dr. my dogs love it here read more

My dog Axl was recently diagnosed with a tumor on his spleen. When my other vet was non-responsive in following up with me to discuss options, including euthanasia, I was able to book a last minute appointment with Dr. Treat and was seen by Dr. Lee. The compassionate care provided by Dr. Lee and Dr. Treat was exceptional. They confirmed the original diagnosis, but more importantly were able to clearly lay out the various options, including a thoughtful checklist to help you decide when was the right time to put down your pet. Dr. Lee and team were incredibly patient and kind, and treated Axl with the utmost care and respect. We felt much better about our decision when we euthanized our dog the following day. They even sent flowers the day we euthanized Axl. So thoughtful! I hope we'll have another pet someday soon. When we do Dr. Treat will be receiving all of our business. read more

Vets are great and membership is a good deal. I usually love this place. However, they say they are available for urgent care which is just not the case. My dog got bit while playing with another dog. They told me he would need antibiotics but couldn't see him today because they had other appointments. They also advised that I not wait to get antibiotics even a day. Was advised to take him somewhere else. This seems this would have been a very short appointment and if they advertise as an urgent care they should be available for urgent care. Very disappointing that they were unable to see my dog. However, I appreciated the advice that he needed antibiotics and not to wait. Interestingly they texted me 40 minutes later saying they could see him...by then I had already went across town to an emergency vet service and was waiting for service there. Unfortunate they couldn't realize this before I left the area and spent the additional money on seeing another vet, when this visit would have been covered with my membership fee... read more

The service here is impeccable and the vets care so much and I feel lucky my dog is in their hands! SF is the perfect place for this amazing animal care. read more

I love this place. I just signed up yesterday and got an appointment today. I've been wanting to switch vets due to relocating to this area and I am SO GLAD that I did! The staff is super friendly, and they are really straightforward with prices. They do NOT try and upsell you. They let you know what you could do ...just like if you were to go in for a physical exam after age 50, they would let you know that you should probably get a mammogram. It's the same kind of thing. They TREAT dogs like people, and you can spend as little (nothing if you sign up for the deal) or as much as you want to spend. Excellent first day experience. read more

Took my Dog to Dr. Treat for the first time last week and had an amazing experience! The front staff AMAZING made Archie and I feel so welcomed and immediately checked us in, so use to the long waits OMG. The nurses were so genuine and caring for my very anxious pup who usually hates the vet!! The Doctor was was really awesome. She sat down and really made me and my little guy feel very comfortable! We definitely love Dr Treat!! Thank you so much again. read more

Dr Treat has been our go to for over two years now and they are great to work with, especially Dr. Huang. I'm only writing this though because of the front desk representative being so rude on a call I had. They had a tone with me while on the call, was not friendly with trying to work out coordination questions I had, and hung up on me when we were wrapping up the call. Not cool. read more

Vets are nice but do not seem to be experienced, for larger or urgent issues this is not the place, go elsewhere. Only feel safe taking my dog for regular shots and checkups. Searching for another vet. read more