On February 22, 2018 I hired All States Pro Duct Cleaning-Katy by phone to clean my dryer vents and an appointment was set for February 25, 2018. After 'cleaning' my duct, I was given an invoice from 'Steam Express', which is not the same company I originally hired. The phone numbers to the company I hired are : 281-231-6996, 713-530-3234, and 281-672-9468. Later on that night I realized the dryer duct was still blocked and condensation was dripping from the ceiling, which turned out to be a broken duct. I didn't have a broken duct before this company came- so now not only do I have a broken duct, but a clogged broken duct. Some 'manager ' named Mike Ace (he had a very thick accent, so his real name probably isn't Mike Ace), informed me that companies subcontract out this type of work 'all the time' and that I had no worries because they would come over and give me my money back. My response? Money back? What about the food wasted because the vent leaked into my pantry? Money back? How about fixing the part you broke? His response was as expected for someone from his country- that a female has no idea 'what she is talking about and better call her husband'. He then chastised me - saying I am dumb, and that hot air from a dryer exhaust doesn't create condensation. Come on. We're in Texas, EVERYTHING causes condensation. I'm here to tell you that I DO know what I'm talking about and this is WRONG!!! It's wrong that I was baited to hiring one company, but a different company, one with horrible reviews, was sent - and they disguised themselves as the first company!!! It's wrong and these guys MUST be stopped! Btw-no, I'm not scared of retaliation- I've got monitored security cameras covering all angles of my property. That's what happens when you live in a former Secret service person's house! read more